Coloplast A/S

Role Description Responsible for creation and processing of referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Duties include validation of medical files and scanning them into customer accounts within the database along with verifying patients’ insurance benefits by contacting insurance companies and documenting accounts accordingly. - Process leads from external departments to complete the necessary documentation within CM database. - Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database. - Complete inbound and outbound telephone calls in response to the referral as documented on the correspondence or HCP referral. - Responsible for the timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients. - Note in each account a brief and clear summary of insurance information received from the insurance carrier. - Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required period. - Ensure accuracy of components within the files and scanning into the system when applicable. - Research and resolve issues regarding a customer’s order; communicating with HCPs and insurance to gather relevant information and communicating the outcome to various stakeholders where appropriate. - Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines. - Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties. - Exceed Quality and Quantity Performance Standards. - Establish and maintain effective working relationships with customers and/or co-workers. - Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems. - Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. - Available and flexible in scheduling to meet the changing business requirements of the position (includes working nights and weekends). - Responsible for following good housekeeping and quality procedures. - Follows and observes all safety practices. - Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures. - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned. Qualifications - High school diploma or equivalent. - Minimum of one-year experience in a contact center. - English/Spanish bilingual preferred. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. Requirements - Ability to interpret instructions and guidelines to make decisions and take necessary actions. - Ability to follow complex instructions and guidelines to specific problems arising in the work area. - Ability to navigate between different computer systems. - Ability to apply instructions and/or guidelines as appropriate in the performance of duties. - Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines. - Ability to communicate effectively (verbal and written). - Ability to determine work priorities. - Ability to work on one’s own initiative to achieve established goals and objectives. Benefits - Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - Access to company sponsored wellness programs and mental health resources. - Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. - A competitive 401(k) plan with company match that vest immediately. - Financial planning services to help you secure your future. - Corporate discount programs for goods and services. - Generous paid time off, flexible work hours, and flexible work arrangement options. - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - A supportive work environment where everyone feels valued, and has a sense of belonging. - Participate in team-building activities, volunteer opportunities, and company-sponsored events. - Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. - The total (hourly plus performance based incentive) compensation range for this position is $55,227 - $82,841.

Role Description The Interventional Urology Territory Manager is responsible for achieving territory sales objectives through selling activities which include cultivating business partnerships with key decision makers, clinical consultations, driving market share and sales growth. The Territory Manager will target Urology customers by selling and servicing Coloplast’s Stress Urinary Incontinence device. Candidates residing in Ohio, West Virginia, PA & KY will also be considered. Major Areas of Accountability - Business Acumen - Effectively engage all targeted accounts and develop a clear and strategic plan to achieve overall territory sales objectives. - Role model for developing and implementing business strategies to maximize territory and company objectives, including analyzing key sales and marketing data. - Understand customer’s environment, including clinical, financial, and key decision makers, their key issues/concerns, challenges, and opportunities for Coloplast. - Ensure timely advancement of the sales process with all targeted accounts achieving/exceeding the business and marketing target set for each product line focus. - Demonstrate a proficient understanding of Financial Business Models and conduct cost/benefit analysis. - Selling Skills - Proficient at demonstrating consultative selling skills to uncover customer strategy and present value proposition including financial and clinical impact. - Plan daily call routine and account penetration to ensure appropriate coverage of key accounts. - Utilize all available tools to maximize sales growth including marketing directives, sales reports, education materials, and National contracts. - Knowledgeable of competitive activity and sales volume in each targeted account. - Relationship Building - Take a strategic approach to influence others and develop relationships to maximize customer engagement. - Retain and grow business within current customer base by identifying opportunities and formulating sales strategies. - Develop and maintain long-term relationships that lead to increasing use of products within target accounts. - Develop and maintain productive cross-functional relationships to share knowledge and leverage synergies within the organization. - Clinical Knowledge and Self Development - Proficient in understanding clinical and technical product knowledge. - Educate and train physicians, surgeons, and hospital personnel on technical matters relating to Coloplast products. - Leverage clinical knowledge to help educate peers on product categories. - Strong understanding of competitive activity and products as well as current market trends and industry information. - Attend and actively participate in industry-related training/meetings/events for business development opportunities. - Healthcare Facility/Operating Room Interactions - Interact frequently with Health Care Professionals including surgeons, nurses, doctors, technicians, and administrative staff. - Present during procedures and surgeries as requested to assist healthcare professionals with Coloplast product-related questions. - Conform with all Healthcare Facility/Operating Room compliance standards. - Administrative & Other - Organize and manage information utilizing CRM or related tools as directed. - Maintain current records and administrative duties, including sales reporting, forecasting, inventory, and