Olly Olly

Role Description We're looking for a Product Design Manager who wants to own something — the visual language, the product experience, the design culture, and the standard of craft that defines how Olly Olly shows up for clients and in the market. You'll lead a team of three, partner directly with our CPO and Head of Marketing, and have a real seat at the table in how this product grows. This is a player-coach role. You'll lead and you'll do. The best candidates will be energized by both. What You'll Own - The end-to-end design system and visual language across product and brand - In-app UX/UI for our core platform, used daily by thousands of SMB clients across the country - External-facing design including our website, digital collateral, and marketing assets - Day-to-day leadership of a three-person team: two product designers focused on the app, and one web and marketing-focused designer handling client-facing creative - Design quality, consistency, and velocity across all workstreams Product Design Responsibilities - Partner with our CPO to translate product strategy into thoughtful, well-executed design — not just at the feature level but at the experience level - Lead UX research and discovery: define user flows, identify friction, and advocate hard for the end user in every product conversation - Own and evolve a scalable design system that supports rapid development without sacrificing quality - Drive wireframing, prototyping, and iteration in close collaboration with engineering and product - Establish design QA standards so what ships matches what was designed - Use data, customer feedback, and usability insights to continuously raise the bar on the product experience - Contribute to roadmap conversations as the voice of design — not just executing on decisions, but helping shape them How You'll Collaborate - Shared ownership of brand direction with our Head of Marketing - Close partnership with our CPO on product priorities and roadmap alignment - Cross-functional work with sales, CS, and content as design needs arise Qualifications - 10+ years of design experience with at least 3 years in a leadership role - An exceptional eye — your taste is immediately evident in your portfolio, your feedback, and the standards you hold your team to - Strong portfolio spanning both product design (UX/UI, systems, user flows) and brand or marketing design - Deep experience leading UX research, usability testing, and translating insights into real product improvements - Proven ability to build and maintain design systems that scale with a growing product - A track record of shipping polished, user-centered experiences — not just beautiful mockups, but thoughtful flows that actually work in the real world - Experience leading and mentoring small, high-output teams - Fluency in Figma and modern design tooling - A clear point of view and the confidence to defend it — someone who can advocate for design as a strategic function, not just a delivery layer - Comfortable in a fast-moving, growth-stage environment where priorities shift and speed matters Nice to Have - Experience designing for SMB audiences - Background in SaaS or digital marketing platforms - Familiarity with agency or marketing-facing web design contexts - Exposure to motion design, interaction design, or mobile-first experience Benefits - We're at $25M ARR, growing, and helping thousands of home service businesses across the country get found, get calls, and grow their livelihoods. - Design is not an afterthought here. It's central to how we deliver value and how we compete. - If you want to build something, set the standard, and do work that actually matters to the people using it — we'd like to talk.

