Role Description Majesco is seeking a Technical Instructional Designer with deep expertise in end-to-end instructional design from intake and needs analysis through design, development, implementation, and evaluation. This role serves as a strategic learning partner to our global business, consulting with stakeholders, translating performance gaps into impactful learning solutions, and delivering engaging, modern experiences across eLearning, video, and virtual modalities. This role is ideal for a learning professional who is highly skilled in digital content creation, fluent in AI-powered workflows, and passionate about building learning that drives measurable outcomes. Critically, we're looking for someone who doesn't just use AI tools - they build with them, automating and accelerating instructional design processes through agents and workflows of their own creation. This is a remote, work-from-home position based in India. Availability for periodic overlap with US business hours is required for cross-functional collaboration with our global team. Qualifications - Bachelor's degree in Instructional Design, Education Technology, Computer Science, or a related field; equivalent professional experience accepted - 4+ years of instructional design experience with a strong emphasis on needs analysis, learning strategy, and self-paced eLearning development - Demonstrated proficiency with Articulate 360 (both Rise and Storyline) for building interactive eLearning - Hands-on experience producing video-based learning content using Camtasia, Guidde, Vyond, or similar tools - Proven ability to conduct thorough needs analysis and translate findings into effective, measurable learning solutions - Demonstrated proficiency leveraging AI tools throughout the instructional design workflow including content generation, needs analysis, assessment design, and learning evaluation - Proven experience building or deploying AI agents or automated workflows to streamline learning design or content development processes - Strong written and verbal English communication skills, with the ability to write clear instructional content and engage effectively with global stakeholders - Experience managing multiple projects simultaneously in a remote, deadline-driven environment Requirements - Familiarity with virtual lab platforms such as Skillable, CloudShare, or Pluralsight (Skillable experience a plus) - Experience authoring instruction sets or learner guides for virtual lab or hands-on technical training environments - Background working at a software or SaaS company, particularly in customer education or enterprise training - Insurance industry knowledge (P&C, L&A, or group products) - Familiarity with LMS administration and eLearning standards (SCORM, xAPI) - Basic knowledge of HTML/CSS for minor eLearning customization Benefits - Innovative and collaborative work environment - Opportunity to work with cutting-edge technology - Flexible remote work arrangements - Professional development opportunities Company Description Majesco is a leading insurance technology solutions and services provider. Our software spans core insurance functions including Policy Administration, Underwriting, Billing, Claims, Product Modeling, and more. We specialize in connecting people and business to insurance in ways that are innovative, hyper-relevant, compelling, and personal.

Role Description The NSA & IDR Reimbursement Specialist is responsible for managing the No Surprises Act (NSA) reimbursement process for out-of-network air ambulance claims. This position reviews payer reimbursement determinations, identifies claims eligible for Open Negotiation and Independent Dispute Resolution (IDR), and manages cases through final resolution to maximize reimbursement and ensure regulatory compliance. The ideal candidate possesses strong analytical skills, knowledge of healthcare reimbursement processes, and the ability to manage multiple deadlines in a fast-paced environment. Essential Duties and Responsibilities: - Review out-of-network air ambulance claims to determine eligibility under the No Surprises Act. - Analyze payer reimbursement determinations and identify underpayment opportunities. - Initiate and manage Open Negotiation requests within federal regulatory timelines. - Prepare, submit, and track Independent Dispute Resolution (IDR) cases through the federal IDR portal. - Gather and organize supporting documentation, reimbursement data, and case narratives for dispute submissions. - Communicate directly with insurance carriers, third-party administrators, and other stakeholders regarding payment disputes and reimbursement negotiations. - Monitor all NSA and IDR deadlines to ensure timely filings and compliance. - Coordinate administrative and arbitrator fee payments associated with IDR cases. - Track IDR determinations and ensure payers comply with awarded reimbursement amounts. - Escalate unresolved payment issues and payer non-compliance when appropriate. - Maintain accurate records of negotiations, submissions, determinations, and collections. - Prepare reports related to NSA activity, reimbursement recoveries, payer trends, and dispute outcomes. - Monitor regulatory updates and payer policy changes affecting air ambulance reimbursement. - Collaborate with billing, accounts receivable, compliance, legal, and operational teams to resolve claim issues and improve reimbursement outcomes. Qualifications - High School Diploma or equivalent required; Associate degree preferred. - Minimum of 2 years of experience in healthcare claims processing, billing, accounts receivable, appeals, payer relations, or reimbursement recovery. - Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and timely filing limits. - Experience working with commercial insurance payers. - Familiarity with ICD-10, HCPCS, and general medical terminology. - Proficiency with various web platforms including billing software and payer portals. - Excellent computer skills including Microsoft Word, Excel, and Outlook. - Strong verbal and written communication skills. - Strong interpersonal, organizational, and time management skills. - Strong problem-solving, investigative, critical