expense management. - Support Surgeon implanter’s submission of VAC Documents. - Conduct business to the highest ethical and professional standards; comply with applicable laws and regulations. - Other duties as assigned. Qualifications - Bachelor’s degree required - +1 year successful medical experience – preferably in medical device marketing, sales or service - Ability to be on time and prepared for each case deployed – every time - Ability and willingness to travel domestically and overnight (up to 50%) - Proficient in Microsoft Office applications including Word, Excel, and PowerPoint - Must meet healthcare customers in person at their facilities; completion of credentialing requirements is necessary. - Must possess a valid driver’s license, as driving will be required for this position Preferred Qualifications - Urology background and/or implantable device case coverage or sales - Strong interpersonal and customer service skills - Strong analytical, oral, and written communication skills - High attention for detail and excellent follow-through - Knowledge of current and new industry trends, technologies, competitors, and market position - Pro-active; high-performance and results-oriented - Ability to work independently - Demonstrate effective time management skills with administrative capabilities - Ability to adapt and willingness to change - Ability to consistently work, manage, and lead with ethical integrity - Excellent written and verbal communication skills with the ability to listen, articulate, and advocate - Personifies Coloplast Mission, Values, and Vision as well as Coloplast Leadership Principles Benefits - Comprehensive medical, dental, and vision insurance plans - Access to company-sponsored wellness programs and mental health resources - Paid leave of absence for qualifying events and generous paid parental leave - A competitive 401(k) plan with company match that vests immediately - Financial planning services and corporate discount programs - Generous paid time off, flexible work hours, and flexible work arrangement options - Opportunities for continuous learning and career advancement - Recognition programs to celebrate achievements and contributions - A supportive work environment with team-building activities and volunteer opportunities Company Description At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world’s leading medical device companies.

Role Description Responsible for determining patient’s primary, secondary and tertiary insurance payer; verify patients’ benefits, eligibility, and seek authorization for services by contacting insurance companies; determine patient financial impact, if any, and inform them of any possible financial responsibility. - Responsible for the timely verification of medical insurance benefits for new patients, existing patients with changes in insurance, and reactivated patients. - Review and update patient accounts with insurance policy information and process requests accurately. - Notate each account with a clear summary of patient eligibility and insurance benefits received from the carrier. - Call government funded and commercial insurance companies to obtain prior authorizations or referrals. - Determine the correct Coordination of Benefits. - Complete verification requests confirming the correct network status through the company’s contracts with insurance payers to determine member benefit coverage. - Ensure all insurance, demographic and eligibility information is obtained, and entered in the system in an accurate manner. - Responsible for reviewing customer files for missing insurance information required to bill for services rendered. - Perform financial review on existing accounts to identify benefit issues. - Assist in maintaining inbound faxes, manuals, logs, and other documentation as required. - Complete insurance verification and summary of reimbursement, and liability forms. - Advise the Manager of verification trends and updates. - Meets individual, departmental, and company goals. - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned. Qualifications - High school diploma. - Medical terminology. - Two years’ experience in medical insurance plans or benefit verification practices. - Excellent written and verbal communication skills. - Ability to read and understand explanations of medical benefits. Benefits - Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - Access to company sponsored wellness programs and mental health resources. - Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. - A competitive 401(k) plan with company match that vest immediately. - Financial planning services to help you secure your future. - Corporate discount programs for goods and services. - Generous paid time off, flexible work hours, and flexible work arrangement options. - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - A supportive work environment where everyone feels valued, and has a sense of belonging. - Participate in team-building activities, volunteer opportunities, and company-sponsored events. - Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. - The starting hourly rate for this position is $18.28. - Hired candidates may be eligible to receive additional compensation for applicable experience and may also be eligible for bonuses and/or incentives. - Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Role Description Responsible for creation and processing of referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Duties include validation of medical files and scanning them into customer accounts within the database along with verifying patients’ insurance benefits by contacting insurance companies and documenting accounts accordingly. - Processes lead from external departments to complete the necessary documentation within CM database. - Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database. - Complete inbound and outbound telephone calls in response to the referral as documented on the correspondence or HCP referral. - Responsible for the timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients. - Note in each account a brief and clear summary of insurance information received from the insurance carrier. - Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required period. - Ensure accuracy of components within the files and scanning into the system when applicable. - Research and resolve issues regarding a customer’s order; communicating with HCPs and insurance to gather relevant information and communicating the outcome to various stakeholders where appropriate. - Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines. - Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties. - Exceed Quality and Quantity Performance Standards. - Establish and maintain effective working relationships with customers and/or co-workers. - Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems. - Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. - Available and flexible in scheduling to meet the changing business requirements of the position (includes working nights and weekends). - Responsible for following good housekeeping and quality procedures. - Follows and observes all safety practices. - Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures. - Additional duties required as directed by departmental management team. - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned. Qualifications - High school diploma or equivalent. - Minimum of one-year experience in a contact center. - English/Spanish bilingual preferred. