Coretek Services

Role Description Coretek is seeking a Senior Azure Infrastructure Consultant to lead customer Azure infrastructure engagements from discovery and design through implementation, validation, documentation, and transition to managed services. This role is ideal for a senior delivery consultant who can operate as a trusted customer advisor, technical escalation point, and future architect-level contributor. Success in the Role - Deliver customer projects on budget, on schedule, and aligned to defined business and technical outcomes while creating a high-quality customer experience. - Serve as a reliable technical escalation point who resolves complex issues and uses those situations to strengthen team capability. - Partner effectively with Project Management to set expectations, communicate risks, and maintain clear stakeholder alignment throughout engagements. - Contribute to Coretek’s relationship-based culture by consistently demonstrating Accountability, Integrity, and Relationships in work with customers and internal teams. Duties and Responsibilities - Lead discovery and requirements definition to understand the customer’s business drivers, technical constraints, and desired outcomes. - Design and implement Azure infrastructure solutions, including detailed solution designs, implementation plans, validation steps, and operational documentation. - Implement new Azure environments using Microsoft Cloud Adoption Framework and Well-Architected Framework principles, including migration of on-premises and cloud workloads through Azure Migrate where appropriate. - Validate implemented solutions for functionality, security, resiliency, and operational readiness before customer handoff. - Facilitate onboarding of customer environments to Managed Services through clear knowledge transfer, support transition planning, and complete documentation. - Develop implementation plans and technical guidance that enable other team members to execute build activities consistently and accurately. - Perform troubleshooting, remediation, and root cause analysis for complex Azure infrastructure issues. - Support development and review of Statements of Work, technical scopes, solution assumptions, and estimates for complex Azure engagements. - Review solution designs and bills of materials with manufacturers, partners, or internal stakeholders to confirm alignment with project requirements. - Improve Coretek-defined standards, templates, and repeatable delivery assets based on field experience and lessons learned. Technical Experience & Capabilities - Core Azure Infrastructure: Virtual Machines, Virtual Machine Scale Sets, storage solutions, Azure Migrate, Azure Backup, Azure Site Recovery, monitoring, logging, and operational readiness. - Networking: ExpressRoute, virtual networks, routing, load balancing, Azure Front Door, Application Gateway, Private Link, private endpoints, and ingress services. - Platform Services: Azure SQL Database, Azure Kubernetes Service, Azure App Service, Cosmos DB, Logic Apps, Azure Functions, and related PaaS capabilities. - Security, Identity, and Governance: Microsoft Entra ID, role-based access control, encryption, data protection, Microsoft Defender for Cloud, Azure Policy, and governance frameworks. - Cost Management: Azure Cost Management, cost optimization, rightsizing, tagging strategy, and consumption management practices. - Delivering via Automation and IaC: Experience deploying Azure infrastructure through Infrastructure as Code and automation, including the ability to use provided modules, scripts, and pipelines, and to edit or refactor existing code. Additional Skills of Value - Cross-domain experience that complement Azure infrastructure delivery, including DevOps, AI and data platforms, Microsoft 365 Enterprise, merger and acquisition solutions, Citrix and Microsoft virtualized end-user computing. - Modern security solutions such as SOC and SIEM platforms, enterprise and cloud networking, network security, load balancing, modern data center technologies. - Experience with non-Azure public cloud platforms such as AWS or Google Cloud.

