• Grow the Open Source Community: Own and improve the community experience around TruffleHog and related open source projects, engaging users and contributors across GitHub, Slack/Discord, and other forums. • Drive Technical Education: Create engaging content such as blogs, demos, tutorials, videos, release notes, workshops, and webinars that help practitioners adopt Truffle Security tools. • Run Community Programs: Lead recurring touchpoints like office hours, demos, technical sessions, and community calls to build consistent engagement. • Amplify Research and Releases: Partner with research and engineering to package technical findings, open source releases, and product updates into clear, practitioner-facing education. • Build Launch Programs: Develop repeatable launch plans for research releases, open source updates, product launches, and major announcements. • Engage and Support Users: Actively interact with users and contributors, answering questions, gathering feedback, and improving the overall developer experience. • Champion Community Feedback: Identify common pain points and share actionable insights with product, engineering, documentation, and research teams. • Represent Truffle Security: Speak at conferences, meetups, webinars, podcasts, and security events to grow awareness and establish technical credibility.

Role Description The Provider Relations Support Specialist plays a key role in supporting the organization’s regulatory, contracting, and payer-relations functions. This role is responsible for: - Coordinating incoming and outgoing mail - Managing user access to payer and regulatory portals - Assisting with provider credentialing documentation - Providing general administrative and operational support to the contracting and provider relations teams The ideal candidate is detail-oriented, organized, proactive, and comfortable working with sensitive information and multiple systems. Qualifications - High school diploma or equivalent; associate degree preferred - 1–2 years of administrative, healthcare operations, provider relations, or contracting support experience - Strong organizational skills with the ability to manage multiple tasks simultaneously - Excellent verbal and written communication abilities - Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with online portals - Strong attention to detail and commitment to accuracy Requirements - Receive, sort, and distribute all incoming company mail related to regulatory notices, payer correspondence, and contracting materials - Prepare outgoing documents and ensure proper tracking and timely delivery - Maintain organized digital and physical filing systems for provider contracts, notices, and compliance documentation - Manage user access requests for payers, regulatory, and credentialing websites - Maintain accurate records of login credentials and user permissions in accordance with company security policies - Troubleshoot access issues and coordinate with payer representatives when needed - Assist with preparation, formatting, and distribution of provider contracts, amendments, and supporting documentation - Support data entry for provider onboarding, demographic updates, and contract status tracking - Completing required directory update requests from payers - Coordinate responses to required payer attestations - Ensure all required payer training courses are assigned to and completed by appropriate team members - Assist with monitoring inboxes related to contracting, credentialing, and regulatory correspondence - Support audit preparation by organizing relevant documents and verifying data accuracy - Contribute to process improvements to increase efficiency and quality of team operations - Other job duties as assigned Benefits - Comprehensive medical, dental, and vision insurance plans - Access to company-sponsored wellness programs and mental health resources - Paid leave of absence for qualifying events - Generous paid parental leave for both birthing and non-birthing parents - A competitive 401(k) plan with company match that vests immediately - Financial planning services to help secure your future - Corporate discount programs for goods and services - Generous paid time off, flexible work hours, and flexible work arrangement options - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement - Recognition programs to celebrate achievements and contributions - A supportive work environment where everyone feels valued - Participate in team-building activities, volunteer opportunities, and company-sponsored events - Starting hourly rate of $22.00, with potential for additional compensation based on experience

• Design, implement, and operate production-grade APIs, services, and shared components, applying patterns that meet scalability, security, and performance needs • Define and maintain data standards and API contracts used to exchange data across systems and with external partners • Build and sustain developer tooling such as SDKs, CLIs, validators, generators, and test utilities that support adoption and long-term maintainability • Implement workflow automation and CI/CD (for example, through GitHub Actions) to enforce engineering standards and reduce manual operational work • Stand up and maintain cloud environments, infrastructure as code, and monitoring, where the role calls for it • Build accessible, mobile-first, and multilingual interfaces, where the role calls for it • Own clear, usable public documentation that drives adoption of open standards and tooling • Collaborate across disciplines to solve technical challenges, troubleshoot production issues, and communicate design decisions and tradeoffs to technical and non-technical stakeholders • Strengthen engineering practices through mentorship, code reviews, and pairing • Use AI tools responsibly to improve the quality and efficiency of your work, while reviewing everything they produce

• Create content like articles, guides, talks, videos, landing pages, and demos. • Develop integrations, plugins, and micro-sites. • Run programs like webinars and workshops • Partner with Marketing and Sales to embed developer voice in campaigns. • Collect feedback from the field and distill developer pain points for Product. • Maintain a high bar for technical knowledge to earn developer trust