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. Requirements - Ability to interpret instructions and guidelines to make decisions and take necessary actions. - Ability to follow complex instructions and guidelines to specific problems arising in the work area. - Ability to navigate between different computer systems. - Ability to apply instructions and/or guidelines as appropriate in the performance of duties. - Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines. - Ability to communicate effectively (verbal and written). - Ability to determine work priorities. - Ability to work on one’s own initiative to achieve established goals and objectives. Benefits - Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - Access to company-sponsored wellness programs and mental health resources. - Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. - A competitive 401(k) plan with company match that vests immediately. - Financial planning services to help you secure your future. - Corporate discount programs for goods and services. - Generous paid time off, flexible work hours, and flexible work arrangement options. - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - A supportive work environment where everyone feels valued, and has a sense of belonging. - Participate in team-building activities, volunteer opportunities, and company-sponsored events. - Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. - The total (hourly plus performance-based incentive) compensation range for this position is $55,227 - $82,841.

Role Description The RCM Reimbursement Supervisor is responsible for overseeing the billing, collections, and reimbursement operations within the revenue cycle, ensuring compliance with HIPAA, Medicare/Medicaid, private payor, and regulatory requirements. This role supervises internal teams and external vendors, ensures prompt and accurate claim resolution, and implements best practices to optimize collections, reduce denials, and meet key performance indicators such as cash goals, aging, quality, and productivity. The Supervisor plays a key role in team training, operational improvements, and the use of technology to enhance efficiency and compliance. Major Areas of Accountability - Conduct business to the highest ethical and professional standards. - Comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Leadership & Team Management: - Supervise and support billing and collections teams, including vendor liaisons. - Train and onboard new team members; monitor performance and provide ongoing coaching and development. - Ensure adherence to departmental policies, HIPAA and PHI regulations, and corporate compliance standards. - Promote a positive team culture by encouraging individual growth, accountability, and cross-functional collaboration. - Act as point of contact for internal and external stakeholders for escalations, inquiries, and operational issues. - Lead and participate in operational projects, system upgrades, and departmental initiatives. - Facilitate best practice sharing across departments and assist leadership in implementing constructive changes. Revenue Cycle Oversight: - Oversee billing, collections, and reimbursement functions, including claim submissions, payment posting, denial management, and patient responsibility determinations. - Review and resolve claim rejections and exceptions; ensure appropriate follow-up on aged accounts and outstanding A/R. - Utilize knowledge of payer policies, DME billing guidelines, and coding (ICD, CPT, HCPCS) to ensure clean claim submission and low denial rates. - Ensure timely processing of all account correspondence, refunds, adjustments, and re-billing as needed. - Manage relationships with external collection vendors, ensuring compliance with contractual obligations and alignment with performance goals. - Collaborate with insurance verification, medical records, payment posting, and patient pay teams as needed to support full-cycle resolution. Reporting & Analysis: - Generate, analyze, and distribute key performance reports on production, inventory, aged accounts, denial trends, and vendor performance. - Monitor team productivity and identify areas for process improvement; assist with implementation of new tools and technologies. - Use data analysis (including Excel and Power BI) to develop actionable insights and support decision-making. Compliance & Quality Assurance: - Ensure operations comply with all regulatory guidelines, including HIPAA, Medicare/Medicaid, third-party payors, OSHA, and accrediting agencies. - Identify and escalate non-compliant activity; participate in audits and quality assurance reviews. - Maintain accurate documentation in billing systems and CRM per company standards. Additional Responsibilities: - Act as trusted advisor to our Comfort Medical management team on select projects and tasks. - Facilitate sharing of operational best practices across departments within the organization. - Travel as required for vendor meetings or departmental support. - Other duties as assigned. Qualifications - High School diploma required. - Minimum of 5 years of experience in healthcare payor and/or provider settings, with strong functional knowledge in revenue cycle management. - Minimum of 4 years of experience in Durable Medical Equipment (DME). - At least 4 years’ experience in billing, collections, and payment posting. - Strong knowledge of governmental and commercial payors, billing codes (ICD, CPT, HCPCS), EOBs/ERNs, and payer compliance rules. - Strong proficiency in Microsoft Excel and Power BI Apps. - Excellent communication, leadership, and analytical skills. - Ability to work both independently and as part of a team. Preferred Qualifications - Bachelor's degree preferred. Benefits - Comprehensive medical, dental, and vision insurance plans. - Access to company-sponsored wellness programs and mental health resources. - Paid leave of absence for qualifying events and generous paid parental leave. - A competitive 401(k) plan with company match that vests immediately. - Financial planning services and corporate discount programs. - Generous paid time off, flexible work hours, and flexible work arrangement options. - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition programs to celebrate achievements and contributions. - A supportive work environment with team-building activities and volunteer opportunities. - Competitive compensation range of $81,513 - $122,269.

