Neo Group

Role Description On behalf of our partner, we are seeking an experienced, performance-driven Team Lead to head their Portuguese-language sales team—their most profitable and strategically important market. This is a hands-on leadership role where you will take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead, inspire, and manage a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. Your Mission: Turn potential into performance. You'll be the driving force behind a high-energy team, ensuring they don't just meet their targets, but consistently exceed them. Qualifications - 2+ years of experience leading sales or call center teams of 10+ people - Native or fluent Portuguese with good working English - Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics - Proven ability to coach, motivate, and develop high-performing sales teams - Excellent communication, leadership, and organizational skills - Ability to thrive in a fast-paced, performance-driven environment - Experience in iGaming, sales, or customer retention is a strong advantage - Based in Portugal or Eastern Europe Requirements - Competitive salary with performance-based bonuses - 100% fully remote work - Full onboarding and ongoing leadership development - Opportunity to lead one of the company's highest-impact commercial teams - International, supportive, and high-performance working environment - Clear opportunities for career growth within the business

Role Description We are on the lookout for a VIP Coordinator to join our VIP Department. - Handle incoming chat messages from VIP players, providing prompt, accurate, and high-quality support. - Ensure professional and customer-oriented communication with players. - Monitor player activity and account status in the CRM system. - Maintain accurate and up-to-date records of player inquiries and account information. - Escalate complex cases to senior specialists or VIP managers when necessary. - Follow company service standards and internal procedures. - Collaborate with CRM, Payments, and Marketing teams as needed. - Inform players about available bonuses, promotions, and personalized offers (based on templates and guidelines). - Represent the company positively and adhere to Responsible Gaming principles. Qualifications - Experience in the iGaming industry: Minimum 6 months (support, customer service, or related roles). - Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally. - Languages: English — fluent (C1); German— fluent (C1). - Customer Orientation: Ability to work with different player types, including demanding users. - Stress Resistance: Ability to handle a high volume of incoming requests. - Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools. - Attention to Detail: Accuracy, reliability, and adherence to procedures. - Education: A background in service, marketing, business, or related fields is an advantage. Benefits - Remote work opportunity. - Flexible working schedule. - Interesting product. - Learning opportunities. - Career growth prospects.

Role Description We are on the lookout for a Quality Control Specialist to join our VIP Department. - Monitor and evaluate the quality of communication between managers and players (email, messengers, phone). - Ensure compliance of communication with established standards and regulations. - Prepare detailed reports on evaluations and identified issues. - Provide constructive feedback to VIP Managers and Support teams. - Participate in the development and updating of QA evaluation forms and procedures. - Collaborate with training and operations teams to improve service processes. - Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty). Qualifications - Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming. - Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them. - Ability to assess communication objectively and consistently. - Strong attention to detail and high standards for customer experience. - Confident user of Google Workspace and reporting/monitoring systems. - Basic understanding of CRM systems. - Fluent in Russian/English (mandatory). - Ability to work in a dynamic environment with shifting priorities. Requirements - Nice to Have: - Experience working with VIP clients (casino, betting, or high-net-worth customers). - Background in coaching or mentoring. - Knowledge of additional languages. Benefits - Remote work opportunity. - Flexible working schedule. - Interesting product. - Learning opportunities. - Career growth prospects.

Role Description Here's your chance to stir things up in the iGaming scene with us on behalf of our partners. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale. We are looking for a Sales Agent (Greek-speaking) to join our Call Center team. - Contact potential customers via phone, email, or chat to introduce and explain our products or services. - Understand customer needs and preferences to recommend tailored solutions. - Provide accurate information and pricing to close sales and achieve sales targets. - Maintain detailed records of customer interactions and sales activities. - Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections. - Collaborate with other team members to achieve team sales goals. - Follow up with customers to ensure their satisfaction and build long-term relationships. Qualifications - Fluent in English & Greek, both written and spoken. - Previous experience in sales or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong negotiation and persuasion skills. - Target-driven mindset with a passion for achieving sales goals. - Ability to work effectively in a fast-paced and results-oriented environment. - Good problem-solving skills and ability to overcome objections. Benefits - Flexible working schedule. - Interesting product. - Salary and bonuses based on your performance. - Learning opportunities. - Career growth prospects.

