Kong Inc. logo
Kong Inc.

Kong Inc. is a cloud connectivity company founded in 2017 to create software products that power connections. Well-known as the creator of Kong, a widely adopte

Senior Programme Manager

Location

United Kingdom

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishPMP

Job Description

Senior Programme Manager

Kong Inc.

• Serve as the primary point of contact for clients in regard to their professional services engagement, building and maintaining strong relationships. • Understand client needs, expectations, and strategic objectives to ensure alignment with service delivery. • Lead the planning, coordination, and execution of professional services projects. • Collaborate with project teams to define scope, objectives, deliverables, and timelines. • Allocate and manage resources effectively to ensure project delivery within scope, budget, and timeline constraints. • Identify and address resource gaps or challenges proactively. • Implement and maintain quality assurance processes to ensure the delivery of high-quality services. • Conduct regular project reviews to assess performance, identify areas for improvement, and implement corrective actions. • Identify potential risks and issues related to service delivery and develop proactive mitigation strategies. • Monitor project progress and implement corrective actions to address any deviations from the plan. • Provide regular updates to clients on project status, milestones achieved, and any potential issues. • Manage client expectations and address concerns promptly to ensure a positive client experience. • Drive continuous improvement initiatives to enhance service delivery processes and methodologies.

Job Requirements

  • Proven experience as an Engagement Manager or in a similar role within Professional Services.
  • Project management certification (e.g., PMP) is preferred.
  • Strong project management skills with a focus on delivering complex projects on time and within budget.
  • Demonstrated ability to manage multiple projects simultaneously.
  • Strong leadership and team collaboration abilities.
  • Excellent communication and interpersonal skills with the ability to work collaboratively with clients and internal teams.
  • Knowledge of industry-standard methodologies for professional services delivery.
  • Problem-solving and decision-making skills to address challenges during project execution.
  • Strategic thinking with the ability to convey complex API concepts to non-technical stakeholders is a plus.

Benefits

  • Health insurance
  • Professional development

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