Role Description The Field Operations Specialist is a part of Turf Tank's Operations department and will report to the Regional Field Operations Manager. The FOS's main function will be to teach and support new/existing customers in the region on how to properly operate and maintain our robots. This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution. What You'll Do - New Customer Onboarding - Lead on-site robot setup and user training following Turf Tank’s standardized processes. - Ensure each onboarding meets quality benchmarks for configuration, training, and customer readiness. - Provide clear training and supporting resources to build user confidence. - Territory Maintenance - Complete on-site service requests and follow-up visits as assigned by the Field Operations Manager. - Provide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support team. - Document work completed and communicate feedback to the Field Operations Manager for continuous improvement. - Customer Support - Assist during peak seasons by supporting the Robot Support team with overflow requests. - Follow established checklists, processes, and standards to ensure consistency across all deployments. - Provide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materials. The Field Operations Specialist must be able to: - Deliver clear, structured training to customers in a professional manner. - Use an adaptive communication style to deliver effective customer training. - Follow standardized processes and maintain consistency across installs. - Troubleshoot technical issues using Turf Tank’s best practices. - Stay task-focused, organized, and responsive while working independently in the field. Qualifications - Experience in technical field service, installation, or training roles. - Strong communication and instructional skills. - Technical aptitude with robotics, software, and problem-solving. - A customer-focused but process-driven approach, prioritizing quality and consistency in onboarding. Requirements - Overnight travel is required up to 80% of the time. - Day travel is required up to 90% of the time. - Work remotely. - Possess and maintain a valid driver’s license with a clean driving record. - Must pass an MVR and drug screen before the start date. - Maintain eligibility for Turf Tank's fleet insurance. Physical Requirements - Work outdoors (up to 8+ hours). - Lift 50 lbs. - Perform work while standing, stooping, or squatting. - Work above the shoulder and below knee heights. - Sit or stand for extended periods (up to 8+ hours).

• Proofreading and editing content already localized to your native language • Catch any errors in the content, such as grammar, typos, syntax, punctuation, capitalization, political incorrectness, inconsistencies, and extra spaces between words or characters • Translating content from English to your native language • Checking UIs for functional issues • Write and report relevant bugs and errors using best practices through internal database system • Ability to understand and prioritize task and issues quickly and efficiently • Good oral and written communication • Highly organized with attention to detail and a commitment to quality • QA various products by accurately following testing instructions and test cases • Discover and report defects (bugs) using client specific bug tracking tools • Evaluate translations in the context of software, mobile apps and documentation • Be a subject matter expert for linguistic issues in the target language; be able to research and resolve linguistic questions • Adhere to project-specific quality standards, trademarks, style guides and client-preferred checklists and glossaries • Troubleshoot basic problems; be able to communicate effectively and escalate testing issues • Complete assigned tasks in a quality and timely manner

• Develop, execute, and maintain test plans and test cases to ensure software quality. • Perform manual and automated testing to identify bugs and defects. • Create and document bug reports, ensuring clear communication with development teams. • Use Cypress for test automation to increase process efficiency. • Implement CI/CD processes using Azure DevOps to accelerate software delivery. • Collaborate with stakeholders to define requirements and testing strategies. • Communicate effectively in English, both written and verbal, to support team interactions.

Role Description Side is looking for a Senior Manager, Global QA Operations to strengthen QA delivery across our global studios. This is a senior operations role for someone who understands QA, enjoys solving complex delivery problems and can bring structure, pace and follow-through across multiple teams, sites and stakeholders. You will work closely with the Global Director of Quality Assurance, QA Managers, QA Project Managers, Site Leaders, Operations, Sales and Account Management teams. The focus is to improve quality visibility, support client confidence, help resolve delivery issues and keep global QA initiatives moving. The role combines QA operations, stakeholder management, client communication, KPI reporting, continuous improvement and support for AI-led quality initiatives. What You Will Do - Support global QA operations across multiple sites, regions and client portfolios. - Build strong relationships with QA Managers, QA Project Managers, Site Leaders and operational stakeholders. - Help keep actions, risks, escalations and QA initiatives moving across global teams. - Improve quality reporting, KPI visibility, calibration and performance tracking. - Use QA data to identify trends, recurring issues and opportunities for improvement. - Support client-facing activity, including quality updates, issue resolution, relationship management and business review preparation. - Partner with Sales and Account Management where QA insight is needed to support client confidence and service delivery. - Support launches, transitions, service expansions and operational change from a QA perspective. - Help drive consistency across sites while respecting local ways of working and cultural differences. - Support AI implementation and quality technology initiatives, including reporting tools, automation and AI-enabled QA solutions. Qualifications - Strong experience in QA operations, QA delivery, QA programme management or QA leadership. - Experience working across multiple teams, sites, projects, clients or regions. - Experience influencing QA Managers, QA Project Managers, Site Leaders or operational teams without relying only on direct authority. - Strong client management and relationship-building skills, with confidence communicating quality topics to senior stakeholders. - Good judgement under pressure, especially when dealing with escalations, competing priorities or live operational issues. - Strong understanding of QA reporting, KPIs, calibration, root-cause analysis and continuous improvement. - Ability to turn quality data into clear insight and practical action. - Familiarity with AI, automation, reporting tools or quality technology, with an interest in supporting AI-led improvements. - Professional-level written and spoken English. - Comfort working across global time zones, including occasional early or late meetings. Benefits - This is an opportunity to play a visible role in strengthening a global QA function at scale. - You will help create better structure, clearer quality insight and stronger follow-through across international teams, while working closely with senior leaders, site stakeholders and client-facing teams. - The right person will have room to influence how QA operates globally, improve client confidence and help Side build a more consistent, data-led and scalable quality operation.