Agile Six

• Plan, prioritize, and schedule Helpdesk activities to ensure maximum issue resolutions within committed SLAs • Record any incidents and provide support to all end users with the help of the team while documenting resolutions • In collaboration with team members and leadership, implement and iterate on enterprise level support processes, procedures, and documentation • Build a help desk work stream that supports our application's end users and informs how to triage across the larger ecosystem • Monitor and report on key production support metrics to track operational stability and identify actionable insights to drive continuous improvement • Provide leadership within this work stream, going beyond ticket processing to shape the direction of help desk operations • Communicate issues and resolutions clearly and succinctly across all levels of the organization, using standardized language and terms • We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

• Build components and service APIs, using various frameworks and architectures to thoughtfully integrate features. This is a hands-on coding role. • Collaborate with teammates and with other teams to identify requirements, solve technical challenges, design effective solutions, troubleshoot production issues, and improve system performance. • Apply design patterns to support quality decisions and contribute to maintaining standards through code reviews, tools, testing strategies, and metrics. • Apply your experience to make informed architectural decisions, using design patterns and best practices to maintain quality through code reviews and metrics. Your exposure to diverse systems will help you make effective choices for architecture and scalability, supporting smoother workflows and enhancing the development process. • Support colleagues through code reviews and pair programming, helping to strengthen their skills and improve code quality. • Communicate effectively with both technical and non-technical teams to foster a collaborative environment. • Champion innovative ideas and support others in engaging with new approaches. By sharing context and connecting team members to the broader goals, you’ll help address challenges holistically and contribute to meaningful, systemic improvements and make informed trade offs. • Effectively leverage AI-powered IDEs such Copilot and Cursor to analyze existing code, develop features, write unit tests, and debug issues while retaining responsible oversight and reviewing all work produced. • Support the practice of engineering within the larger company as needed through activities such as: • Assisting in outreach, recruitment, and hiring efforts • Occasionally participating in or otherwise supporting business development efforts, including code or design challenges, writing or reviewing proposal responses, etc. • Participating in communities of practice • We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the team’s needs and strengths, the unique strengths and interests of the selected candidate, and an evolving understanding of the delivery environment.

• Represent Agile Six at HHS-focused conferences, industry days, and partner events. Build visible presence across CMS, CDC, ACF, and adjacent agency communities. • Build relationships with program offices and partners that lead to real opportunity shaping across CMS, CDC, ACF, and adjacent social services agencies. Prioritize relationships that connect federal program intent to procurement reality. • Work directly with active HHS delivery teams to maintain client intelligence and identify expansion opportunities within existing programs. Where delivery relationships don't yet exist in a target agency, your BD work is what creates the foundation for them. • Evaluate potential opportunities against strategic fit, win probability, and delivery alignment. The HHS landscape is wide. Knowing what to pursue is as important as knowing what to avoid. • Stay ahead of procurement pipeline, competitive positioning, and market shifts across your target agencies. Understand how innovation offices, OIT structures, and cross-agency initiatives shape what actually gets procured and when. • Lead partner and teaming negotiations in a way that preserves delivery model integrity. Structure matters as much as relationship. • Work closely with the Communications and Proposals team on market research, RFP analysis, and proposal development. • Own and manage the social services BD pipeline with discipline and transparency. • Identify and develop subcontracting and teaming opportunities with large primes. Support joint venture pursuit through Intuitial Six and Theta Six. • Represent Agile Six's applied AI capabilities credibly in conversations with government stakeholders and partners. Use AI tools actively in your own BD practice including research, pipeline analysis, and competitive intelligence.

