Role Description We are on the lookout for a Quality Control Specialist to join our VIP Department. - Monitor and evaluate the quality of communication between managers and players (email, messengers, phone). - Ensure compliance of communication with established standards and regulations. - Prepare detailed reports on evaluations and identified issues. - Provide constructive feedback to VIP Managers and Support teams. - Participate in the development and updating of QA evaluation forms and procedures. - Collaborate with training and operations teams to improve service processes. - Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty). Qualifications - Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming. - Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them. - Ability to assess communication objectively and consistently. - Strong attention to detail and high standards for customer experience. - Confident user of Google Workspace and reporting/monitoring systems. - Basic understanding of CRM systems. - Fluent in Russian/English (mandatory). - Ability to work in a dynamic environment with shifting priorities. Requirements - Nice to Have: - Experience working with VIP clients (casino, betting, or high-net-worth customers). - Background in coaching or mentoring. - Knowledge of additional languages. Benefits - Remote work opportunity. - Flexible working schedule. - Interesting product. - Learning opportunities. - Career growth prospects.

• Develop and execute the overall Quality Assurance (QA) and Test Automation Strategy for HUD ADPS applications and services • Establish enterprise testing standards, quality metrics, governance processes, and best practices aligned with Agile, DevSecOps, and CI/CD methodologies • Lead the design, development, implementation, and maintenance of automated testing frameworks for web applications, APIs, integrations, data pipelines, cloud-native applications, and enterprise platforms • Integrate automated testing into CI/CD pipelines to support continuous integration, continuous testing, and continuous delivery objectives • Develop comprehensive test plans, test cases, test scripts, acceptance criteria, and traceability matrices aligned with business and technical requirements • Perform and oversee functional, regression, integration, system, user acceptance, performance, load, stress, accessibility, and security testing activities • Validate data quality, data reconciliation, and reporting accuracy across enterprise data environments and analytics platforms • Coordinate testing activities across multiple Agile teams, releases, and application portfolios • Support release management processes including release readiness reviews, deployment validation, rollback testing, and production verification • Manage defect identification, prioritization, root-cause analysis, remediation tracking, and reporting • Develop dashboards and executive reports that communicate quality trends, testing coverage, release readiness, defect metrics, and operational risks • Support Authority to Operate (ATO), FISMA, NIST, and cybersecurity compliance activities by validating security controls and participating in assessment activities • Evaluate and implement AI-assisted testing solutions to improve test coverage, defect detection, and quality engineering efficiency • Provide mentorship, technical leadership, and training to QA engineers and project teams regarding quality engineering best practices • Identify opportunities for process optimization, automation, and continuous improvement across software delivery and operational support processes.

Role Description The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing customers in the region on how to properly operate and maintain our robots. This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution. What You'll Do - New Customer Onboarding - Lead on-site robot setup and user training following Turf Tank’s standardized processes. - Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness. - Provide clear training and supporting resources to build user confidence. - Territory Maintenance - Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager. - Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team. - Document work completed and communicate feedback to the Field Operations Manager for continuous improvement. - Customer Support - Assist during peak seasons by supporting the Robot Support team with overflow requests. - Follow established checklists, processes, and standards to ensure consistency across all deployments. - Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials. The Field Operations Specialist must be able to: - Deliver clear, structured training to customers in a professional manner. - Use an adaptive communication style to deliver effective customer training. - Follow standardized processes and maintain consistency across installs. - Troubleshoot technical issues using Turf Tank’s best practices. - Stay task-focused, organized, and responsive while working independently in the field. Qualifications - Experience in technical field service, installation, or training roles. - Strong communication and instructional skills. - Technical aptitude with robotics, software, and problem-solving. - A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding. Requirements - Overnight travel is required up to 80% of the time. - Day travel is required up to 90% of the time. - Work remotely. - Possess and maintain a valid driver’s license with a clean driving record. - Must pass an MVR and drug screen before the start date. - Maintain eligibility for Turf Tank's fleet insurance. Physical Requirements - Work outdoors (up to 8+ hours). - Lift 50 lbs. - Perform work while standing, stooping, or squatting. - Work above the shoulder and below knee heights. - Sit or stand for extended periods (up to 8+ hours).

• Proofreading and editing content already localized to your native language • Catch any errors in the content, such as grammar, typos, syntax, punctuation, capitalization, political incorrectness, inconsistencies, and extra spaces between words or characters • Translating content from English to your native language • Checking UIs for functional issues • Write and report relevant bugs and errors using best practices through internal database system • Ability to understand and prioritize task and issues quickly and efficiently • Good oral and written communication • Highly organized with attention to detail and a commitment to quality • QA various products by accurately following testing instructions and test cases • Discover and report defects (bugs) using client specific bug tracking tools • Evaluate translations in the context of software, mobile apps and documentation • Be a subject matter expert for linguistic issues in the target language; be able to research and resolve linguistic questions • Adhere to project-specific quality standards, trademarks, style guides and client-preferred checklists and glossaries • Troubleshoot basic problems; be able to communicate effectively and escalate testing issues • Complete assigned tasks in a quality and timely manner