Role Description To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment and repeat order opportunities in a courteous, professional manner. Responsible for processing referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Responsible for interacting with medical facilities and providers in an effort to collect medical record documentation; management of medical files, and scanning into customer accounts within the database along with verifying patients’ insurance benefits and documenting accounts accordingly. - Process leads from external departments to complete the necessary documentation within CM database. - Complete inbound and outbound telephone calls in response to the referral/customer inquiries as documented on the correspondence or HCP referral. - Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database. - Responsible for timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients. - Note in each account a brief and clear summary of insurance information received from the insurance carrier. - Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required period. - Ensure accuracy of components within the files and scanning into the system when applicable. - Research and resolve issues regarding a customer’s order; communicating with HCPs and insurance to gather relevant information and communicating the outcome to various stakeholders where appropriate. - Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines. - Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties. - Exceed Quality and Quantity Performance Standards. - Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures. - Establish and maintain effective working relationships with customers and/or co-workers. - Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems. - Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. - Available and flexible in scheduling to meet the changing business requirements of the position. - Responsible for following good housekeeping and quality procedures. - Follows and observes all safety practices. - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned. Qualifications - High school diploma or equivalent. - DME Experience. - Minimum of one-year experience in a contact center. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. Preferred Qualifications - English/Spanish bilingual preferred. - Ability to interpret instructions and guidelines to make decisions and take necessary actions. - Ability to follow complex instructions and guidelines to specific problems arising in the work area. - Ability to navigate between different computer systems. - Ability to apply instructions and/or guidelines as appropriate in the performance of duties. - Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines. - Ability to communicate effectively (verbal and written). - Ability to determine work priorities. - Ability to work on one’s own initiative to achieve established goals and objectives. Benefits - Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - Access to company sponsored wellness programs and mental health resources. - Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. - A competitive 401(k) plan with company match that vest immediately. - Financial planning services to help you secure your future. - Corporate discount programs for goods and services. - Generous paid time off, flexible work hours, and flexible work arrangement options. - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - A supportive work environment where everyone feels valued, and has a sense of belonging. - Participate in team-building activities, volunteer opportunities, and company-sponsored events. - Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. - The starting hourly rate for this position is $26.31. - Hired candidates may be eligible to receive additional compensation for applicable experience and may also be eligible for bonuses and/or incentives. Company Description Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation! Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

Role Description The Regional Sales Manager is responsible for recruiting, coaching, developing and managing a regional sales team for effective regional coverage and to optimize sales execution to attain sales and profit targets. This position is also responsible for developing and communicating sales plans/strategies/objectives as well as identifying and building rapport with key customers and IDN's. The regional sales team will target acute care and alternate site customers by representing Coloplast’s portfolio of Continence Care product lines. Major Areas of Accountability - Drives Results: - Provides clear direction and defines priorities for the team. - Meets or exceeds organizational key performance indicators, sales targets, and quotas for the sales region. - Monitors account performance and redirects efforts when goals are not being met. - Champions change efforts to increase sales effectiveness. - Negotiates contracts with customers at the highest level as needed. - Makes tough, pragmatic decisions when necessary. - Plans, Organizes and Administers Sales Region: - Translates business strategies into clear objectives and tactics. - Creates realistic plans including budget, staffing, and account responsibilities. - Has top line sales and bottom line profit responsibility for a sales region. - Plans, prepares and follows up on sales forecasts, budgets, and operating costs. - Anticipates problems and develops contingency plans. - Establishes and implements effective and efficient procedures for getting work done. - Reviews and updates sales databases on a regular basis. - Makes recommendations on sales quotas for each sales representative. - Builds Strategic Customer Relationships: - Encourages sales team to build customer loyalty and multiple relationships within the customer’s organization. - Identifies strategic