• Directly manage all aspects of customer service and care with our clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts/tools • Stay abreast of changes in technical and functional elements of GLORY equipment • Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customer apprised of progress during maintenance or a down system situation • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance • Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

• deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S. • own a territory anchored in California's Inland Empire — our Southern California cluster (Ontario, Perris, Fullerton) • regular travel to Northern California (Stockton, Belmont) and surge, deployment, and NPI support nationwide as the fleet scales • keep the fleet happy and the customers happier • document every failure and root-cause to feed into the next generation of our product • Level II: independently own preventative maintenance, troubleshooting, and repairs across your territory • Level III: serve as the regional escalation point for the West Coast — the call the rest of the field makes when they're stuck

• Perform quality installation and service on all vehicle-wash equipment and accessories • Troubleshoot electrical, electronic, and mechanical issues • Provide personalized customer service • Develop and maintain rapport with customers • Make beneficial recommendations regarding technical maintenance • Enter information into the company computer system per training requirements • Daily travel in the service area

• Provide guidance and assistance to the work group to meet assigned objectives • Perform installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment • Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment • Lead outages with other field engineers, technicians, and contractors • Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets • Plan, prepare, and/or instruct both internal and external training programs as required