thinking, and analytical skills. - Ability to manage multiple priorities, meet strict deadlines, and work in a fast-paced environment with minimal supervision. - Prior customer service experience with the ability to collaborate across departments and teams. - Ability to independently manage all aspects of the role, including productivity goals and business practices in a remote environment. Preferred Experience - EMS, air ambulance, healthcare transportation, or medical billing experience. - Knowledge of the No Surprises Act (NSA) and Federal Independent Dispute Resolution (IDR) process. - Experience with payer appeals, arbitration, negotiations, reimbursement recovery, or dispute resolution. - Knowledge of healthcare reimbursement methodologies and payer contracting concepts. - Experience working with federal or state healthcare regulations. - Collections experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description We’re seeking a customer-centric Local Service Ads (LSA) Specialist to join our team. While familiarity with SEO is a plus, your core expertise should lie in managing Google Local Service Ads (LSAs) and analyzing performance. You’ll set up and optimize LSA campaigns, troubleshoot discrepancies between Google Business Profiles (GBP) and LSA data, and ensure clients meet Google’s requirements. Above all, you’ll build strong client relationships while driving measurable results. Impact You’ll Have - Optimize LSA Campaigns: Set up, manage, and refine Google Local Service Ads accounts across industries to improve ad rankings, budget efficiency, and lead quality. - Troubleshoot Verification Hurdles: Diagnose and resolve issues preventing clients from passing Google’s LSA verification (e.g., business documentation mismatches, background check delays, or insurance compliance gaps). Guide clients through corrective steps. - Campaign Performance Audits: Regularly assess LSA campaigns to identify trends (e.g., underperforming geographies, poor ad relevance). Collaborate with client-facing teams to recommend tweaks such as: - Adjusting bid strategies or budget allocation. - Refining service categories or keywords. - Updating business descriptions to align with GBP and client offerings. - Bridge GBP & LSA Gaps: Identify and resolve inconsistencies between Google Business Profiles and LSA content that hinder performance. - Client Compliance: Ensure clients meet Google’s eligibility criteria (e.g., business verification, licensing, insurance). Qualifications - Proven experience troubleshooting Google LSA verification failures and guiding clients to resolution. - Ability to analyze call recordings and lead quality to refine targeting and improve ROI. - Proficiency in translating campaign data into actionable client recommendations (e.g., budget shifts, keyword adjustments). - Strong grasp of local search dynamics and how GBP impacts LSA performance. - Proficiency in Google Ads, Analytics, and My Business. Soft Skills - Collaborative mindset to partner with client-facing teams on strategy improvements. - Critical eye for identifying mismatches between client services and lead quality. Benefits - Competitive Compensation: Salary tailored to experience. - Remote Flexibility: Remote Work (schedule: Mon–Fri, 8am–5pm CT). - Generous PTO: 15 days off + 8 holidays. - Startup Energy: A fast-paced, idea-driven culture where your work directly shapes our growth. - Meaningful Impact: See real businesses thrive because of your expertise.

Role Description The Senior Reporting Analyst leads the design, automation, and continuous improvement of operational reporting using Power BI, with a strong focus on Verint Operations Manager (OM) data. This role serves as a subject‑matter expert for operational metrics, reporting standards, and automation, partnering closely with Service Delivery and leadership to deliver insights that drive performance and process improvement. This role is ideal for an experienced analyst who can independently own reporting solutions, influence reporting strategy, and translate complex operational data into actionable insights. - Lead the design, development, and maintenance of enterprise‑level Power BI dashboards and reporting solutions for operational performance. - Serve as a subject‑matter expert for Verint OM reporting, operational metrics, and data interpretation. - Partner with operational leaders to define reporting requirements, success metrics, and standardized definitions. - Design and maintain scalable data models and optimized Power BI datasets. - Drive report automation and optimization, reducing manual effort and improving refresh performance and reliability. - Develop and optimize SQL queries and data workflows supporting reporting solutions. - Perform advanced data analysis to identify trends, risks, root causes, and process improvement opportunities. - Translate analytical findings into clear insights and recommendations for leadership. - Establish and maintain reporting standards, documentation, and data governance practices. - Mentor junior analysts and provide guidance on reporting best practices and tooling. - Manage and prioritize complex reporting requests while balancing short‑term needs and long‑term strategy. Qualifications - 5+ years of experience in reporting, analytics, or operational performance analysis. - Advanced experience building and managing Power BI solutions in a production environment. - Strong proficiency in SQL, including complex joins, aggregations, and performance optimization. - Strong experience with Power BI data modeling, Power Query, and DAX. - Proven experience automating and standardizing recurring operational reports. - Strong understanding of operational or workforce management metrics and time‑series data. - Ability to communicate complex insights clearly to both technical and non‑technical audiences. - Demonstrated ability to work independently and lead reporting initiatives end‑to‑end. Requirements - Fully remote position. - Opportunity to travel through your work up to 10% of the time. - The deadline to submit applications for this posting is June 29, 2026. - The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.