business opportunities. - Establishes effective relationships with key customers and employees externally and internally. - Puts a high priority on customer interests when making decisions. - Leads by example and responds quickly and competently to customer issues. - Continually searches for ways to improve customer service. - Develops own relationships with key customers to augment selling effort. - Motivates and Influences Others: - Establishes high standards and challenging goals for the team. - Conveys trust in people’s competence to do their jobs. - Recognizes people for good performance. - Acknowledges and celebrates team accomplishments. - Acts as a liaison between the sales force and other functions in the organization. - Influences and shapes the decisions of upper management. - Provides compelling rationale for ideas. - Works toward win/win solutions whenever possible. - Staffs and Develops the Team: - Accurately identifies the critical skills and knowledge required for successful job performance. - Staffs team with highly competent, experienced, and ethical people. - Champions the promotion of the best contributors. - Aligns resources according to strategic objectives of the sales region. - Provides sales team with the tools, assistance/support, and leadership needed to do their jobs. - Consistently monitors staff performance and provides specific and constructive feedback. - Coaches staff in the development of their skills/abilities/knowledge. - Provides disciplinary actions as needed for non-performing staff. - Shapes Sales Strategy: - Develops and implements sales plans and strategies for the assigned sales region. - Adapts sales channels as markets change. - Considers both global and local trends/opportunities when establishing sales strategies. - Identifies creative opportunities to maintain the organization’s competitive edge. - Consistently monitors pricing strategy relative to market value of products and services. - Shapes decision making within the company through personal drive supported by strong logic and facts. Qualifications - BA or BS degree - 5+ years successful sales experience - 3+ years of medical sales management experience with proven success - Willingness and ability to travel, including overnight -- 50% - 75% - Lives within the Sales Region they are responsible for - Candidates must possess a valid driver’s license as driving is a requirement for this position. - Employees in this role are expected to meet healthcare customers in person at their facilities or healthcare systems; therefore, this will require completion of credentialing requirements that meet the access requirements of each healthcare facility or system. Requirements - Masters degree in Business Management or equivalent - Track record of successfully building long term relationships with Supply Chain executives. - Ability to positively coach sales teams in a complex and lengthy sales process and develop a Passion to Win - Ability to adapt and willingness to change - Strong business acumen and analytical skills - Reporting, strategic planning and project management skills at account and regional level - Strong knowledge of Ostomy care products - Knowledge of current and new industry trends, technologies, competitors and place in the market - Pro-active; high-performance and results orientation - Ability to consistently work, manage and lead with ethical integrity - Ability to nurture relationships with internal and external customers by consultative methods - Excellent written and verbal communication skills with the ability to listen, articulate and advocate - Proficient computer skills including MS Office Suite (Word, Excel and PowerPoint) and CRM databases Benefits - Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events, and generous paid parental leave for both birthing and non-birthing parents. - Financial Security: A competitive 401(k) plan with company match that vests immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services. - Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available. - Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. - Competitive Compensation: The compensation range for this position is $210,000 - $290,000. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Role Description The Provider Relations Support Specialist plays a key role in supporting the organization’s regulatory, contracting, and payer-relations functions. This role is responsible for: - Coordinating incoming and outgoing mail - Managing user access to payer and regulatory portals - Assisting with provider credentialing documentation - Providing general administrative and operational support to the contracting and provider relations teams The ideal candidate is detail-oriented, organized, proactive, and comfortable working with sensitive information and multiple systems. Qualifications - High school diploma or equivalent; associate degree preferred - 1–2 years of administrative, healthcare operations, provider relations, or contracting support experience - Strong organizational skills with the ability to manage multiple tasks simultaneously - Excellent verbal and written communication abilities - Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with online portals - Strong attention to detail and commitment to accuracy Requirements - Receive, sort, and distribute all incoming company mail related to regulatory notices, payer correspondence, and contracting materials - Prepare outgoing documents and ensure proper tracking and timely delivery - Maintain organized digital and physical filing systems for provider contracts, notices, and compliance documentation - Manage user access requests for payers, regulatory, and credentialing websites - Maintain accurate records of login credentials and user permissions in accordance with company security policies - Troubleshoot access issues and coordinate