• Serve as the primary point of contact and advocate for assigned customers. • Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process. • Cultivate strong relationships with customer stakeholders, up to the C-level executives. • Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite. • Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment. • Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives. • Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered. • Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions. • Develop and maintain accurate account plans and comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them. • Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting monthly reviews to identify necessary corrective actions and ensure progress towards goals. • Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers. • Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities. • Manage the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals. • Provide assistance with the management of delivery projects, ensuring alignment with customer expectations and successful outcomes. • Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies. • Act as the voice of the customer, actively collecting feedback and channeling it to relevant internal teams to drive continuous improvement across all areas, including product development and service delivery.

• Manage a portfolio of students from onboarding through to programme completion • Conduct regular 1:1 Zoom sessions to track progress and provide guidance • Ensure students complete required milestones (e.g. internships, learning modules) • Maintain high levels of engagement, motivation, and accountability • Build strong relationships with students and, where relevant, parents • Communicate regularly via Zoom, WhatsApp, and other channels • Act as the primary point of contact throughout the programme • Monitor student progress against structured programme plans • Identify risks early (e.g. disengagement, missed milestones) • Intervene proactively to keep students on track • Potentially manage or coordinate with junior support staff (e.g. programme assistants) • Ensure smooth delivery across all touchpoints in the student journey • Identify opportunities to transition students into higher-tier programmes • Support upsell conversations in a natural, value-driven way • Contribute to overall revenue growth through strong client outcomes

Role Description Do you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading, groundbreaking technology and help customers solve critical business problems? SafeBreach seeks a Customer Success Manager (CSM) to join our rapidly growing global Customer Success team. As a Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor. You will work with large enterprise customers and will be accountable for ensuring these customers adopt and realize SafeBreach's recurring value. You will also work closely with security Directors/Managers, Security Engineers, and Security Architects. The results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform. Qualifications - At least 5 years of experience in Customer Success roles (CSM, Account Manager) - Expertise in cybersecurity with prior experience working with security vendors - Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiatives - Empathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concerns - Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences - Travel required (30%) Requirements - Build and foster relationships with customers while driving engagement, retention, and expansions to drive NRR for SafeBreach - Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow - Serve as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties - Participate in communications within the team to share best practices and learn about new technologies and complementary security applications - Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues - Translate customer product usage data into actionable advice for customers - Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives - Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified - Leverage internal tools like Gainsight to archive customer activity and other key data points centrally Benefits - Excellent growth opportunities: Make an impact and advance your career - Fully remote work and flexible PTO - Highly competitive salary and equity grants - Health, dental and vision insurance - Generous Parental leave - Monthly phone and internet stipend - Learning & Development stipend - Competitive employee referral bonus program Company Description SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.

Role Description We’ve created a new marketing engine from scratch, and are looking for a Senior Marketing Manager to own CRM strategy in our retail sector. In this role, you will collaborate with regional/product leaders as a marketing conduit, ensuring strong CRM strategy to support our retail business. You will ensure launches are marketed effectively across all paid and organic touchpoints. This role will coordinate marketing plans across all marketing teams, but will report into the CRM organization. This role will also require some hands-on work directly with CRM tools. - Own marketing planning and execution across the retail business, including campaign strategy, channel mix, and messaging cadence. - Design, build, and deploy ad hoc and lifecycle campaigns relating to retail businesses across email, SMS, and push while ensuring quality, consistency, and reporting integrity. - Partner cross-functionally with performance, product, creative, data, and regional teams to create a prioritized lifecycle roadmap rooted in data. - Manage up to leadership and across to peers to support cross-team development, bringing operational clarity and creative quality to the execution process. - Lead A/B testing and experimentation across content, targeting, and journeys, using insights to continuously improve customer engagement. - Monitor and analyze campaign performance, sharing results and recommendations to improve future creative, targeting, and structure. - Collaborate on content strategy and provide feedback that drives performance across multiple markets and audience types. Qualifications - 7-10 years of experience in CRM, lifecycle, or product marketing, ideally in CRM. - 3+ years of experience in retail or has owned B2B or retail CRM marketing. - Ability to speak CRM tech stack: you know what an API is, what attributes are, and you understand how to read HTML code. - Ability to apply audience segmentation, behavioral targeting, and lifecycle strategy to product launches. - Strong cross-functional influencing skills with the ability to manage up, down, and across to implement process and ways of working across retail projects. - Data-literacy and comfort building performance narratives based on message engagement, conversion, and other metrics. - A detail-oriented communicator and project manager—able to drive clarity and alignment across functions and timelines. - Experience translating product experiences into marketing messaging and being able to collaborate with copy/design teams to bring messages to life. - Passion about scaling CRM as a growth lever, and excitement to build within a fast-moving, high-impact team. - Proficiency in Braze, Iterable, Zeta, or a similar CRM platform. Familiarity with CDPs and data enrichment tools is a plus. Requirements - This position will be based remotely in the US, with preference for Eastern and Central Time Zone. - MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. - MoneyGram also does not hire F-1s working on EAD for this position. Benefits - Remote first flexibility. - Generous PTO. - 13 Paid Holidays. - Medical / Dental / Vision Insurance. - Life, Disability, and other benefits. - 401k with competitive Employer Match. - Community Service Days. - Generous Parental Leave.