Toast logo
Toast

We empower the restaurant community to delight guests, do what they love, and thrive.

Senior Program Manager, Growth Enablement

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

3 days ago

Salary

$120K - $192K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Program Manager, Growth Enablement

Toast

• Own the distribution and demand creation strategy for the customer education ecosystem, engineering how customers discover and engage with our learning across all modalities. • Scale program access and operational readiness, analyzing customer consumption trends to ensure educational resources across all formats are optimized for reach and discoverability. • Optimize the customer engagement funnel, continuously refining the user journey from initial resource discovery to active consumption. • Architect and manage the underlying technology and systems stack supporting multi-modality learning, ensuring seamless data integrations and operational continuity across in-product platforms (e.g., Pendo), Learning Management Systems (LMS), scheduling tools, and automated notification engines. • Lead measurement, attribution, and insights for the enablement program team, building frameworks to track which channels, formats, and customer cohorts drive the highest results. • Launch behavior-based engagement campaigns to intercept friction points and capture customers who have not yet engaged with critical educational resources.

Job Requirements

  • 5+ years of experience in Enablement Operations, Growth Marketing, Product Operations, or Program Management within a fast-paced, high-output SaaS environment.
  • Deep technical expertise with digital engagement and marketing automation tools, specifically including Digital Adoption Platforms (e.g., Pendo), marketing automation platforms, and advanced scheduling/LMS tech stacks.
  • Strong data and analytical skills, with a proven history of using customer intent signals, web/product analytics, and attribution modeling to measure program ROI and optimize conversion funnels.
  • Demonstrated experience building scalable operational infrastructure or 'growth engines' that significantly expand an audience's reach and resource consumption.
  • Strong change management and operational governance skills, with a proven ability to manage complex testing/experimentation cycles, meticulously track system and program modifications, and proactively communicate updates to cross-functional stakeholders.
  • Excellent cross-functional collaboration and communication skills, with the ability to bridge the gap between technical operations, product teams, and customer-facing organizations.

Benefits

  • Competitive compensation
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Related Categories

Related Job Pages

More Program Manager Jobs

• Manage Omni Channel and telephony projects from planning through successful delivery • Coordinate projects involving systems integration and data architecture • Manage multiple concurrent projects while ensuring timelines, scope, and quality standards are met • Collaborate with cross-functional teams to manage dependencies and ensure smooth project execution • Organize and lead recurring status meetings, track action items, and provide regular project updates • Identify project risks proactively and drive mitigation plans to avoid delivery issues • Maintain and update project documentation, business flows, retrospectives, and status reports • Communicate project progress, risks, and technical details effectively to both business and technical stakeholders • Drive process improvements and ensure adherence to organizational standards and best practices

Canada
Ulteig logo

Grants and Funding Program Manager

Ulteig

We Listen. We Solve. Modernizing Infrastructure. Strengthening Communities.

Program Manager4 days ago
Full TimeRemoteTeam 1,001-5,000Since 1944H1B Sponsor

• Own and evolve Ulteig’s national grants and funding strategy across funding strategy, grant development, and post‑award support, in close partnership with Transportation Market Directors, Regional Market Leaders, Client Team Leads (CTLs), and service line leaders. • Maintain a forward‑looking understanding of federal, state, and local transportation funding programs and align them with client capital programs and Ulteig’s service offerings. • Proactively identify short‑, mid‑, and long‑term funding opportunities across roadway, bridge, transit, safety, active transportation, resilience, and alternative delivery programs. • Serve as a senior advisor to clients on funding readiness, positioning, and long‑term funding strategy—not solely grant writing. • Partner with CTLs to integrate funding strategy into client plans, helping teams identify and advance 2–3 viable funding opportunities per client where appropriate. • Oversee and directly support the development of competitive grant applications from NOFO evaluation through submission. • Ensure grant narratives, technical content, and compliance packages reflect both program intent and client‑specific outcomes. • Support clients after award by collaborating with technical teams on grant agreement compliance, scope alignment, and reporting considerations. • Act as the internal hub for grants and funding knowledge, tools, and best practices across all three service areas.

United States
$150K - $195K / year
ContractRemoteTeam 10,001+Since 1998H1B Sponsor

• This role brings deep expertise in gaming investment and deal-making into the Investor and Startup Programme infrastructure. • The primary mandate is designing the investment programmes and deal-making activations that make Gaming event the strongest investment event in the global gaming calendar. • Design investment programmes and deal-making formats for gaming conference that attract international investors, publishers, and funds and set a global standard for capital-meets-talent events. • Build and own the gaming investor pipeline from scratch, identify gaming VCs, publisher venture arms, sovereign funds with gaming mandates, angel networks, and accelerator programmes, and conduct targeted outreach. • Manage the investor application and vetting process verifying fund credentials, investment thesis alignment, and genuine intent to engage with gaming studios and founders. • Develop the content and format for all gaming investment activations: reverse pitches, hosted buyer programmes, closed-door investor roundtables, and live deal-making showcases. • Work with the B2B Content Producer to ensure the investment content track is credible, current, and attracts the right calibre of participant. • Design the investor experience end-to-end, investor lounge, curated sessions, concierge meetings, and investor-only programming that delivers a premium environment. • Own the investor-side matchmaking process by working with internal teams to ensure match quality and deal relevance are high. • Manage investor delegate communications, matchmaking logistics, and on-site facilitation to ensure the programme delivers real outcomes, not just introductions. • Track and report on investment programme outcomes: deals initiated, capital committed, follow-up meetings generated. • Support the investor programme across other Investor & Startup program portfolio events contributing investor relationships, outreach, and programming input where sector knowledge adds value. • Contribute to investor outreach campaigns across portfolio events with the marketing and cross-functional teams. • Provide investor program cover for senior team members during high-volume pre-event and on-ground periods. • Maintain accurate and up-to-date investor records in internal management tools covering fund details, investment thesis, meeting history, and post-event feedback. • Track investor programme KPIs across assigned events: investor count, AUM represented, meetings held, investment signals generated, and investor NPS. • Conduct post-event investor debriefs, gather feedback, and share improvement recommendations with the program lead. • Maintain and nurture investor relationships year-round, ensuring warm relationships carry forward into future editions. • Develop new ideas for value-driven investor programme features and lead on concept note development for future editions.

Saudi Arabia
Kong Inc. logo

Senior Programme Manager

Kong Inc.

Kong Inc. is a cloud connectivity company founded in 2017 to create software products that power connections. Well-known as the creator of Kong, a widely adopte

Program Manager4 days ago

• Serve as the primary point of contact for clients in regard to their professional services engagement, building and maintaining strong relationships. • Understand client needs, expectations, and strategic objectives to ensure alignment with service delivery. • Lead the planning, coordination, and execution of professional services projects. • Collaborate with project teams to define scope, objectives, deliverables, and timelines. • Allocate and manage resources effectively to ensure project delivery within scope, budget, and timeline constraints. • Identify and address resource gaps or challenges proactively. • Implement and maintain quality assurance processes to ensure the delivery of high-quality services. • Conduct regular project reviews to assess performance, identify areas for improvement, and implement corrective actions. • Identify potential risks and issues related to service delivery and develop proactive mitigation strategies. • Monitor project progress and implement corrective actions to address any deviations from the plan. • Provide regular updates to clients on project status, milestones achieved, and any potential issues. • Manage client expectations and address concerns promptly to ensure a positive client experience. • Drive continuous improvement initiatives to enhance service delivery processes and methodologies.

United Kingdom