Saviynt

• Lead the development and delivery of roadmap presentations • Build and maintain AI-native workflows using Claude Code • Collaborate cross-functionally to ensure feedback and analytics shape product direction • Lead cross-functional projects, providing program management for product initiatives • Own the end-to-end process for capturing, synthesizing, and routing customer feedback

• Ensure the successful implementation and ongoing maintenance of Saviynt's AI-powered identity security solutions • Drive operational excellence for a portfolio of billable professional services engagements • Meet complex federal cybersecurity mandates and technical delivery of Saviynt’s solutions • Own the end-to-end project lifecycle (Initiation through Go-Live) • Serve as the gatekeeper for the Statement of Work (SOW) • Manage project risks related to federal regulations

• Manage the full renewal cycle for a global portfolio. • Engage customers, partners, and internal account teams. • Drive cross-functional consensus. • Identify upsell, cross-sell, and co-terming opportunities. • Maintain "source of truth" data in Salesforce. • Negotiate with sophisticated enterprise customers and partners.

• Own the intake and translation of business requests into clearly defined, actionable requirements. • Partner directly with stakeholders to understand needs, ask the right questions, and design scalable, well-structured solutions. • Independently manage mid-sized Salesforce and RevOps projects from intake through delivery. • Drive clarity, maintain momentum, and ensure projects are completed on time with strong stakeholder alignment. • Continuously identify opportunities to improve processes, data quality, and system design. • Ensure solutions are scalable, maintainable, and aligned with our broader RevOps strategy.

• Collaborating with Account Executives and Regional VPs to sell Access Governance and Identity Security solutions combined with Artificial Intelligence to new and existing accounts • Providing expert knowledge through conducting detailed technical discovery, responses to RFPs, delivery of POCs, and participation in Trade Shows • Working proactively driving opportunities to closure and impacting revenue • Mentoring/Coaching Solutions Engineers on strategy, influencing customer, managing scope, and executing technical presentations

• Serve as the primary point of contact and advocate for assigned customers. • Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process. • Cultivate strong relationships with customer stakeholders, up to the C-level executives. • Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite. • Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment. • Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives. • Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered. • Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions. • Develop and maintain accurate account plans and comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them. • Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting monthly reviews to identify necessary corrective actions and ensure progress towards goals. • Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers. • Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities. • Manage the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals. • Provide assistance with the management of delivery projects, ensuring alignment with customer expectations and successful outcomes. • Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies. • Act as the voice of the customer, actively collecting feedback and channeling it to relevant internal teams to drive continuous improvement across all areas, including product development and service delivery.

• Effectively interact with Field Sales, Cloud Team, and Line of Business decision-makers • Learn and maintain knowledge of Saviynt’s solutions, focused on Cloud Security, Cloud Access Governance & PAM • Aggressively identify qualified sales opportunities across all assigned accounts/ territory • Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate meaningful pipeline • Maintain disciplined, detailed, and up-to-date records on Lead & Opportunity activity in SFDC to ensure effective lead development, proper team communication, and executive visibility • Be diligent in timely follow-up and provide quality work products • Attend and assist with corporate and field sales & marketing events • Achieve monthly and quarterly revenue objectives

• Effectively interact with Field Sales, Cloud Team, and Line of Business decision-makers • Learn and maintain knowledge of Saviynt’s solutions, focused on Cloud Security, Cloud Access Governance & PAM • Aggressively identify qualified sales opportunities across all assigned accounts/ territory • Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate meaningful pipeline • Achieve monthly and quarterly revenue objectives • Maintain disciplined, detailed, and up-to-date records on Lead & Opportunity activity in SFDC to ensure effective lead development, proper team communication, and executive visibility • Be diligent in timely follow-up and provide quality work products • Attend and assist with corporate and field sales & marketing events

• Deploy & Integrate: Take the reins on deploying, implementing, and integrating the Saviynt platform with critical enterprise applications and infrastructure. • Architect Solutions: Translate complex customer requirements into slick, scalable technical designs, proofs-of-concept, and implementations. • Lead & Mentor: Provide technical oversight to junior engineers, helping groom the next generation of IAM tech talent. • Collaborate Cross-Functionally: Work closely with product engineering to bridge the gap between customer needs and product evolution, while occasionally supporting direct and partner sales teams with technical pre-sales expertise. • Own the Lifecycle: Follow established SDLC methodologies, create pristine design and testing documentation, and ensure high-quality delivery on time and within budget. • Problem Solve: Dive deep into debugging, research, and investigation to resolve complex technical hurdles.

• Develop and execute a comprehensive Customer Success strategy • Establish clear goals and KPIs for the Customer Success team • Collaborate with executive leadership to ensure initiatives support company goals • Lead, mentor, and grow a high-performing Partner Success team • Build and maintain strong, long-lasting relationships with key partners • Monitor and analyze partner success metrics • Own and drive the renewal and expansion numbers • Advocate for partners internally • Develop and execute partner training and enablement programs