Role Description The Business Analyst (Data & AI) serves as the bridge between business stakeholders and technical delivery teams. This role works directly with clients to understand their business objectives, operating models, business processes, challenges, and opportunities for improvement. The Business Analyst identifies where data, analytics, automation, and artificial intelligence can create measurable business value and translates those opportunities into actionable requirements for solution architects, engineers, and developers. This position requires a strong combination of business acumen, process analysis, stakeholder engagement, and technology awareness. The ideal candidate is naturally curious, asks insightful questions, and enjoys understanding how businesses operate. Key Responsibilities - Business Discovery & Process Analysis - Lead workshops, interviews, and discovery sessions with executive, operational, and technical stakeholders. - Document current-state business processes, workflows, systems, and decision-making activities. - Analyze business operations to identify inefficiencies, bottlenecks, risks, and opportunities for improvement. - Develop process maps, workflow diagrams, user journeys, and business capability models. - Understand organizational goals, KPIs, and business drivers. - AI & Data Opportunity Identification - Evaluate business processes to identify opportunities for: - Artificial Intelligence - Machine Learning - Generative AI - Process Automation - Data Analytics - Predictive Modeling - Intelligent Document Processing - Quantify potential business value, including: - Cost reduction - Productivity gains - Revenue growth - Risk mitigation - Customer experience improvements - Assist clients in prioritizing use cases based on business impact, feasibility, complexity, and ROI. - Requirements Gathering & Documentation - Gather, document, and validate business, functional, and non-functional requirements. - Create user stories, use cases, acceptance criteria, and process documentation. - Translate business needs into requirements that can be consumed by data engineers, AI engineers, architects, and developers. - Facilitate stakeholder reviews and approval processes. - Client Engagement - Build trusted advisor relationships with client stakeholders. - Facilitate workshops ranging from executive strategy discussions to operational process reviews. - Present findings, recommendations, and business cases to leadership teams. - Help clients understand AI capabilities, limitations, risks, and implementation considerations. - Solution Planning & Delivery Support - Partner with Solution Architects and AI Engineers to align business requirements with technical solutions. - Support development teams during solution design and implementation. - Participate in testing, validation, and user acceptance activities. - Assist with change management, adoption planning, and business readiness activities. Qualifications - Bachelor's degree in Business, Information Systems, Data Analytics, Operations Management, or related field, or equivalent experience. - 3–7 years of experience as a Business Analyst, Process Analyst, Management Consultant, or similar role. - Strong experience conducting stakeholder interviews and business process analysis. - Experience documenting requirements, workflows, and business processes. - Strong communication and presentation skills. - Ability to facilitate workshops and lead discovery sessions. - Experience working with cross-functional business and technical teams. Preferred Qualifications - Experience with Data & Analytics initiatives. - Experience with AI, Generative AI, Machine Learning, or Intelligent Automation projects. - Knowledge of process improvement methodologies such as Lean, Six Sigma, or Value Stream Mapping. - Familiarity with Microsoft Fabric, Azure AI, Power BI, Copilot, Azure OpenAI, or similar platforms. - Experience developing business cases and ROI models. - Consulting or professional services experience. Key Skills - Business Skills - Business Process Analysis - Requirements Gathering - Stakeholder Management - Workshop Facilitation - Strategic Thinking - Business Case Development - Change Management - Technical Awareness - Data Analytics - AI & Generative AI Concepts - Process Automation - Data Governance - Reporting & Visualization - Enterprise Applications - Soft Skills - Curiosity and critical thinking - Strong questioning and listening skills - Executive presence - Problem-solving mindset - Relationship building - Ability to simplify complex concepts Success Metrics - Number of business discovery engagements completed - AI and automation opportunities identified - Estimated and realized business value generated - Client satisfaction scores - Quality and completeness of requirements documentation - Adoption and success of delivered AI and data solutions - Contribution to pipeline generation and expansion opportunities

Role Description Coretek is looking for a Full Stack (.NET) Developer with an emphasis on front end development. The ideal candidate is passionate about solving challenging problems at scale for clients and takes pride in building intuitive, high-quality user experiences. In this role you will help drive innovation and product enhancements to our Insights product, working alongside an established development team to take features from requirements gathering through to production. This is a hands-on engineering role for someone who thrives in a collaborative, fast-paced environment and wants to make a visible impact on a growing product. Responsibilities - Feature Development & Stakeholder Collaboration - Work with internal stakeholders to determine and refine requirements for new features and enhancements - Provide design, development, and configuration based on agreed requirements - Estimate, plan, and manage implementation tasks and report on development progress - Development & User Experience - Help drive innovation and product enhancements to the Insights product, with an emphasis on front end development and user experience - Build responsive, accessible, and intuitive interfaces using modern frameworks - Partner with the team to ensure UI and UX consistency across the application - Quality & Bug Remediation - Identify and remediate bugs across the application - Support User Acceptance Testing and implement code into production - Develop and maintain application code for both bug fixes and new features utilizing Coretek standards - DevOps & Agile Delivery - Work alongside an existing development team to move features from backlog to production - Follow standard DevOps and Agile methodologies throughout the development life cycle - Contribute to CI/CD pipelines and automated deployment practices - Technology & Innovation - Stay up to date on new and emerging technologies and bring fresh ideas to the team - Apply AI development and coding practices to accelerate delivery and improve product capabilities Qualifications - Bachelor’s degree in Computer Science or a related field - 3+ years of experience with the .NET development platform and languages including .NET Core, .NET Framework, and C# - Hands-on experience with modern front end frameworks (React, Angular, etc.) and a strong understanding of UI and UX principles - Experience creating and consuming REST/Web APIs and implementing authentication - Experience with CI/CD pipelines - Experience with AI development and coding - Knowledge of cloud hosted software (IaaS, PaaS, SaaS); Azure and Azure DevOps preferred - Familiarity with Agile development methodologies and the software development life cycle (SDLC) - Strong presentation skills, including presenting new features and functionality to leadership Expected Deliverables (First 3-6 Months) - Ramp up on the Insights codebase, architecture, and development workflow, and begin delivering production code within the first few months - Independently take features from requirements through to production with minimal oversight - Deliver measurable improvements to user experience based on stakeholder and customer feedback - Reduce the open backlog and improve overall application quality and stability