Role Description The Product Manager will be responsible for translating product strategy and customer needs into clear, actionable work for engineering teams. This person will own backlog quality, ensure requirements are well defined, support cross-functional alignment, and help drive products from ideation through launch and iteration. This is a highly collaborative role for someone who is strong in execution, detail orientation, and stakeholder management. The right candidate knows how to balance speed with rigor, can work effectively across technical and non-technical teams, and is energized by improving processes while shipping meaningful product outcomes. What You’ll Do - Backlog Ownership and Delivery - Own and maintain a healthy, prioritized product backlog aligned to company priorities - Break down initiatives into epics, stories, acceptance criteria, and implementation-ready requirements - Partner closely with engineering to ensure work is clearly scoped, refined, and sequenced - Ensure the team is working on the highest-impact opportunities with minimal ambiguity - Support sprint planning, backlog refinement, and delivery follow-through - Product Development Execution - Translate product direction into actionable requirements and user stories - Ensure work moves through a clear product development lifecycle from discovery to launch - Identify dependencies, risks, edge cases, and operational considerations early - Partner with design to ensure workflows and requirements are grounded in real user needs - Help drive launch readiness, user acceptance testing, and post-launch learning - Cross-Functional Collaboration - Work closely with Product, Engineering, Design, Customer Success, Operations, and other internal stakeholders - Gather input from stakeholders and customers to shape requirements and priorities - Facilitate alignment when tradeoffs are needed across scope, timing, and quality - Act as a connective tissue between strategy and execution across teams - Quality and Process Improvement - Raise the bar on requirement quality, acceptance criteria, and release readiness - Help create more discipline around prioritization, backlog health, documentation, and execution - Support consistent processes for intake, triage, refinement, and launch planning - Identify opportunities to improve how teams collaborate and deliver product outcomes What Success Looks Like - Engineering teams have clear, well-defined work and fewer blockers caused by ambiguity - Backlogs are healthy, prioritized, and aligned to business goals - Stakeholders are informed, aligned, and engaged at the right points in the process - Releases are better planned, better tested, and more predictable - Product initiatives move faster with improved quality and less rework - Customers receive solutions that are practical, valuable, and measurable Qualifications - 3+ years of experience in a Product Owner, Product Manager, Business Analyst, or similar product delivery role - Experience working closely with software engineering teams in agile environments - Strong ability to write user stories, acceptance criteria, process flows, and functional requirements - Demonstrated skill in backlog management, prioritization, and cross-functional coordination - Strong communication and organizational skills with high attention to detail - Ability to operate in ambiguity and bring structure to fast-moving environments - Comfortable balancing strategic context with hands-on execution Preferred - Experience in SaaS, vertical software, SMB technology, marketplaces, or workflow tools - Experience supporting products that blend software and operational/service components - Familiarity with tools such as Jira, Confluence, Figma, and analytics platforms - Experience working on customer-facing workflows such as lead management, communications, onboarding, or growth operations - Exposure to AI-enabled products, automation, or internal operational tooling - Deep customer empathy paired with strong product and design instincts - Genuine enthusiasm for AI, demonstrated through hands-on experimentation, building, prototyping, or independent projects, along with an active effort to stay current on emerging tools and research - Strong grasp of foundational LLM concepts and systems, including prompting, fine-tuning, embeddings, retrieval, and evaluation, with the product judgment to turn them into dependable user experiences - Proficiency with modern prototyping and builder tools such as Cursor, Bolt, and Claude Code, along with ease in collaborative environments like Figma and Git - Strong command of data, experimentation, and decision-making, including the ability to recognize when data alone will not provide the answer - Ability to bridge technical and non-technical perspectives, translating complex systems into clear, compelling narratives - Exceptional written and verbal communication skills, with strong storytelling ability Who You Are - Highly organized and execution-oriented - Clear thinker who can simplify complexity - Strong collaborator who builds trust across functions - Comfortable being hands-on and detail-oriented without losing sight of business value - Pragmatic, proactive, and solutions-focused - Motivated by building products that solve real customer problems Why Join Olly Olly This is an opportunity to help shape how product execution happens at a company that is evolving quickly and investing in better systems, stronger product discipline, and meaningful customer outcomes. You will have the chance to work across impactful initiatives, influence how teams operate, and help build products that directly support the growth of small businesses.

Role Description We are seeking a motivated Digital Marketing Intern (PPC & Paid Media) to join our dynamic team. This role involves supporting a range of activities including: - Google Retargeting campaign creations - Conducting PPC research - Generating monthly reports for PPC and LSA campaigns - Performing quality assurance for PPC landing pages - Managing the ticket queue - Contributing to process improvements within the team Qualifications - Currently pursuing a degree in Marketing, Business, Communications, or a related field - Strong interest in digital marketing, particularly in PPC and retargeting campaigns - Excellent analytical skills and attention to detail - Ability to handle multiple tasks simultaneously and meet tight deadlines - Proficient in Microsoft Office, with a strong emphasis on Excel - Basic understanding of Google Ads, analytics platforms, and other digital marketing tools is a plus Requirements - Assist in creating and monitoring Google Retargeting campaigns based on specifications from senior team members - Help optimize existing retargeting strategies to improve campaign performance - Conduct PPC research tasks as assigned, gathering data and insights to support campaign planning and decision-making - Generate monthly reports for PPC and LSA campaigns, collecting data and preparing initial drafts for review - Perform quality assurance checks on PPC campaign landing pages to ensure they meet design and functionality standards - Collaborate with team members to identify inefficiencies in current processes - Assist in managing the ticket queue to ensure tasks are completed timely and accurately Benefits - Work From Home - Schedule: Monday through Friday on a part-time basis; 8AM EST to 12PM EST (4 hours/day), flexible depending on your school schedule - An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth - This unpaid internship is designed to provide hands-on, real-world experience in digital marketing within a professional environment - Interns who excel may be considered for extended internships or future entry-level positions, based on performance and business needs

• Assist in creating and monitoring Google Retargeting campaigns based on specifications from senior team members. • Help optimize existing retargeting strategies to improve campaign performance. • Conduct PPC research tasks as assigned, gathering data and insights to support campaign planning and decision-making. • Generate monthly reports for PPC and LSA campaigns, collecting data and preparing initial drafts for review. • Perform quality assurance checks on PPC campaign landing pages to ensure they meet design and functionality standards. • Collaborate with team members to identify inefficiencies in current processes. • Assist in managing the ticket queue to ensure tasks are completed timely and accurately.