with payer representatives when needed - Assist with preparation, formatting, and distribution of provider contracts, amendments, and supporting documentation - Support data entry for provider onboarding, demographic updates, and contract status tracking - Completing required directory update requests from payers - Coordinate responses to required payer attestations - Ensure all required payer training courses are assigned to and completed by appropriate team members - Assist with monitoring inboxes related to contracting, credentialing, and regulatory correspondence - Support audit preparation by organizing relevant documents and verifying data accuracy - Contribute to process improvements to increase efficiency and quality of team operations - Other job duties as assigned Benefits - Comprehensive medical, dental, and vision insurance plans - Access to company-sponsored wellness programs and mental health resources - Paid leave of absence for qualifying events - Generous paid parental leave for both birthing and non-birthing parents - A competitive 401(k) plan with company match that vests immediately - Financial planning services to help secure your future - Corporate discount programs for goods and services - Generous paid time off, flexible work hours, and flexible work arrangement options - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement - Recognition programs to celebrate achievements and contributions - A supportive work environment where everyone feels valued - Participate in team-building activities, volunteer opportunities, and company-sponsored events - Starting hourly rate of $22.00, with potential for additional compensation based on experience

Role Description The Sales Training Manager is responsible for supporting Comfort Medical sales and marketing initiatives through the design, development, coordination, and delivery of onboarding and continuous training programs for new hire and existing sales professionals. The curriculum includes selling skills, product knowledge, DME acumen, business acumen, systems management, and others. This role will help create a collaborative and cohesive work environment between training, sales, and marketing to create successful and highly productive sales professionals. This person will identify, develop, and implement training programs that align the efforts of key stakeholders at Comfort Medical. This position is part of the overall marketing team and works collaboratively with sales, marketing, and other sales support business partners. Major Areas of Accountability - Lead and deliver sales training and development initiatives: - Champions Comfort Medical training initiatives to foster a continuous learning culture. - Designs, develops, coordinates, and facilitates core new hire curricula to include customer knowledge, DME industry, healthcare operations, selling skills, sales process, systems management, and product knowledge. - Develop training curriculums for existing sales force to enhance and improve from product knowledge, competitive selling skills to professional development. - Deploy best in class and innovative training methods that combine in-person, virtual, group-based, and 1-1 formats. - Organize, plan, and schedule training events and classes. - Design, develop, and document training assessments and evaluations; coach and guide trainees on results while effectively communicating strengths and areas for improvement to senior leadership. - Drive collaboration with and lead execution of Sales Training courses that include the participation of Field Sales Trainers, Regional and National Sales Directors, Consumer Sales Leaders, and Marketing. - Co-travel with new and tenured representatives to observe customer interactions, provide coaching, and reinforce core selling behaviors and product messaging. - Continuously improve learning approaches, modalities, and processes (virtual/in-person, eLearning, reinforcement). - Partnering with Sales Leadership to understand field needs and priorities. - Periodically lead efforts to assess the competencies of our sales teams to identify gaps/opportunities and increase skills and capabilities across the sales teams. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies. - Other job duties as assigned. - Work in partnership across Coloplast organization: - Collaborates with local sales management project teams to determine sales training needs, develop and assess training curriculum, delivery approaches, coaching, and overall training effectiveness. - Collaborates with sales training colleagues for Global Projects and training programs and implementation into North America programs. - Manages US Chronic Care Field Sales Trainers (FST) programs along with developing and managing content & direction for FST Program. Qualifications - Bachelor’s degree is required. - 3+ years of successful learning and development and/or training experience in the healthcare/med device industry. - Minimum 3 years of experience developing and implementing training programs and/or experience as a designated/compensated field sales trainer or comparable position. - Willingness and ability to travel (25-40%), global travel occasional. Preferred Qualifications - Experience in the DME industry - DME processes and workflows. - Demonstrated ability to complete full training cycle (assess needs, design, develop, deliver, monitor, and evaluate training program) in various instructor-led, virtual, or online learning scenarios. - Experience with Learning Management Systems and eLearning development. Requirements - Strong verbal and written communication skills with ability to effectively communicate at multiple levels across the organization. - Excellent presentation and facilitation skills. - Deep understanding and application of adult learning theory and instructional design methodologies. - Demonstrated strategic