Kong Inc.

• Build out and manage the day-to-day operations of Kong's Executive Briefing Program, creating a best-in-class experience for strategic customer and prospect engagements. • Develop and manage a structured Executive Sponsorship Program that aligns senior Kong leaders with key accounts to deepen relationships and accelerate revenue. • Build and manage a program that cultivates relationships between Kong's investor community, supporting pipeline and growth objectives. • Serve as a key supporting contributor to SKO planning and execution, owning the following areas; overall design elements for the program, including; venue, production and web design; build and maintain registration website; responsible for registration flow and attendee support. • Serve as a key supporting contributor to Silverback planning and execution, owning the following areas; overall design elements for the program; build and maintain registration website; responsible for registration flow and attendee support. • Support the planning and coordination of Quarterly Business Reviews for the CRO organization, ensuring alignment on agenda, logistics, and materials. • Support the operating rhythm for the CRO organization, managing scheduling, calendar coordination, and administrative support to keep the organization running efficiently. • Manage the facilitation and fulfillment of employee gift programs, including recognition moments, milestones, and company-wide gifting initiatives tied to the revenue organization.

• Own reliability for Volcano end-to-end: Define and drive SLOs, error budgets, and incident response practices for all Volcano services — edge deployments, managed Postgres, auth, realtime, storage, and the control plane. • Architect the platform's infrastructure: Design and build the multi-region Kubernetes infrastructure, networking, and data plane that powers Volcano's edge deployment pipeline and backend-as-a-service capabilities. • Build the GitOps and CI/CD backbone: Establish deployment automation, canary pipelines, and preview environment provisioning using ArgoCD, Helm, and Terraform/Terragrunt — setting patterns the broader team will follow. • Scale managed data services: Design, operate, and harden multi-tenant PostgreSQL clusters, Redis caching layers, and object storage — with a focus on data isolation, performance, and disaster recovery. • Drive observability from day one: Instrument every Volcano service with meaningful SLIs; build dashboards, alerts, and runbooks using Datadog, Prometheus, and Grafana before services go live, not after incidents. • Lead cross-functional reliability work: Collaborate with the OCTO team, product engineering, and security to bake reliability and compliance into Volcano's architecture — not bolt it on later. • Set SRE culture and standards: Mentor engineers across Volcano's contributing teams on reliability principles; lead postmortems, define on-call practices, and build a blameless engineering culture. • Evaluate and adopt emerging technologies: Given Volcano's greenfield nature, evaluate and make architectural decisions on edge runtimes, serverless compute, vector databases, and AI-native infrastructure components.

• Serve as the primary point of contact for clients in regard to their professional services engagement, building and maintaining strong relationships. • Understand client needs, expectations, and strategic objectives to ensure alignment with service delivery. • Lead the planning, coordination, and execution of professional services projects. • Collaborate with project teams to define scope, objectives, deliverables, and timelines. • Allocate and manage resources effectively to ensure project delivery within scope, budget, and timeline constraints. • Identify and address resource gaps or challenges proactively. • Implement and maintain quality assurance processes to ensure the delivery of high-quality services. • Conduct regular project reviews to assess performance, identify areas for improvement, and implement corrective actions. • Identify potential risks and issues related to service delivery and develop proactive mitigation strategies. • Monitor project progress and implement corrective actions to address any deviations from the plan. • Provide regular updates to clients on project status, milestones achieved, and any potential issues. • Manage client expectations and address concerns promptly to ensure a positive client experience. • Drive continuous improvement initiatives to enhance service delivery processes and methodologies.

• Sell the Kong Enterprise Platform to Central Government and broader public sector customers • Meet individual quota and objectives • Take ownership of your territory, understanding and navigating government procurement processes • Provide account leadership and direction in the pre- and post-sales process • Ability to travel to customer and partner sites as required (30% - 50%)

• Develop and execute sales strategies to target enterprise customers • Own the entire sales cycle from prospecting to closing deals • Collaborate with internal teams to ensure a seamless sales experience • Identify customer pain points and deliver customized product demos • Build and nurture relationships with C-level executives • Lead account planning efforts by researching potential customers • Monitor and manage sales activities and results • Stay updated on industry trends and competitor offerings • Contribute to business growth initiatives • Represent Kong with professionalism

• Drive revenue by owning the Central region number • Build a robust and qualified pipeline • Lead and develop a team of exceptional AEs • Implement rigorous qualification processes • Coach team members with specificity • Collaborate cross-functionally with various teams

• Develop and execute sales strategies to target enterprise customers • Own the entire sales cycle, from prospecting and initial outreach to contract negotiations and closing deals • Collaborate with internal teams, including product, marketing, and customer success • Identify customer pain points and align our solutions to address these • Build and nurture relationships with C-level executives and key decision-makers • Lead account planning efforts by researching potential customers • Monitor and manage sales activities and results • Stay updated on industry trends, competitor offerings, and market changes • Contribute to business growth initiatives

• Develop and implement a comprehensive strategy for contract renewals • Work closely with Account Executives to ensure a seamless renewal process • Identify expansion opportunities to generate additional revenue • Act as the primary point of contact for renewal-related inquiries • Conduct account reviews and planning to forecast renewals accurately • Leverage customer feedback to contribute to product development

• Spend time inside business teams to understand how they actually work — their tools, processes, pain points, and highest-priority outputs. • Build AI-powered workflows, automations, and custom tools that address real bottlenecks and deliver measurable time savings. • Help team members develop their own AI skills through one-on-one coaching, working sessions, and structured practice — moving them from early experimentation to confident, independent use. • Recognize when a solution built for one team applies to others, and do the work to make it reusable across the organization. • Establish a clear framework for tracking AI adoption progress across business units and report findings to IT leadership on a regular cadence. • Set documentation standards for the team — every tool, workflow, and lesson learned should be captured so it doesn't live only in your head. • Help develop Kong's internal AI governance standards in partnership with IT, Security, and Engineering. • Mentor junior team members and interns, giving them hands-on experience and clear feedback. • Stay current on AI developments and translate what's relevant into practical applications for Kong's business context.

• Lead technical discussions and presentations with enterprise clients, understanding their architectural requirements and business needs. • Experience in AI and closely following AI trends and applications, preference is for those who already embarked or started on their AI journey with orchestration tools, Agentic AI and agents building. • Solid understanding of Kafka. • Solid understanding of APIs and software development. • Develop and implement proof-of-concept projects and custom demonstrations that showcase Kong's capabilities in System Integration, Continuous Integrations, and Continuous Delivery environments. • Provide expert guidance on SRE Observability strategies, helping customers monitor and optimize their API infrastructure. • Utilize your proficiency in Linux, Docker, and Git to troubleshoot complex technical issues and provide advanced support. • Drive the adoption of Automation Technology within customer environments, enabling efficient API lifecycle management. • Collaborate with sales, product, and engineering teams to provide market feedback and contribute to product development. • Mentor junior solutions engineers and contribute to the team's technical knowledge base. • Manage multiple projects concurrently, demonstrating strong Project Management skills and delivering results within deadlines. • Effectively communicate complex technical concepts to both technical and non-technical audiences through exceptional Technical Communication.