• Ownership for driving progress and resolution of customer's critical issues per assigned geographic region • Develop and execute action plans in conjunction with cross-functional product development and management teams • Effectively communicate ongoing CAP status updates to both internal and customer audiences up to VP and C level • Demonstrate strong judgment at risk management and problem mitigation, making timely decisions from both business and technical perspectives • Perform post mortem analysis, evaluate and initiate internal discussions around key areas of focus or improvement for product, process, and people

• Own the distribution and demand creation strategy for the customer education ecosystem, engineering how customers discover and engage with our learning across all modalities. • Scale program access and operational readiness, analyzing customer consumption trends to ensure educational resources across all formats are optimized for reach and discoverability. • Optimize the customer engagement funnel, continuously refining the user journey from initial resource discovery to active consumption. • Architect and manage the underlying technology and systems stack supporting multi-modality learning, ensuring seamless data integrations and operational continuity across in-product platforms (e.g., Pendo), Learning Management Systems (LMS), scheduling tools, and automated notification engines. • Lead measurement, attribution, and insights for the enablement program team, building frameworks to track which channels, formats, and customer cohorts drive the highest results. • Launch behavior-based engagement campaigns to intercept friction points and capture customers who have not yet engaged with critical educational resources.

• Manage Omni Channel and telephony projects from planning through successful delivery • Coordinate projects involving systems integration and data architecture • Manage multiple concurrent projects while ensuring timelines, scope, and quality standards are met • Collaborate with cross-functional teams to manage dependencies and ensure smooth project execution • Organize and lead recurring status meetings, track action items, and provide regular project updates • Identify project risks proactively and drive mitigation plans to avoid delivery issues • Maintain and update project documentation, business flows, retrospectives, and status reports • Communicate project progress, risks, and technical details effectively to both business and technical stakeholders • Drive process improvements and ensure adherence to organizational standards and best practices

• Own and evolve Ulteig’s national grants and funding strategy across funding strategy, grant development, and post‑award support, in close partnership with Transportation Market Directors, Regional Market Leaders, Client Team Leads (CTLs), and service line leaders. • Maintain a forward‑looking understanding of federal, state, and local transportation funding programs and align them with client capital programs and Ulteig’s service offerings. • Proactively identify short‑, mid‑, and long‑term funding opportunities across roadway, bridge, transit, safety, active transportation, resilience, and alternative delivery programs. • Serve as a senior advisor to clients on funding readiness, positioning, and long‑term funding strategy—not solely grant writing. • Partner with CTLs to integrate funding strategy into client plans, helping teams identify and advance 2–3 viable funding opportunities per client where appropriate. • Oversee and directly support the development of competitive grant applications from NOFO evaluation through submission. • Ensure grant narratives, technical content, and compliance packages reflect both program intent and client‑specific outcomes. • Support clients after award by collaborating with technical teams on grant agreement compliance, scope alignment, and reporting considerations. • Act as the internal hub for grants and funding knowledge, tools, and best practices across all three service areas.