• Develop, execute, and maintain test plans and test cases to ensure software quality. • Perform manual and automated testing to identify bugs and defects. • Create and document bug reports, ensuring clear communication with development teams. • Use Cypress for test automation to increase process efficiency. • Implement CI/CD processes using Azure DevOps to accelerate software delivery. • Collaborate with stakeholders to define requirements and testing strategies. • Communicate effectively in English, both written and verbal, to support team interactions.

Role Description Side is looking for a Senior Manager, Global QA Operations to strengthen QA delivery across our global studios. This is a senior operations role for someone who understands QA, enjoys solving complex delivery problems and can bring structure, pace and follow-through across multiple teams, sites and stakeholders. You will work closely with the Global Director of Quality Assurance, QA Managers, QA Project Managers, Site Leaders, Operations, Sales and Account Management teams. The focus is to improve quality visibility, support client confidence, help resolve delivery issues and keep global QA initiatives moving. The role combines QA operations, stakeholder management, client communication, KPI reporting, continuous improvement and support for AI-led quality initiatives. What You Will Do - Support global QA operations across multiple sites, regions and client portfolios. - Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders. - Help keep actions, risks, escalations and QA initiatives moving across global teams. - Improve quality reporting, KPI visibility, calibration and performance tracking. - Use QA data to identify trends, recurring issues and opportunities for improvement. - Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation. - Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery. - Support launches, transitions, service expansions and operational change from a QA perspective. - Help drive consistency across sites while respecting local ways of working and cultural differences. - Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions. Qualifications - Strong experience in QA operations, QA delivery, QA programme management or QA leadership. - Experience working across multiple teams, sites, projects, clients or regions. - Experience influencing QA Managers, QA Project Managers, Site Leaders or operational teams without relying only on direct authority. - Strong client management and relationship-building skills, with confidence communicating quality topics to senior stakeholders. - Good judgement under pressure, especially when dealing with escalations, competing priorities or live operational issues. - Strong understanding of QA reporting, KPIs, calibration, root-cause analysis and continuous improvement. - Ability to turn quality data into clear insight and practical action. - Familiarity with AI, automation, reporting tools or quality technology, with an interest in supporting AI-led improvements. - Professional-level written and spoken English. - Comfort working across global time zones, including occasional early or late meetings. Benefits - This is an opportunity to play a visible role in strengthening a global QA function at scale. - You will help create better structure, clearer quality insight and stronger follow-through across international teams, while working closely with senior leaders, site stakeholders and client-facing teams. - The right person will have room to influence how QA operates globally, improve client confidence and help Side build a more consistent, data-led and scalable quality operation.

• Design and own detailed test scenarios, cases, and test data for small-to-medium modules. • Execute functional, regression, integration, and exploratory test cycles independently. • Participate in requirement and design reviews; flag gaps and edge cases early. • Collaborate with developers to triage, reproduce, and resolve defects effectively. • Build and maintain reusable test artefacts; document QA processes and share learnings with the team. • Contribute to identifying process improvement opportunities within the QA function.

• Drive our quality strategy and practices as an embedded member of our development teams. • Design test plans and test cases based on project documentation and hands-on field investigations. • Test games and software with the player’s perspective in mind at all times. • Help guide the development team toward meeting our quality criteria in a collaborative manner. • Develop strategies with engineers to integrate quality at the core of our development practices. • Highlight risks and communicate clearly with the team about the product’s quality status. • Contribute ideas and innovative solutions to the game. • Participate in team processes and culture, helping evolve best practices for planning, testing, code review, documentation, and communication.