Role Description - Contact potential customers via phone, email, or chat to introduce and explain our products or services. - Understand customer needs and preferences to recommend tailored solutions. - Provide accurate information and pricing to close sales and achieve sales targets. - Maintain detailed records of customer interactions and sales activities. - Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections. - Collaborate with other team members to achieve team sales goals. - Follow up with customers to ensure their satisfaction and build long-term relationships. Qualifications - Fluent in German, both written and spoken. - Previous experience in sales or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong negotiation and persuasion skills. - Target-driven mindset with a passion for achieving sales goals. - Ability to work effectively in a fast-paced and results-oriented environment. - Good problem-solving skills and ability to overcome objections. Requirements - Remote work opportunity. - Flexible working schedule. - Interesting product. - Salary and bonuses based on your performance. - Learning opportunities. - Career growth prospects. Benefits - Being part of a vibrant community with over 40 nationalities across 8 global locations. - Embrace a thrilling phase of hyper-growth and scale-up. - Contribute to a diverse workplace.

Role Description As part of our continued growth, Neo Group is recruiting on behalf of one of our trusted local partners for a Spanish Content Writer position. - Create CRM, SEO, SMM, and other marketing content in Spanish. - Develop high-performing lifecycle communication, including email campaigns, push notifications, and in-app messages. - Adapt global campaigns and marketing materials for the Argentina market. - Ensure all content aligns with brand guidelines, tone of voice, and regulatory requirements. - Collaborate with CRM, SEO, and design teams to deliver high-quality campaigns. - Maintain consistency in messaging and quality across all communication channels. - Manage multiple projects simultaneously and meet deadlines in a fast-paced environment. Qualifications - Minimum 2 years of experience in content writing and editing. - Deep understanding of the Argentinian market, culture, consumer behavior, and audience preferences. - Demonstrated experience creating content tailored to Argentinian Spanish-speaking audiences. - Proven experience in CRM or performance-driven marketing communication. - Excellent writing, editing, and proofreading skills. - Strong attention to detail and ability to meet deadlines. - Good command of English for communication within an international team. - Experience in iGaming or familiarity with industry terminology.

Role Description As a Java Back-End Developer you will focus on building robust, secure, and highly available server-side systems and APIs that power products, working closely with front-end engineers and architects to ensure performance benchmarks are consistently met. - Design and implement microservices and distributed systems using Java and the Spring ecosystem, following established architectural patterns. - Develop secure, high-performance RESTful APIs that are consumed reliably by both web and mobile client applications. - Model, optimise, and manage relational and NoSQL databases to support scalable, data-intensive workloads. - Implement authentication and authorisation mechanisms using OAuth2, JWT, and Spring Security best practices. - Identify and resolve performance bottlenecks through profiling, load testing, and targeted refactoring of critical code paths. - Integrate third-party services, payment gateways, and external APIs in a maintainable and testable way. - Write comprehensive unit and integration tests to maintain high coverage and prevent regressions across services. Qualifications - 3+ years of professional Java back-end development with deep knowledge of the JVM and core Java libraries. - Strong hands-on experience with Spring Boot, Spring Cloud, and ORM frameworks such as Hibernate or JPA. - Solid understanding of microservices architecture, including service discovery, load balancing, and inter-service communication. - Experience with relational databases (PostgreSQL, MySQL) and caching solutions like Redis. - Practical knowledge of message brokers such as Kafka or RabbitMQ for building event-driven services. - Comfortable with Docker, Kubernetes, and setting up or maintaining CI/CD pipelines in cloud environments. - Proficiency in English.