👋 About Olly Olly Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle. The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best. 🌎 Our Vision We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly. Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success. 🫵 Why We Need You As a Client Onboarding Specialist, you’ll be the first point of contact for newly onboarded clients at Olly Olly. You’ll manage website building projects for small business clients, collaborating with a close-knit team of creatives, strategists, and tech specialists. Success in this role means laying a strong foundation for the client’s entire journey with us. It’s all about setting them up for long-term success! 🚀 The Impact You’ll Have Onboarding Management: - Coordinate multiple website building projects for clients. - Conduct intake calls to understand branding, marketing goals, and unique value propositions. - Maintain detailed project documentation in internal systems (notes, status reports, feedback, and approvals). - Assign tasks across departments (SEO, Copywriting, Graphic Design, Development). - Review websites independently and with clients before launching. - Ensure smooth transitions by scheduling go-lives and introducing clients to Account Managers. - Drive innovation and service development with cross-functional teams. Client Relations: - Maintain regular client communication via phone and email to ensure timely delivery and manage expectations. - Provide best-in-class customer service and gather feedback to improve client experience and satisfaction. ✅ What We Really Need From You - 3+ years in a customer success, client onboarding or similar B2B role - Familiarity with digital marketing products and services - Ability to build and nurture collaborative partnerships with clients and internal teams - Strong organizational skills with the ability to handle competing priorities ➕ What Would Be Big Pluses - Bachelor’s Degree or equivalent combination of education, training, and experience. - Experience with Google Suite (Gmail, Calendar, Sheets, Meet, etc.) 🌟 What You’ll Love About Working at Olly Olly - Base salary + monthly bonus based on performance - Remote position — applicants must reside in North Carolina. - Candidates located within driving distance of our office who are open to occasional in-person collaboration are strongly preferred. - Schedule: Monday-Friday, 8AM-5PM EST - Medical, Dental, and Vision insurance - 401(k) Retirement Plan - Growth-oriented culture: Join an inclusive, international and innovative team where your contributions make a tangible difference. 💡 Why Choose Us? Join us during this pivotal transition as we transform from an agency to a human-centric SaaS provider. Your ideas, strategies and solutions will directly impact the success of small businesses. And our own growth! Let’s shape the future of small business growth together! Apply now to join a team that’s as committed as they are supportive of each other. 🌈 Diversity and Inclusion at Olly Olly At Olly Olly, we celebrate differences in background, culture, abilities and perspectives because diversity drives innovation and creativity. Your voice matters here, it really does! And your unique perspective will help us shape the future of small business growth.

• Lead, manage, and develop a team of 6-10 SEO Strategists across multiple time zones • Conduct regular 1:1s focused on strategic problem-solving coaching —helping strategists level up their diagnostic skills and business thinking • Review complex strategies before client delivery, serving as the "does this logic hold up?" quality gate • Identify knowledge gaps and create learning programs that deepen team expertise (technical SEO, competitive intelligence, vertical-specific strategies) • Own the quality of strategy output across Strategic/Elite accounts—ensuring recommendations are sound, achievable, and ROI-positive • Serve as escalation point for the hardest SEO problems: algorithm volatility, technical mysteries, competitive impasses • Monitor portfolio performance metrics (rankings, traffic, conversions) and identify patterns that inform team approach

• Build responsive, performant, and accessible WordPress websites using Gutenberg, ACF, and custom code • Translate Figma designs into pixel-perfect, production-ready implementations • Develop and maintain custom themes and plugins • Establish and uphold development standards, QA processes, and deployment workflows • Collaborate closely with design, engineering, UX/UI, RevOps, and marketing teams, including support for tracking, analytics, and campaign execution • Optimize sites for performance, SEO, accessibility, and security • Conduct code reviews and provide clear, constructive technical feedback • Troubleshoot complex technical issues and serve as an escalation point when needed • Contribute to project planning, timelines, and on-time delivery of web and campaign assets