• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues. • Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies. • Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments. • Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy. • Support Hyper-V and VMware virtualization platforms. • Troubleshoot network performance, connectivity, server, and infrastructure issues. • Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement. • Execute maintenance activities and infrastructure upgrades with minimal operational impact. • Maintain technical documentation, procedures, and system configurations. • Coordinate with remote engineering teams and client stakeholders. • Serve as the lead onsite technical representative for Connection.

• Carrying out commissioning and maintenance of our heat pump systems at end customers and plant operators • Providing service-oriented advice to our customers and heating company clients by phone and on site to ensure customer satisfaction • Supporting your colleagues in the technical field service within the extended radius of your service area • Participating in on-call duty with the aim of helping our customers as quickly as possible

• Directly manage all aspects of customer service and care with our clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts/tools • Stay abreast of changes in technical and functional elements of GLORY equipment • Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customer apprised of progress during maintenance or a down system situation • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance • Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

• deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S. • own a territory anchored in California's Inland Empire — our Southern California cluster (Ontario, Perris, Fullerton) • regular travel to Northern California (Stockton, Belmont) and surge, deployment, and NPI support nationwide as the fleet scales • keep the fleet happy and the customers happier • document every failure and root-cause to feed into the next generation of our product • Level II: independently own preventative maintenance, troubleshooting, and repairs across your territory • Level III: serve as the regional escalation point for the West Coast — the call the rest of the field makes when they're stuck