Role Description We’ve created a new marketing engine from scratch, and are looking for a Senior Marketing Manager to own CRM strategy in our retail sector. In this role, you will collaborate with regional/product leaders as a marketing conduit, ensuring strong CRM strategy to support our retail business. You will ensure launches are marketed effectively across all paid and organic touchpoints. This role will coordinate marketing plans across all marketing teams, but will report into the CRM organization. This role will also require some hands-on work directly with CRM tools. - Own marketing planning and execution across the retail business, including campaign strategy, channel mix, and messaging cadence. - Design, build, and deploy ad hoc and lifecycle campaigns relating to retail businesses across email, SMS, and push while ensuring quality, consistency, and reporting integrity. - Partner cross-functionally with performance, product, creative, data, and regional teams to create a prioritized lifecycle roadmap rooted in data. - Manage up to leadership and across to peers to support cross-team development, bringing operational clarity and creative quality to the execution process. - Lead A/B testing and experimentation across content, targeting, and journeys, using insights to continuously improve customer engagement. - Monitor and analyze campaign performance, sharing results and recommendations to improve future creative, targeting, and structure. - Collaborate on content strategy and provide feedback that drives performance across multiple markets and audience types. Qualifications - 7-10 years of experience in CRM, lifecycle, or product marketing, ideally in CRM. - 3+ years of experience in retail or has owned B2B or retail CRM marketing. - Ability to speak CRM tech stack: you know what an API is, what attributes are, and you understand how to read HTML code. - Ability to apply audience segmentation, behavioral targeting, and lifecycle strategy to product launches. - Strong cross-functional influencing skills with the ability to manage up, down, and across to implement process and ways of working across retail projects. - Data-literacy and comfort building performance narratives based on message engagement, conversion, and other metrics. - A detail-oriented communicator and project manager—able to drive clarity and alignment across functions and timelines. - Experience translating product experiences into marketing messaging and being able to collaborate with copy/design teams to bring messages to life. - Passion about scaling CRM as a growth lever, and excitement to build within a fast-moving, high-impact team. - Proficiency in Braze, Iterable, Zeta, or a similar CRM platform. Familiarity with CDPs and data enrichment tools is a plus. Requirements - This position will be based remotely in the US, with preference for Eastern and Central Time Zone. - MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. - MoneyGram also does not hire F-1s working on EAD for this position. Benefits - Remote first flexibility. - Generous PTO. - 13 Paid Holidays. - Medical / Dental / Vision Insurance. - Life, Disability, and other benefits. - 401k with competitive Employer Match. - Community Service Days. - Generous Parental Leave.

• Build, iterate and own a systematic approach to deliver a high-quality customer experience for Tango’s scaled customers. This includes: • Creating systems that leverage AI, automation & workflow tools to scale customer engagement and deliver personalized experiences across hundreds of accounts; identify opportunities to replace manual processes with scalable systems • 1:Many programs to optimize engagement programs that meet the customer at the right moments – measuring the effectiveness & iterating to continuously improve customer outcomes; this includes timebound outreach, webinars, feature release communications, etc. • Identify both opportunities & risks within the scaled segment by monitoring data and trends to drive GRR/NRR • Collaborate cross-functionally with Product, Marketing, and Operations by identifying trends, patterns & friction points that impact activation, adoption & retention

Role Description We’re seeking a Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership. This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization. - Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health - Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows - Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices - Drive adoption and optimization tied to measurable business and financial outcomes - Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales - Proactively identify risk and implement mitigation plans - Lead Business Reviews focused on usage, workflow efficiency, and financial performance - Identify and manage renewal and expansion opportunities - Maintain accurate account health and forecasting in Salesforce (or equivalent CRM) Qualifications - 4 – 7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support - Direct experience supporting or delivering an EHR platform - Strong understanding of EHR, RCM, and healthcare payments workflows - Proven expertise in escalation management, including executive-level situations - Strong cross-functional partnership skills and ability to influence without authority - Technical aptitude and comfort getting deep into workflows and data - Excellent communication and stakeholder management skills Requirements - Background in healthcare billing, claims, or practice operations (preferred) - Experience supporting mid-market healthcare organizations (preferred) - Familiarity with healthcare financial KPIs (AR days, denial rates, collections) (preferred) - Salesforce and Customer Success tooling experience (preferred) Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 to $80,000 USD most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Role Description Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. - Insure and grow revenue stream via the development and ongoing maintenance of a strategic account plan. - Define the strategic deployment of resources required to drive the penetration of FA solutions. - Maintain the base revenue that is already present in assigned accounts. - Coordinate with client, operations management, and technology to ensure service levels are maintained. - Up to 25% travel as needed for client needs; individual must be located in the United States. Responsibilities - Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. - Track revenue trends and sales opportunities and analyze competitive threats. - Meet or exceed monthly and annual revenue objectives within a defined list of named accounts. - Identify additional products or solutions FA can provide. - Identify required cross-functional resources needed to maximize revenue opportunities. - Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.). - Work with the Transportation industry; Driver Qualification knowledge a plus. - Demonstrate understanding of First Advantage pricing, administrative procedures, and organization. - Prepare and deliver quarterly and annual client business reviews. - Document and manage all action/project plans for assigned client base. - Analyze trends and make recommendations on potential changes to customer programs. - Provide solutions to business problems analyzing root causes to issues. - Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs. - Constantly seek, share, and implement best practices. - Establish and maintain excellent customer relationships at all levels. - Manage customers with clear communication and needs analysis. - Provide internal leadership in a heavily matrixed environment. - Partner with internal account team to review program performance. Administrative - Manage customer contractual documentation including MSAs, Schedule As, Statements of Work, SLAs, and SOPs. - Manage contract renewals and proposal responses to RFPs. - Develop and deliver unsolicited renewal proposals with clearly articulated value propositions. - Manage monitoring and reporting programs for customers. - Perform other duties as assigned. Qualifications - Bachelor's degree or equivalent work experience. - 7-10 years proven experience in sales account management. - Managing complex solutions and products for strategic National and/or Global accounts. - C-level relationship experience. - Proficiency with MS Office applications including Word, PowerPoint, and Excel. - Strong oral and written communication, and interpersonal skills. - Outstanding multi-tasking and time-management abilities. - Excellent organizational, analytical, problem analysis, and problem-solving skills. - Demonstrated networking capabilities. - 40-50 hour work week with additional hours as needed. Preferred - 3 years of virtual work experience. - Work experience in the professional sales environment is desirable. - Experience in Transportation; knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.). Benefits - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans. - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP). - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays. - Access to tech and growth opportunities, and leaders who want you to succeed! Salary The salary range for this position is approximately $100-125K base annually. This range reflects our good faith estimate to pay fairly based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other relevant factors. Equal Employment Opportunities First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.