Role Description We are seeking a highly skilled Senior Salesforce Engineer who will serve as a technical leader and strategic contributor across our Salesforce ecosystem. This role requires deep mastery of Lightning Web Components (LWC/Aura), APEX, integration architecture, and advanced programmatic development across Salesforce Service Cloud and Field Service Lightning (FSL). The ideal candidate brings proven experience designing scalable enterprise solutions, guiding technical direction, and delivering complex multi-cloud implementations that span Service and Field operations. Expertise in Agentforce / AI‑agent frameworks is strongly preferred. Key Responsibilities - Technical Leadership & Architecture - Own end‑to‑end technical design for major Salesforce initiatives, ensuring scalable, secure, and high‑performance solutions across Service Cloud, FSL, and integrated systems. - Define engineering standards, patterns, and best practices for LWC, APEX, integrations, and DevOps. - Partner with architects to shape multi‑cloud architecture, data models, and integration strategies. - Advanced Development & Platform Engineering - Design, build, and optimize complex Salesforce components using LWC, Aura, APEX classes/triggers, asynchronous processing, and platform events. - Lead development of Agentforce (service/field AI agents), embedding intelligent automation into agent and field workflows. - Architect and implement advanced Service Cloud capabilities including omni‑channel routing, case automation, and custom agent experiences. - Oversee Field Service Lightning (FSL) implementations including scheduling logic, dispatcher console customization, mobile app extensibility, and emergency roadside workflows. - Integration & Data Engineering - Architect and implement integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and middleware (e.g., MuleSoft). - Ensure data consistency and orchestration across Service Cloud, FSL, and external platforms. - Establish patterns for error handling, monitoring, and high‑volume data processing. - Delivery Ownership & Governance - Lead technical delivery for cross‑functional projects, ensuring quality, timelines, and alignment with business objectives. - Build and maintain scalable release pipelines using Gearset, ensuring smooth integration with Git workflows, automated testing, and quality checks. - Enforce governance standards including security/sharing model, code quality, performance optimization, and compliance with Salesforce limits. - Mentorship & Cross‑Functional Collaboration - Mentor and coach junior and mid‑level developers, fostering a culture of technical excellence. - Translate complex technical concepts into clear guidance for business stakeholders. - Proactively identify platform improvements, emerging capabilities, and opportunities for innovation. Qualifications - Bachelor’s degree in Computer Science, Engineering, or related field. - 8+ years of hands‑on Salesforce development experience in enterprise environments. - Demonstrated leadership in large‑scale, multi‑cloud Salesforce implementations. - Deep expertise in: - Lightning Web Components (LWC) and/or Aura. - APEX (classes, triggers, batch/queueable jobs, asynchronous patterns). - Service Cloud configuration and customization. - Field Service Lightning (service territories, scheduling, dispatcher console, mobile app customization). - Integration frameworks: REST/SOAP APIs, Platform Events, CDC. - Salesforce DevOps using Gearset, Git‑based workflows, and automated CI/CD pipelines. - Strong command of Salesforce security/sharing model, data modeling, SOQL/SOSL, and performance optimization. - Proven ability to lead technical delivery, influence architecture, and drive engineering standards. Preferred Qualifications - Salesforce certifications such as Platform Developer I & II, Service Cloud Consultant, FSL Consultant, Agentforce/Einstein certifications. - Experience designing and deploying Agentforce or AI‑driven digital agent solutions. - Background in insurance, field service, or roadside assistance domains. - Familiarity with middleware platforms (MuleSoft, Boomi) and third‑party integrations (telemetry, dispatch, repair networks). - Demonstrated leadership in setting technical direction, mentoring teams, and elevating engineering practices. Skills & Attributes - Exceptional problem‑solving, debugging, and performance‑tuning skills in complex Salesforce environments. - Strong communication skills with the ability to influence technical and non‑technical stakeholders. - Strategic thinker with a hands‑on, delivery‑focused mindset. - Commitment to continuous learning, especially in emerging areas such as AI agents, automation, and large‑scale orchestration. Benefits - Health coverage for medical, dental, vision. - 401(K) saving plans with company match AND Pension. - Tuition assistance. - Floating holidays and PTO for community volunteer programs. - Paid parental leave. - Wellness programs. - Employee discounts (membership, insurance, travel, entertainment, services and more!). Company Description Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.