Role Description Coretek is searching for a highly motivated Senior Service Desk Analyst to join as a key member of our Service Desk Team. The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues, and mentoring junior analysts. This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving Service Desk processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients. Responsibilities - Provide 2nd line Service Desk support for client IT incidents and requests, to include but not limited to: - M365 and O365 Administration - Resolve basic virtual client issues including virtual and physical endpoints – ie. Citrix - PC hardware and software errors and issues - Desktop or related client hardware peripherals - Microsoft Azure related incidents and requests - Research, resolve, and respond to complicated technical incidents received via phone calls, emails, and submitted requests in a timely manner following Standard Operating Procedures - Act as an escalation point for technical problems from junior analysts - Accept and log external and internal client calls - First Call Resolution - Execute first attempt to resolve the client call on first call - Perform administration and support of virtual and physical endpoints and systems using available system tools - Escalate incidents and requests to the appropriate technical team for additional troubleshooting and resolution - Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement - Communicate, internally and externally, the status of the call directly with the client - Contribute to the Knowledge Base with updates to existing articles and generation of new articles - Assist with cross training of Service Desk team members as needed Qualifications - 3-4 years working at a Service Desk in a medium-to-large operational environment supporting multiple clients and systems - Advanced understanding of the following operating systems: - Windows - MAC - Proficient knowledge of Active Directory tools and processes - Basic knowledge of networking frameworks - Network+, A+, or Security+, required - MS900 or AZ900 certifications are preferred - ITIL v4 Foundations certification required Shift - Hours - 7 p.m. - 7 a.m. - Alternating Weeks - Wednesday, Thursday, Friday, Saturday - Thursday, Friday, Saturday

Role Description Join a highly skilled and motivated team of Cyber Security Professionals tasked with protecting Coretek and its customers. The Cyber Security Analyst Level 1 (SOC Analyst L1) is an entry-level role responsible for the initial detection, triage, and response to security alerts. This includes: - Monitoring security tools - Performing basic analysis to identify false positives - Following predefined playbooks for initial response - Escalating complex or high-priority incidents to Level 2 analysts with detailed documentation Analysts will leverage SIEM/SOAR platforms, cyber case management, and supplementary tools to investigate, contain, and remediate cyber security incidents. The role requires a drive to learn and grow as the industry and Coretek evolve rapidly. Coretek recognizes candidates may lack some skills for this unique service provider role and will train and develop the right fit. Desire to learn and collaborate within a team is essential. Skills from other disciplines demonstrate adaptability and are welcome. Formal education or self-taught backgrounds are valued. Structured training and on-the-job experience will prepare analysts for the complex requirements and fast-paced environment of a service provider. Analysts must adapt to industry changes. Qualifications - Familiarity with SIEM (e.g., Elastic, Splunk, QRadar), firewalls, IDS/IPS, and endpoint tools - Basic knowledge of networking like TCP/IP, DNS, VPN, and protocols (HTTP, FTP) - Awareness of common threats (phishing, malware, DDoS) and attack vectors - Ability to triage alerts, separating false positives from real threats - Skill in following playbooks and SOPs for initial response and remediation - Strong attention to detail for monitoring events and spotting anomalies - Clear documentation of incidents, timestamped for audits or escalations - Effective communication to report findings and escalate to Level 2 - Team collaboration, especially in incident scenarios - Handle multiple tasks in a high-pressure, dynamic environment - Willingness for 24/7 shifts, including nights and weekends - Sense of urgency and duty in incident response - Composure under pressure during active incidents Requirements - Monitor alerts from SIEM, firewalls, IDS/IPS, and other systems to spot incidents - Triage alerts by severity, impact, and urgency using set criteria - Collect initial alert details like source, target, timestamp, and logs - Use playbooks and SOPs for preliminary analysis to check for false positives or escalation needs - Perform containment actions per playbooks, such as blocking IPs or isolating systems - Verify remediation effectiveness and document actions with timestamps - Collaborate with teams to solve blockers innovatively - Escalate advanced incidents based on severity, impact, or complexity thresholds - Provide detailed logs, analysis, and context for smooth handoff to Level 2 - Notify Level 2 or response teams quickly, noting urgency and risks - Document incidents accurately per SOC standards, including alerts and outcomes - Keep records organized, timestamped, and accessible for audits - Update supervisors and Level 2 on status, key findings, and actions needed Benefits - Structured training and on-the-job experience Shift Specifics - 7 a.m. - 7 p.m. Mon-Tues-Wed - 7 a.m. - 7 p.m. Sun-Mon-Tues every third or 4th week Education and Training - Degree in cybersecurity, IT, related field preferred, or equivalent experience - Entry-level certs like CompTIA Security+, Cisco CCNA, or equivalent experience - Security certifications desired

