Pearson VUE

• The ECS must deliver high impact demonstrations of Pearson courseware products. • Ensures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson products. • Responsible for driving instructor success with the necessary skills, information, and on-going training and assistance. • Utilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territory. • Thinks critically to adapt solutions to meet evolving customer strategy and specific territory requirements. • Collaborates with internal stake holders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assurance.

• Lead AI modelling projects end-to-end, from problem definition through to a validated solution that a partner team can understand, adopt, and maintain. • Advise product, data, and engineering teams on AI solution design, including model selection, data requirements, architecture decisions, and the tradeoffs involved in each. • Serve as a technical reference across the C4E and its partner teams: review approaches, answer hard questions, and provide a grounded second opinion on high-stakes decisions. • Adapt model designs and methods based on partner feedback and validation results, balancing technical rigour with practical constraints. • Identify where the team's modelling practices could be stronger and act on it: better evaluation approaches, shared templates, clearer processes. • Create reusable technical resources such as design patterns, evaluation frameworks, and model cards, and actively facilitate knowledge sharing across disciplines. • Collaborate with the Responsible AI, Data, Platform, and Security teams, ensuring the right people are involved at the right stage and feeding recurring patterns or gaps back to them. • Support partner adoption by producing documentation and handover materials that are genuinely usable, and staying involved until teams are confident with what has been built.

• Implement, fine-tune, and evaluate machine learning models (classic ML and generative AI) based on what each problem actually requires. • Work closely with product managers, data engineers, and domain experts to understand what teams need, translate that into a clear technical approach, and deliver something concrete. • Contribute to model design discussions with a clear point of view on tradeoffs: accuracy, latency, cost, and data availability. • Participate in code reviews as both reviewer and contributor, keeping quality and shared standards consistent across the team. • Document experiments thoroughly: what was tried, what the results showed, what the limitations were, and what should happen next. • Share technical knowledge with the team, especially when working with new methods or tools, through write-ups, short sessions, or whatever fits the situation. • Engage the Responsible AI, Data, and Platform teams early so that solutions meet the right standards before problems accumulate.

• Identify opportunities • Engage key decision-makers • Offer tailored educational solutions that meet the needs of schools and educational institutions.

• Comunicar claramente los requisitos y expectativas de configuración y onboarding de productos y plataformas digitales con los clientes y stakeholders clave. • Capacitar a clientes en las funciones de administración de plataformas y productos digitales, así como en las mejores prácticas para simplificar la adopción y alinear las expectativas de uso. • Colaborar con diversos equipos internos para completar las implementaciones de productos y plataformas digitales de manera oportuna. • Optimizar los procesos de implementación mediante la identificación de las necesidades y requisitos de clientes internos y externos. • Planificar y ejecutar acciones para facilitar y reforzar la adopción de plataformas y productos digitales. • Realizar tareas administrativas en plataformas y productos digitales, incluyendo, entre otras, la creación y gestión de usuarios, cursos e instancias.

• Provide subject-matter leadership and operational support to school counseling personnel in implementing programming, including high school placements, student safety counseling, and risk management, students in distress training and solutions for college and career readiness. • Provide subject matter expertise in multifaceted areas impacting school counseling to support, guide, and strengthen the implementation of ASCA-modeled comprehensive programs for Connections Academy partner schools. • Mentor, coach, and advise counseling leaders through program implementation, including troubleshooting complex issues and elevating best practices across schools. • Research graduation and other educational requirements for assigned and developing schools; • Support new schools in obtaining High School CEEB and related Online Provider Codes; • Organize and deliver the National Counseling LiveLesson program, Connections Academy’s school counseling core curriculum; • Collaborate with members of the C+C ecosystem to deliver other counseling initiatives; • Oversee the training and maintenance of the Progression Plan tool; • Oversee the creation of school profiles for all schools each year; • Review and evaluate weekly school counseling school year cycle data; • Collaborate with stakeholders to monitor data input and outcomes for college and career readiness initiatives, identify trends, and recommend improvements that contribute to continuous school improvement. • Assist the Counseling + Career ecosystem in identifying best practices in virtual school counseling, and working to move all Connections Academy partner schools towards the American School Counselor Association (ASCA) National Model; • Support the Counseling + Career ecosystem in the implementation of a School Counseling Program Audit and Career Program Health Index to support Connections Academy partner schools in the implementation of the ASCA National Model; • All other duties assigned

• Recruit, develop and lead a team of sales reps to achieve or exceed their district sales goals. • Drive account strategies for assigned accounts. • Collaborate with enterprise level account executives to drive account strategies at Strategic Accounts. • Hire, coach, develop and lead sales team in a dynamic business environment. • Plan, pipeline reporting, business analytics and financial management. • Collaborate with peers, colleagues and members of Services team on continuous improvement efforts. • Build a high functioning team of sales professionals and guide their path to achieve profitable annual revenue growth at assigned accounts. • Achieve or exceed district sales target, including subscription-based sales growth and market share gain. • Manage the on-boarding, training and overall first year experience of new sales reps.