Role Description As a Java Full-Stack Developer you will design, develop, and maintain both the client-side and server-side of web applications. You will own features end-to-end, from database schema and REST API design to responsive UI development, collaborating closely with product, design, and DevOps teams to deliver high-quality software efficiently and at scale. - Build and maintain scalable back-end services using Java and Spring Boot, ensuring high availability and clean service boundaries. - Develop responsive, accessible front-end interfaces using React, Angular, or Vue.js in close collaboration with UI/UX designers. - Design, query, and optimise relational databases such as PostgreSQL or MySQL, as well as NoSQL stores like MongoDB where appropriate. - Create and consume RESTful and GraphQL APIs that are secure, well-documented, and easy for other teams to integrate. - Write unit, integration, and end-to-end tests using tools like JUnit, Mockito, and Selenium to maintain high code quality. - Participate actively in code reviews, architectural discussions, and help uphold engineering standards across the team. - Deploy and monitor applications on cloud platforms (AWS, GCP, or Azure) using CI/CD pipelines and containerisation tools. Qualifications - 3+ years of Java development experience, with a strong understanding of OOP and design patterns. - Hands-on experience with Spring Boot, Spring MVC, and Spring Security for building production-grade applications. - Proficiency in at least one front-end framework — React, Angular, or Vue.js — alongside HTML5 and CSS3. - Solid experience working with both relational (SQL) and NoSQL databases in a professional setting. - Familiarity with Git version control, Docker for containerisation, and basic Kubernetes concepts. - Proven ability to design and implement RESTful or GraphQL APIs with attention to security and performance. - Proficiency in English.

Role Description As an Android Developer, you focus on building robust, secure, and highly-available server-side systems and APIs that power products, working closely with front-end engineers and architects to ensure performance benchmarks are consistently met. What We Expect From You: - Develop and maintain native Android applications in Java, writing clean, well-structured code that follows platform conventions. - Build intuitive, accessible user interfaces following Material Design principles using XML layouts or Jetpack Compose. - Integrate back-end RESTful APIs using Retrofit and OkHttp, handling errors, retries, and offline scenarios gracefully. - Manage local data persistence using Room, SQLite, or SharedPreferences depending on the complexity of the data model. - Handle push notifications, analytics, and crash reporting via Firebase services including FCM, Analytics, and Crashlytics. - Write unit and instrumented tests using JUnit, Espresso, and Mockito to ensure reliable app behaviour across devices. - Profile and optimise app performance with a focus on battery usage, memory consumption, and smooth UI rendering. Qualifications - 3+ years of native Android development in Java with published apps or significant professional project experience. - Strong knowledge of the Android SDK, Android Studio IDE, and Gradle build system configuration. - Hands-on experience with Jetpack libraries including ViewModel, LiveData, Navigation, and WorkManager. - Proficiency integrating REST APIs using Retrofit and OkHttp with proper error handling and response parsing. - Experience with local data persistence using Room or SQLite, including migrations and complex queries. - Working knowledge of Firebase services for notifications, analytics, remote config, and crash reporting. - Fluency in English and Russian.

Role Description A Java Web Developer builds and maintains dynamic web applications using Java-based server-side technologies, developing features across the presentation and application layers in collaboration with designers, back-end engineers, and stakeholders. - Develop server-side web logic using Java EE, Jakarta EE, or Spring MVC, building maintainable and well-tested application components. - Build and maintain web UIs using templating engines like JSP or Thymeleaf, or integrate with modern JavaScript front-end frameworks. - Design and query relational databases using MySQL, PostgreSQL, or Oracle, ensuring efficient schema design and query performance. - Implement and consume RESTful web services, documenting endpoints clearly for front-end teams and third-party consumers. - Ensure cross-browser compatibility and responsive layouts across a range of devices and screen sizes. - Apply web security best practices including OWASP guidelines, CSRF protection, and XSS prevention throughout the application layer. - Maintain and deploy applications on servlet containers such as Tomcat or JBoss, supporting both on-premise and cloud environments. Qualifications - 2+ years of Java web development experience with a solid understanding of the request-response lifecycle and HTTP fundamentals. - Practical experience with Spring MVC or Java EE / Jakarta EE for building enterprise-grade web application components. - Proficiency in HTML5, CSS3, and JavaScript (ES6+) for building and styling interactive front-end pages. - Experience with server-side templating using Thymeleaf, JSP, or a comparable view technology. - Solid SQL skills and experience using JDBC, JPA, or Hibernate to interact with relational databases. - Familiarity with deploying applications to Tomcat, JBoss, or WildFly in development and production environments. - Proficiency in English.