thinking skills with ability to execute and plan at tactical level. - Ability to identify and analyze organizational and sales training needs. - Ability to demonstrate leadership presence and gain the trust of business partners. - Proficiency with Learning Management Systems (LMS) and eLearning authoring tools. - Strong organizational and planning skills. - Proficiency with Office productivity software (Word, Excel, PowerPoint) and learning tools. Benefits - Comprehensive medical, dental, and vision insurance plans. - Access to company-sponsored wellness programs and mental health resources. - Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. - A competitive 401(k) plan with company match that vests immediately. - Financial planning services to help you secure your future. - Corporate discount programs for goods and services. - Generous paid time off, flexible work hours, and flexible work arrangement options. - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - A supportive work environment where everyone feels valued and has a sense of belonging. - Participate in team-building activities, volunteer opportunities, and company-sponsored events. Company Description Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Role Description The Therapy Development Manager (TDM) will be responsible for leading Interventional Urology’s patient programs and services and ensure patient access to therapies. This role will work with HCPs to ensure patients are aware of the Coloplast Interventional Urology portfolio and specialists that treat patients with specific urologic conditions. Additionally, this person will partner collaboratively with cross-functional teams in Sales, Sales Training, Sales Operations, Clinical, Regulatory, Internal Marketing Partners, and Professional Education as well as work closely with implanting physicians and KOLs to maximize marketing campaigns and reach more patients. - Construct segmentation mapping with market data & other commercial insights to create target account lists and drive strategy for Coloplast educational marketing programs & services. - Enable the creation of new markets or protection of current markets by using digital and marketing programs to drive patient growth in these new targeted markets. - Serve as the program manager in leveraging strategy to differentiate Coloplast IU. - Define and contribute to development of therapy education and market development for the referring physician pathway for targeted markets. - Educate referring physicians on current Coloplast IU portfolio, clinical data, patient selection & treatment options. - Through marketing and patient education programs, educate patients on disease state, current treatment options, and selecting a specialist. - Plan and execute resident and fellow training programs on Coloplast treatment options. - Measure the impact of key programs and optimize resource allocations for future initiatives. - Coordinate with Field Marketing Specialist for program implementation as appropriate. - Be the therapy expert on Coloplast IU portfolio technology, patient indications, patient selection, reimbursement, and patient utilization. - Recognize and understand competitive products, industry trends, and IU portfolio. - Facilitate market expansion and therapy access through coordination, delivery, and implementation of programs and resources at the local level. - Establish and maintain productive working relationships with key decision makers and influencers, customers and their staff, administrative staff, etc. - Demonstrate strong interpersonal skills related to interfacing and establishing relationships with customers and key influencers to ensure that marketing decisions are customer driven. - Leverage field experience to provide feedback for continuous system improvement. - Conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other duties as assigned. Qualifications - BA/BS required with business or marketing emphasis. - 5+ years relevant experience related to medical technology marketing. - Top level performer year over year for current position. - Ability to lead cross-functional teams to desired goals and KPI’s. - Experience diagnosing customer expectations and needs and responds promptly. - Proactive communicator with exceptional written, verbal, and formal presentation skills. - Trustworthy with a strong level of personal commitment. - Ability to make sound decisions and complete tasks in a fast-paced work environment. - Proven ability to coordinate and collaborate with multiple stakeholders and to influence at all levels both internally and externally. - Experience demonstrating agility and leading/adapting quickly to change. - Excellent presentation skills and professional image essential, with strong verbal and written skills. - Ability to travel including overnights and weekends, driving and domestic flights up to 75%. Benefits - Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - Access to company sponsored wellness programs and mental health resources. - Paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. - A competitive 401(k) plan with company match that vest immediately. - Financial planning services to help you secure your future. - Corporate discount programs for goods and services. - Generous paid time off, flexible work hours, and flexible work arrangement options. - Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. - Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. - A supportive work environment where everyone feels valued and has a sense of belonging. - Participate in team-building activities, volunteer opportunities, and company-sponsored events. - Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. - The compensation range for this position is $125,000 - $145,000. - Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. - Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.