Role Description Do you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading, groundbreaking technology and help customers solve critical business problems? SafeBreach seeks a Customer Success Manager (CSM) to join our rapidly growing global Customer Success team. As a Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor. You will work with large enterprise customers and will be accountable for ensuring these customers adopt and realize SafeBreach's recurring value. You will also work closely with security Directors/Managers, Security Engineers, and Security Architects. The results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform. Qualifications - At least 5 years of experience in Customer Success roles (CSM, Account Manager) - Expertise in cybersecurity with prior experience working with security vendors - Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiatives - Empathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concerns - Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences - Travel required (30%) Requirements - Build and foster relationships with customers while driving engagement, retention, and expansions to drive NRR for SafeBreach - Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow - Serve as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties - Participate in communications within the team to share best practices and learn about new technologies and complementary security applications - Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues - Translate customer product usage data into actionable advice for customers - Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives - Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified - Leverage internal tools like Gainsight to archive customer activity and other key data points centrally Benefits - Excellent growth opportunities: Make an impact and advance your career - Fully remote work and flexible PTO - Highly competitive salary and equity grants - Health, dental and vision insurance - Generous Parental leave - Monthly phone and internet stipend - Learning & Development stipend - Competitive employee referral bonus program Company Description SafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you.

Role Description We’ve created a new marketing engine from scratch, and are looking for a Senior Marketing Manager to own CRM strategy in our retail sector. In this role, you will collaborate with regional/product leaders as a marketing conduit, ensuring strong CRM strategy to support our retail business. You will ensure launches are marketed effectively across all paid and organic touchpoints. This role will coordinate marketing plans across all marketing teams, but will report into the CRM organization. This role will also require some hands-on work directly with CRM tools. - Own marketing planning and execution across the retail business, including campaign strategy, channel mix, and messaging cadence. - Design, build, and deploy ad hoc and lifecycle campaigns relating to retail businesses across email, SMS, and push while ensuring quality, consistency, and reporting integrity. - Partner cross-functionally with performance, product, creative, data, and regional teams to create a prioritized lifecycle roadmap rooted in data. - Manage up to leadership and across to peers to support cross-team development, bringing operational clarity and creative quality to the execution process. - Lead A/B testing and experimentation across content, targeting, and journeys, using insights to continuously improve customer engagement. - Monitor and analyze campaign performance, sharing results and recommendations to improve future creative, targeting, and structure. - Collaborate on content strategy and provide feedback that drives performance across multiple markets and audience types. Qualifications - 7-10 years of experience in CRM, lifecycle, or product marketing, ideally in CRM. - 3+ years of experience in retail or has owned B2B or retail CRM marketing. - Ability to speak CRM tech stack: you know what an API is, what attributes are, and you understand how to read HTML code. - Ability to apply audience segmentation, behavioral targeting, and lifecycle strategy to product launches. - Strong cross-functional influencing skills with the ability to manage up, down, and across to implement process and ways of working across retail projects. - Data-literacy and comfort building performance narratives based on message engagement, conversion, and other metrics. - A detail-oriented communicator and project manager—able to drive clarity and alignment across functions and timelines. - Experience translating product experiences into marketing messaging and being able to collaborate with copy/design teams to bring messages to life. - Passion about scaling CRM as a growth lever, and excitement to build within a fast-moving, high-impact team. - Proficiency in Braze, Iterable, Zeta, or a similar CRM platform. Familiarity with CDPs and data enrichment tools is a plus. Requirements - This position will be based remotely in the US, with preference for Eastern and Central Time Zone. - MoneyGram does not sponsor US work authorizations for this job position including H-1Bs, O-1, and TN. - MoneyGram also does not hire F-1s working on EAD for this position. Benefits - Remote first flexibility. - Generous PTO. - 13 Paid Holidays. - Medical / Dental / Vision Insurance. - Life, Disability, and other benefits. - 401k with competitive Employer Match. - Community Service Days. - Generous Parental Leave.

• Build, iterate and own a systematic approach to deliver a high-quality customer experience for Tango’s scaled customers. This includes: • Creating systems that leverage AI, automation & workflow tools to scale customer engagement and deliver personalized experiences across hundreds of accounts; identify opportunities to replace manual processes with scalable systems • 1:Many programs to optimize engagement programs that meet the customer at the right moments – measuring the effectiveness & iterating to continuously improve customer outcomes; this includes timebound outreach, webinars, feature release communications, etc. • Identify both opportunities & risks within the scaled segment by monitoring data and trends to drive GRR/NRR • Collaborate cross-functionally with Product, Marketing, and Operations by identifying trends, patterns & friction points that impact activation, adoption & retention

Role Description We’re seeking a Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership. This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization. - Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health - Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows - Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices - Drive adoption and optimization tied to measurable business and financial outcomes - Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales - Proactively identify risk and implement mitigation plans - Lead Business Reviews focused on usage, workflow efficiency, and financial performance - Identify and manage renewal and expansion opportunities - Maintain accurate account health and forecasting in Salesforce (or equivalent CRM) Qualifications - 4 – 7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support - Direct experience supporting or delivering an EHR platform - Strong understanding of EHR, RCM, and healthcare payments workflows - Proven expertise in escalation management, including executive-level situations - Strong cross-functional partnership skills and ability to influence without authority - Technical aptitude and comfort getting deep into workflows and data - Excellent communication and stakeholder management skills Requirements - Background in healthcare billing, claims, or practice operations (preferred) - Experience supporting mid-market healthcare organizations (preferred) - Familiarity with healthcare financial KPIs (AR days, denial rates, collections) (preferred) - Salesforce and Customer Success tooling experience (preferred) Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 to $80,000 USD most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!