• Own end-to-end SDR program design, including lead management, qualification standards, and conversion workflows • Define and evolve the SDR program’s role in pipeline creation vs. servicing activities to maximize impact • Translate leadership priorities into scalable SDR processes and operating models • Partner with Sales Leadership to align SDR scope with business goals (pipeline quality, new business, speed-to-lead) • Design and maintain lead routing, qualification, and conversion rules across systems (e.g., Salesforce / 1CRM) • Identify inefficiencies in SDR workflows (manual steps, duplication, data gaps) and implement improvements • Drive automation opportunities to improve speed, consistency, and scalability of lead handling • Standardize SDR playbooks, documentation, and best practices across the program • Own SDR reporting frameworks, dashboards, and KPIs (lead volume, conversion rates, pipeline influence) • Monitor program performance weekly and surface actionable insights to leadership • Ensure accurate attribution of SDR impact across pipeline and revenue • Conduct audits and build mechanisms to improve data hygiene and reporting accuracy • Serve as the central point of coordination across Sales, Marketing, Operations, and external partners • Align on lead sources, campaign inputs, and handoff expectations • Define roles and responsibilities between SDRs and Sales (e.g., qualification vs. pipeline ownership) • Partner with RevOps/Tech to support system enhancements and data structure improvements • Lead initiatives to shift SDRs toward higher-value, proactive pipeline generation • Evaluate program performance and recommend structural or strategic changes • Pilot new approaches (automation, segmentation, outreach models) to improve conversion outcomes • Incorporate feedback from Sales and stakeholders to refine program effectiveness

• Manage the full lifecycle of assigned projects, from initiation to reconciliation, ensuring alignment with client goals and medical strategy. • Develop, track, and maintain detailed project timelines, budgets, and deliverables to guarantee projects are delivered on time and within scope. • Serve as the primary point of coordination between internal functional teams—including Scientific Services, Editorial, Meetings, and Creative/Digital—and external stakeholders such as clients, authors, and vendors. • Maintain consistent and proactive communication with client teams, providing regular updates, meeting summaries, and detailed status reports. • Support proposal development, budget forecasting, and scope-of-work documentation for new and existing programs. • Anticipate client needs, identify challenges early, and collaborate with internal teams to offer effective solutions. • Establish and maintain organized project documentation, ensuring accurate server file management and project setup. • Lead and facilitate internal project meetings, ensuring alignment on priorities, deadlines, and deliverables. • Coordinate review and approval cycles across cross-functional teams, managing trafficking and version control efficiently. • Oversee financial reconciliation and ensure complete closeout of all project elements post-delivery.

• Provide programmatic, research, and interagency coordination support for foreign policy development, alignment, and implementation related to Haiti. • Work closely with U.S. Government stakeholders and external partners to advance U.S. policy objectives related to Haiti. • Develop and maintain an understanding of key stakeholders related to Haiti, including diaspora groups, NGOs and advocacy organizations, members of Congress, and foreign governments (e.g., Canada and France). • Draft briefing memos and talking points, often on short notice, to prepare principals for Haiti-related meetings and to keep senior State Department leadership informed of developments, assimilating inputs from U.S. Government colleagues. • Assist in preparations for complex major meetings, such as international partners meetings on Haiti, including coordination, logistical planning, and policy analysis and recommendations. • Participate in interagency committees and external stakeholder meetings, including classified meetings up to the Secret level; brief team members on outcomes and prepare written read-outs as requested. • Coordinate the production, editing, and clearance of mandated annual reports, such as the Human Rights Report and International Religious Freedom Report, as needed. • Contribute to broader section tasks and special projects supporting Haiti policy implementation, as assigned.

• Provide strategic leadership and direction for complex and high-impact programs, ensuring alignment with organizational objectives and priorities. • Champion Effectual's Delivery Framework through Scrum or hybrid practices, facilitating collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability. • Coordinating staffing of customer workstreams and serve as the escalation point for risk management and mitigation of customer concerns • Cultivating productive, trusted relationships with key customer executives and stakeholders • Understand customer business priorities and objectives, and ensure that Effectual's work is focused on delivering value, driving outcomes, and supporting strategic goals • Engage executive stakeholders with regular program updates, addressing concerns and securing necessary support and resources. • Translate objectives and requirements into actionable project plans and deliverables. • Communicate and negotiate timeline adjustments, prepare and deliver change orders, and conduct weekly status meetings and reports. • Research and respond to client inquiries, including technical and billing questions, in a timely manner. • Foster long-term client partnerships, identifying opportunities for repeat business and referrals. • Assess customer governance and cloud maturity; develop tailored communication and governance plans. • Allocate, schedule, and manage project resources, resolving conflicts as needed. • Hold team members accountable to task and timeline commitments; ensure timely and accurate time entry, review, and approval. • Manage program resources and budgets, optimizing allocation to maximize efficiency and ROI while identifying cost-saving opportunities. • Monitor project financials against forecasts, flagging risks to timeline, budget, or scope to PS leadership and Account Executives promptly. • Prepare level-of-effort (LOE) and duration estimates for leadership review and cost estimation. • Identify and assess program risks and dependencies, developing mitigation strategies and contingency plans to ensure program success. • Facilitate stakeholder meetings, gather client-requested information, and clarify deliverables and definitions of done. • Mentor and coach less experienced Effectual PMs to strengthen delivery, leadership, and stakeholder management skills. • Include Account Executives in key project milestones (e.g., kickoff, close-out) and communicate potential opportunities for follow-on work. • Maintain open, proactive communication with partner and client delivery teams to ensure seamless engagement delivery. • Lead change management efforts, ensuring effective communication, stakeholder engagement, and organizational readiness for transformation initiatives. • Lead and motivate project teams, fostering a collaborative environment, providing mentorship, and facilitating lessons learned sessions to continuously improve project management practices.