Role Description The Document Management Lead serves as the owner of the company's document organization standards across Microsoft Teams, SharePoint, and related collaboration platforms. The role is responsible for creating and maintaining document structures, monitoring adherence to naming conventions and filing standards, resolving document organization issues, and supporting employees in maintaining an organized, searchable, and consistent document environment. Primary Relationship(s): Within Cristcot, the Document Management Lead will collaborate closely with employees, project teams, functional leaders, and department heads across the organization. The activities of the Document Management Lead will include, but are not limited to: - Create and manage Microsoft Teams channels, SharePoint sites, document libraries, templates, and organizational resources. - Maintain document management standards, policies, and naming conventions. - Monitor and review Teams, SharePoint sites, and document repositories to identify and correct improperly named, misfiled, duplicate, outdated, or non-compliant content. - Create and maintain folder structures and organizational frameworks to support departmental and project needs. - Provide hands-on support for document organization, storage, retrieval, and repository maintenance. - Follow up with employees and departments to resolve document organization issues and ensure adherence to document management standards. - Develop training materials, user guides, templates, and reference resources. - Train and support employees on document management standards, naming conventions, filing practices, and document organization requirements. - Lead initiatives to improve document organization, accessibility, searchability, and standardization. - Partner with business leaders to improve document organization processes and information management practices. Qualifications - Bachelor's degree in Business Administration, Information Systems, Life Sciences, or a related field preferred. Equivalent experience may be considered. - Minimum of 3 years of experience in document management, business operations, project coordination, administrative operations, or related functions. - Experience within pharmaceutical, biotechnology, medical device, healthcare, or other regulated industries preferred. - Experience working extensively within Microsoft Teams, SharePoint, and Microsoft 365 collaboration environments. - Experience implementing and maintaining document management processes and organizational standards. - Demonstrated ability to manage large volumes of documentation with exceptional accuracy and attention to detail. - Ability to maintain and enforce organizational standards while working effectively across departments. - Strong communication and stakeholder management skills. - Ability to travel up to 10%.

• Mindera is looking for a hands-on **Business Analyst** to embed within a team at a leading UK retailer and own the detail. • This is a delivery-focused analyst role centred on **process mapping, requirements gathering, prioritisation and gap analysis**. • The Business Analyst will work across business, product and engineering, document how things actually work today, • surface where the gaps are, and turn that into clear, prioritised requirements that teams can build against. • We value **empathy, self-organization, and the courage to take risks.** • The right person is driven, comfortable leading the room, and equally happy unpicking a messy process flow as they are challenging a senior stakeholder on priorities. • National and international expected traveling time varies according to project/client and organizational needs: 0%-15% estimated.

Role Description Mindera is looking for a hands-on Business Analyst to embed within a team at a leading UK retailer and own the detail. This is a delivery-focused analyst role centred on: - Process mapping - Requirements gathering - Prioritisation - Gap analysis The Business Analyst will work across business, product and engineering, document how things actually work today, surface where the gaps are, and turn that into clear, prioritised requirements that teams can build against. This is explicitly not a product management role. The client needs someone who is energised by getting into the lower level detail of processes, mapping them end to end, and driving clarity across multiple levels of seniority. We value empathy, self-organization, and the courage to take risks. If you love solving complex problems and believe that teaching others is the best way to learn, you’ll feel right at home here. The right person is driven, comfortable leading the room, and equally happy unpicking a messy process flow as they are challenging a senior stakeholder on priorities. National and international expected traveling time varies according to project/client and organizational needs: 0%-15% estimated. Qualifications - Proven experience as a Business Analyst with a strong track record in process mapping and requirements analysis (not a product manager profile). - Genuinely comfortable working in the lower level detail of processes: documenting, modelling and stress testing how things work. - Confident facilitating workshops and driving outcomes with mixed seniority groups, including senior stakeholders. - Strong stakeholder management: able to challenge, align and prioritise across business, product and engineering. - Skilled with process modelling and BA tooling (for example BPMN process flows, requirements documentation, user stories and acceptance criteria). - Self starting and driven, with the energy to lead conversations rather than wait to be tasked. - Flexibility to travel to different client points of presence and for periodic Mindera team gatherings. - Excellent written and verbal communication. Requirements - Experience in retail or other large, complex enterprise environments. - Exposure to working alongside engineering teams in an agile delivery context. - Experience bridging legacy and modern systems where process gaps commonly appear. Engagement details - Availability: ASAP start is a priority for the client. - Setup: Embedded within the client team, working closely with business, product and engineering stakeholders. - Type: Consulting / contract placement through Mindera. - Travel: Willingness to travel to different client sites and points of presence as the engagement requires, plus periodic travel for Mindera team gatherings. Recruitment Stages - Screening - Reviewing CVs and eligibility verification. - 1st Call - 30 minute call to assess Technical & Culture Fit with IT Recruiter. - Tech Interview - 2 hour call with two of our Cloud Engineers to assess your technical knowledge in depth. The interview includes a theoretical section based on test-case scenarios as well as live practical exercises. - Cultural Interview - 1-hour call with a Minder to assess cultural fit with Mindera and align expectations for both parties. - Project/Client Call - A 30 minute to 1 hour call with the client or project team to assess your technical fit for a specific project and align expectations. Benefits - We work in Self-organization culture and therefore we offer a flexible, supportive environment where you are trusted to manage your own time and career. - Well-being First: health insurance and "Open Holidays" because we trust you to know when you need a break. - Flexible Working hours and Work: Work from our vibrant hubs in Porto, Aveiro, or Coimbra, or choose a remote setup that works for you. As long as you are based in Portugal :) - Career Growth: A dedicated budget for training and conferences, plus a transparent profit-sharing model. - Tools for Success: Choose Laptop & Peripherals that best suit your needs, plus Hotspot with unlimited usage (PT), for work or Netflix ;) - Team work makes the dream Work: Mindera Annual Trip, Sports, and sharing groups to connect and have fun!

• Troubleshoot incidents with T&E applications and integrations • Provide level 3 and level 4 technical support for users • Propose solutions to minimize technical issues and improve user experience • Technical leadership for projects • Preparation of test scenarios • Ensure T&E operations are compliant with company policy • Configure and maintain Concur Expense and Request modules • Improve documentation resources • Generate Intelligence reports • Maintain ICS integration to SAP S/4Hana • Technical support of Employee Vendor payments configuration in SAP S/4Hana • Technical support of American Express Corporate card remittance and payment configuration • Stay current with SAAS releases