• Own end-to-end BD pipeline for DHA, MC&FP, Army IMCOM, MEDCOM, and warfighter family support agencies. Build the relationships, manage the pipeline, and identify the right opportunities before they become solicitations. • Identify, cultivate, and close teaming arrangements with mid and large prime contractors pursuing software modernization work in the military health and family benefits space. Prioritize partners who need modern HCD and AI-enabled delivery capability. • Activate Intuitial Six and Theta Six JV partnerships for 8(a) task order pursuit at DHA and DMDC. Work directly with JV partners to identify and close the first DoD task orders with Agile Six as named delivery sub. • Work directly with delivery leadership to ensure every teaming arrangement and pursuit is grounded in what we can actually execute. Our methodology is the differentiator. Protect it in how you structure deals. • Prioritize FFP subcontract arrangements that preserve team autonomy. This is our cultural non-negotiable and it is reflected directly in how we structure compensation. • Represent Agile Six at DHITS, HIMSS Federal, and other DoD health and military family program conferences. Be visible where DHA, DMDC, and MC&FP program managers go to learn and connect. • Serve as Agile Six's primary intelligence source on DHA and IMCOM procurement landscape, upcoming opportunities, and competitor positioning. Bring intelligence that shapes strategy, not reports that sit in a folder. • Represent Agile Six's applied AI capabilities credibly in program office and partner conversations. Use AI tools actively in your own BD practice including market research, pipeline analysis, and competitive intelligence. • Own and manage the DoD BD pipeline in Groundwork, our internal CRM, with the discipline and transparency we expect across the Market Development team.

• Shape the Practice: As the first dedicated SLED BD presence at Agile Six, you will have real influence over how we enter these markets, including positioning, capture approach, and teaming strategy for a market where our federal playbook won't translate directly. • Market Entry Strategy: Develop and execute a market entry strategy for SLED, identifying the highest-probability entry points given Agile Six's existing capabilities and past performance in digital services and applied AI. • Customer and Partner Development: Build relationships with state and local program offices, procurement officials, and channel partners that lead to real opportunity shaping. Identify teaming partners, resellers, and cooperative purchasing relationships that can accelerate market entry. • Delivery-Informed BD: Work directly with delivery leadership to ensure BD strategy is grounded in what we can actually execute. In a market where we are building presence from scratch, overpromising is the fastest way to undermine the practice before it starts. • Opportunity Vetting: Build and qualify a pipeline of SLED opportunities focused on digital modernization, health and human services technology, and grants management. Not every open door is worth walking through. • Market and Competitive Intelligence: Stay ahead of SLED procurement vehicles, cooperative purchasing agreements, state-specific IT contract structures, and competitive positioning. Bring intelligence that shapes how we enter and where we prioritize. • Proposal and Solution Support: Develop Agile Six's positioning and capability narrative for SLED audiences, translating federal past performance into language that resonates with state and local buyers. Support SOQs, capability statements, and executive briefings. • Pipeline Management: Own and manage the SLED BD pipeline with discipline and transparency using Groundwork, our internal CRM. • AI-Informed Market Positioning: Represent Agile Six's applied AI capabilities credibly in conversations with state and local government stakeholders. Use AI tools actively in your own BD practice including research, pipeline analysis, and competitive intelligence.

• Represent Agile Six at industry conferences, VA industry days, and partner events. Travel approximately 1 day per week within the MD/N.VA/DC area; national conference travel is also expected. • Build relationships with program offices and partners that lead to real opportunity shaping, not just introductions and follow-ups. Focus on VA OIT, VHA, VBA, and the broader federal health ecosystem. • Work directly with active VA delivery teams to maintain client intelligence, identify expansion opportunities within existing programs, and ensure BD strategy is grounded in what our teams are actually experiencing on the ground. This is your most important source of competitive advantage in this market. • Evaluate potential opportunities against strategic fit, win probability, and delivery alignment. Not every opportunity that looks good on paper is worth pursuing. • Stay ahead of procurement pipeline, competitive positioning, and market shifts across your target agencies. Bring intelligence that shapes strategy, not reports that sit in a folder. • Lead partner and teaming negotiations in a way that preserves delivery model integrity. Structure matters as much as relationship. • Work closely with the Communications and Proposals team on market research, RFP analysis, and proposal development. • Own and manage the VA and federal health BD pipeline with discipline and transparency. • Identify and develop subcontracting and teaming opportunities with large primes. Support joint venture pursuit through Intuitial Six and Theta Six.