Role Description Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover. You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales. Responsibilities: - Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives. - Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans. - Translate business requirements into functional specifications that solution and technical teams can build against. - Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements. - Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off. - Maintain backlogs and requirement traceability across the project lifecycle. - Support presales and scoping activities, including effort estimation and proposal input. - Act as a communication bridge between client stakeholders and the delivery team throughout the engagement. Qualifications - 3+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations. - Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud). - Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria. - Experience facilitating workshops and managing client-facing communication with confidence. - Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery. - Strong analytical thinking and attention to detail. - Excellent written and spoken English; Arabic is an advantage given our regional client base. Requirements - Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs) - Nice to have. - Experience with MuleSoft, Agentforce, or data migration projects - Nice to have. - Exposure to one or more of our core industries (automotive, retail, education, airline, public sector) - Nice to have. - Prior experience at a consulting or implementation partner - Nice to have. Benefits - Work on high-impact Salesforce transformations for leading regional brands. - Structured BA practice with frameworks, mentorship, and a clear progression path. - Exposure across multiple industries and the full Salesforce platform. - A collaborative team that invests in capability building. - Attractive packages and performance compensation. - Full work comfort, ability to work remotely from any place. - Health insurance package. We care about your health and well-being. - Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times.

Role Description The Business Analyst (Data & AI) serves as the bridge between business stakeholders and technical delivery teams. This role works directly with clients to understand their business objectives, operating models, business processes, challenges, and opportunities for improvement. The Business Analyst identifies where data, analytics, automation, and artificial intelligence can create measurable business value and translates those opportunities into actionable requirements for solution architects, engineers, and developers. This position requires a strong combination of business acumen, process analysis, stakeholder engagement, and technology awareness. The ideal candidate is naturally curious, asks insightful questions, and enjoys understanding how businesses operate. Key Responsibilities - Business Discovery & Process Analysis - Lead workshops, interviews, and discovery sessions with executive, operational, and technical stakeholders. - Document current-state business processes, workflows, systems, and decision-making activities. - Analyze business operations to identify inefficiencies, bottlenecks, risks, and opportunities for improvement. - Develop process maps, workflow diagrams, user journeys, and business capability models. - Understand organizational goals, KPIs, and business drivers. - AI & Data Opportunity Identification - Evaluate business processes to identify opportunities for: - Artificial Intelligence - Machine Learning - Generative AI - Process Automation - Data Analytics - Predictive Modeling - Intelligent Document Processing - Quantify potential business value, including: - Cost reduction - Productivity gains - Revenue growth - Risk mitigation - Customer experience improvements - Assist clients in prioritizing use cases based on business impact, feasibility, complexity, and ROI. - Requirements Gathering & Documentation - Gather, document, and validate business, functional, and non-functional requirements. - Create user stories, use cases, acceptance criteria, and process documentation. - Translate business needs into requirements that can be consumed by data engineers, AI engineers, architects, and developers. - Facilitate stakeholder reviews and approval processes. - Client Engagement - Build trusted advisor relationships with client stakeholders. - Facilitate workshops ranging from executive strategy discussions to operational process reviews. - Present findings, recommendations, and business cases to leadership teams. - Help clients understand AI capabilities, limitations, risks, and implementation considerations. - Solution Planning & Delivery Support - Partner with Solution Architects and AI Engineers to align business requirements with technical solutions. - Support development teams during solution design and implementation. - Participate in testing, validation, and user acceptance activities. - Assist with change management, adoption planning, and business readiness activities. Qualifications - Bachelor's degree in Business, Information Systems, Data Analytics, Operations Management, or related field, or equivalent experience. - 3–7 years of experience as a Business Analyst, Process Analyst, Management Consultant, or similar role. - Strong experience conducting stakeholder interviews and business process analysis. - Experience documenting requirements, workflows, and business processes. - Strong communication and presentation skills. - Ability to facilitate workshops and lead discovery sessions. - Experience working with cross-functional business and technical teams. Preferred Qualifications - Experience with Data & Analytics initiatives. - Experience with AI, Generative AI, Machine Learning, or Intelligent Automation projects. - Knowledge of process improvement methodologies such as Lean, Six Sigma, or Value Stream Mapping. - Familiarity with Microsoft Fabric, Azure AI, Power BI, Copilot, Azure OpenAI, or similar platforms. - Experience developing business cases and ROI models. - Consulting or professional services experience. Key Skills - Business Skills - Business Process Analysis - Requirements Gathering - Stakeholder Management - Workshop Facilitation - Strategic Thinking - Business Case Development - Change Management - Technical Awareness - Data Analytics - AI & Generative AI Concepts - Process Automation - Data Governance - Reporting & Visualization - Enterprise Applications - Soft Skills - Curiosity and critical thinking - Strong questioning and listening skills - Executive presence - Problem-solving mindset - Relationship building - Ability to simplify complex concepts Success Metrics - Number of business discovery engagements completed - AI and automation opportunities identified - Estimated and realized business value generated - Client satisfaction scores - Quality and completeness of requirements documentation - Adoption and success of delivered AI and data solutions - Contribution to pipeline generation and expansion opportunities