• Oversee the successful execution of product and project deliverables for customers. • Coach Agile teams toward higher levels of effectiveness. • Foster psychologically safe team environments. • Drive continuous improvement through data-informed decision making. • Lead a development team and collaborate closely with other teams. • Ensure delivery of products on time, within budget, and scope. • Represent and advocate for the Agile team at the program level. • Foster strong relationships and drive positive change. • Maintain a strong pulse on team health, morale, and engagement. • Establish and sustain a culture of continuous improvement (kaizen). • Align team execution with product vision and business goals. • Promote effective and transparent communication across teams and stakeholders. • Track and socialize team performance goals and metrics, including velocity and capacity. • Champion a customer-centric mindset by ensuring team decisions deliver meaningful customer value.

• Develop and review content-specific test items, including multiple choice, technology enhanced, extended response, cluster sets, performance-based tasks, and simulations across multiple grade levels for large-scale assessments • Help develop item, passage, and test specifications, item development plans, test blueprints, and other ancillary documents • Leverage AI-powered tools to support the development, review, and enhancement of assessment content, ensuring outputs meet quality and accessibility standards • Collaborate with team members to integrate AI-generated assets in assessment workflows, providing feedback using content and educational expertise • Help select, assign, manage, and train item/passage writers and educators to develop items based on standards, cognitive complexity, and item development best practices • Facilitate and support customer meetings and provide content assessment expertise • Facilitate activities related to test construction and review of composed test forms • Consult with the customer as required, including participation in planning, status, review meetings, etc. • Work closely with test development managers, other content developers, psychometricians, and other Pearson groups • Stay current with emerging technologies relevant to educational content creation and assessment, including AI • Perform other duties as assigned • Some travel required

Role Description The responsibility of the Team Manager, Sales is to recruit, develop and lead a team of sales reps to achieve or exceed their district sales goals by driving course and program adoption decisions at institutions of higher education. - Driving account strategies for assigned accounts. - Collaborating with enterprise level account executives to drive account strategies at Strategic Accounts. - Hiring, coaching, developing and leading sales team in a dynamic business environment. - Planning, pipeline reporting, business analytics and financial management. - Collaborating with peers, colleagues and members of the Services team on continuous improvement efforts. The goal of their work is to build a high functioning team of sales professionals and guide them to achieve profitable annual revenue growth at their assigned accounts. - Achieving or exceeding their district sales target – including both subscription-based sales growth and market share gain. - Recruiting and managing the on-boarding, training and overall first year experience of new sales reps. - Coaching and developing all reps regardless of experience. - Motivating and building team spirit. - Holding reps accountable for key milestones in the sales process. - Collaborating with enterprise level account executives, business development and specialist counterparts to define and drive a strategy to maximize account level engagements. - Analysis and reporting. - Reinforcing the ways of working between sales and services to support a scalable quality customer experience. This is a remote/home-based position with approximately 40% travel. Relocation not available for this position. Qualifications - A Bachelor's degree or an equivalent combination of education and successful work experience. - A minimum of 5 years of exceptional sales performance in the higher education market. - Record of informal and/or formal leadership – ability to build and motivate a team. - Skilled in identifying, organizing, and presenting the necessary data required to support approval of opportunities. - Strong value articulation skills. - Demonstrated problem solving skills. - Facility with data analytics, financial & business reporting and demonstrated ability to make data-informed decisions. - Demonstrated ability to collaborate effectively with colleagues for the benefit of the customer and Pearson. - Demonstrated proficiency in MS Office, CRM, Sales Reporting and light project management tools. Requirements - Achievement-driven – determination/drive/desire to achieve results. - Motivated by coaching others to the win, rather than needing to have the “win” as their own. - Exceptional written, oral and presentational communication skills. - High emotional intelligence and self-awareness. - Ability to build trusting relationships with employees, customers and internal staff. - Collaborative Leadership skills: Ability to both lead a team and work as an effective team player. - Strategic: Thinks strategically and creatively when presented with ambiguous opportunities. - Change agility – able to adapt quickly and lead others through change. - Learning agility – aptitude for learning new technologies and skills. - Initiative-taking; self-directed. - Strong organizational skills and ability to manage across multiple workstreams. - Tenacity. Benefits - Compensation at Pearson is influenced by factors including skill set, experience, and location. - The full-time salary range for this role is $110,000 - $140,000. - This position is eligible to participate in Pearson’s sales incentive plan.