Role Description As a Senior Project Manager, you will be responsible for ensuring the successful delivery of complex technical projects. Clients look to Coretek to innovate, architect and implement across several technology verticals, and as a Senior Project Manager at Coretek you will play a pivotal role in overseeing and delivering these projects from inception to completion. You will collaborate with cross-functional teams, manage resources, and ensure that projects are delivered on time, within scope, and within budget. This role involves a combination of technical expertise, project management skills, and leadership capabilities. This individual will be responsible for supporting delivery quality and oversight for critically important customer-facing projects. Job Responsibilities - Responsible for all aspects of multiple medium to large projects with moderate to high complexity. - Projects typically expand across multiple lines of business and technologies including: - Azure Migrations - Cloud Adoption Framework - Palo Alto Deployments - Microsoft M365 service deployments - Azure Virtual Desktop Deployments - Build and lead project teams, assigning tasks and responsibilities. - Ability to lead and manage multiple projects concurrently (average of 5-8 projects at a given time). - Foster a collaborative and positive work environment. - Develop detailed project plans to monitor and track financial and schedule progress by phase and milestone. - Ensure the project meets all its objectives and goals within the agreed-upon timeframe and budget. - Collaborate with different teams across the organization and promote a culture of continuous improvement. - Establish and maintain clear communication channels with stakeholders while managing stakeholder expectations and customer satisfaction. - Provide the appropriate level of Executive and Project Team level status reporting and updates. - Ensure that all projects are delivered on-time, within scope and within budget. - Ensure resource availability and allocation for both customer/external and Coretek resources. - Hold customer, external, and Coretek resources accountable to their project commitments and escalate to management as needed. - Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. - Manage project issues, risks, and dependencies. - Establish and maintain relationships with third parties/vendors. - Use and continually develop leadership skills. - Perform other related duties as assigned. Qualifications - Bachelor's Degree in appropriate field of study or equivalent work experience. - 5-7 years’ experience in Project Management. - Experience and knowledge managing technical projects specifically in the areas of infrastructure, Azure/Cloud, and end user computing (EUC) is strongly preferred. - Excellent client-facing and internal communication skills. - Executive Level Presence and ability to present to C-Suite. - Strong working knowledge of Microsoft Office and Project or similar project management tools. Experience with Smartsheet a plus. - Ability to Develop and Track Project Financials. - Proficiency in risk management. - Ability to adapt to changing project requirements and priorities. - Project Management Professional (PMP) certification is a plus. - Experience managing projects using Waterfall and Agile methodologies is a plus. - Scrum Master (SSM or CSM) certified is a plus. Benefits - Comprehensive and competitive Benefits package. - Unlimited PTO. - Advancement opportunities driven by your skills and interests. - Support of an organization dedicated to your professional growth.

Role Description The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments. Coretek is seeking a Microsoft Support Administrator to manage and support our clients’ Microsoft-based infrastructure. We are excited to add a detail-oriented, technically skilled, and highly motivated individual with a strong desire to learn and a high level of determination to grow in a fast-paced, collaborative environment. - Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI. - Administer and troubleshoot Microsoft 365 user accounts, licenses, and groups. - Manage and support Microsoft Exchange Online, including email flow and mailboxes. - Perform Active Directory administration and troubleshooting such as group policy management. - Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion to minimize downtime. - Assist in backup, recovery, and security best practices using Microsoft tools. - Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues. - Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement. - Communicate, internally and externally, the status of the tickets directly with clients. - Create and maintain IT knowledgebase articles. - Assist with cross training of other NOC support team members as needed. Qualifications - Bachelor’s degree in computer science or information technology, preferred or experience working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems. - 2+ years of Microsoft Administration experience. - Strong working knowledge of Microsoft 365 admin center, Exchange online, and Teams. - Required Certifications: - Microsoft 365 Certified: Modern Desktop Administrator Associate - Azure Fundamentals: AZ-900 - Experience with Windows Server, Active Directory, Groups Policy and DNS/DHCP. - Familiarity with Microsoft Endpoint Manager / Intune is a plus. - Knowledge of MFA and Conditional Access support technologies. - Experience with PowerShell scripting is preferred. - Familiarity with remote support and event management tools and IT ticket systems – ServiceNow preferred. - Strong listening, verbal, written, and interpersonal communication skills. - Accuracy and attention to detail when monitoring and maintaining systems. - Ability to work in a fast-paced, 24/7 operational environment. - Adept at communicating with all levels of technical experience. - A strong sense of urgency and the ability to multi-task effectively. - English proficiency. Benefits - Comprehensive suite of Health Benefits. - Flexible PTO. - 401K. - Amazing and energizing workplace culture rich with opportunities for professional growth and development.