Role Description The Document Management Lead serves as the owner of the company's document organization standards across Microsoft Teams, SharePoint, and related collaboration platforms. The role is responsible for creating and maintaining document structures, monitoring adherence to naming conventions and filing standards, resolving document organization issues, and supporting employees in maintaining an organized, searchable, and consistent document environment. Primary Relationship(s): Within Cristcot, the Document Management Lead will collaborate closely with employees, project teams, functional leaders, and department heads across the organization. The activities of the Document Management Lead will include, but are not limited to: - Create and manage Microsoft Teams channels, SharePoint sites, document libraries, templates, and organizational resources. - Maintain document management standards, policies, and naming conventions. - Monitor and review Teams, SharePoint sites, and document repositories to identify and correct improperly named, misfiled, duplicate, outdated, or non-compliant content. - Create and maintain folder structures and organizational frameworks to support departmental and project needs. - Provide hands-on support for document organization, storage, retrieval, and repository maintenance. - Follow up with employees and departments to resolve document organization issues and ensure adherence to document management standards. - Develop training materials, user guides, templates, and reference resources. - Train and support employees on document management standards, naming conventions, filing practices, and document organization requirements. - Lead initiatives to improve document organization, accessibility, searchability, and standardization. - Partner with business leaders to improve document organization processes and information management practices. Qualifications - Bachelor's degree in Business Administration, Information Systems, Life Sciences, or a related field preferred. Equivalent experience may be considered. - Minimum of 3 years of experience in document management, business operations, project coordination, administrative operations, or related functions. - Experience within pharmaceutical, biotechnology, medical device, healthcare, or other regulated industries preferred. - Experience working extensively within Microsoft Teams, SharePoint, and Microsoft 365 collaboration environments. - Experience implementing and maintaining document management processes and organizational standards. - Demonstrated ability to manage large volumes of documentation with exceptional accuracy and attention to detail. - Ability to maintain and enforce organizational standards while working effectively across departments. - Strong communication and stakeholder management skills. - Ability to travel up to 10%.

• Mindera is looking for a hands-on **Business Analyst** to embed within a team at a leading UK retailer and own the detail. • This is a delivery-focused analyst role centred on **process mapping, requirements gathering, prioritisation and gap analysis**. • The Business Analyst will work across business, product and engineering, document how things actually work today, • surface where the gaps are, and turn that into clear, prioritised requirements that teams can build against. • We value **empathy, self-organization, and the courage to take risks.** • The right person is driven, comfortable leading the room, and equally happy unpicking a messy process flow as they are challenging a senior stakeholder on priorities. • National and international expected traveling time varies according to project/client and organizational needs: 0%-15% estimated.