Connection

• Works directly with Account Managers and Sales Managers to identify sales opportunities in the practice area through book of business reviews • Develops focus accounts in practice area (eg. active accounts but under-penetrated or inactive/declining accounts) • Partners with sales and engages in customer calls to help identify, develop and close where applicable • Collaborates with vendor or partners inside and/or field team to jointly target specific accounts • Engages on and reviews deal registrations and manages open pipeline for additional opportunity to help close • Drives vendor or partner promotions and programs with the sales teams • Collaborates on business development and communicates with the sales teams • Strategizes with sales management on tactics for success related to growing the related business segment and practice area • Frequently dialogues with Account Managers and the sales management team on plan progress and strategies on tactics for success • Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional development • Attends applicable industry and manufacturer training • Achieves vendor certifications through online or onsite training • Assists in the creation and presentation of technical training to our selling organizations • Coaches Account Managers on practice area technologies • Performs all other duties or special projects as assigned

• Provide remote technical support to end users for hardware, software, and connectivity issues. • Troubleshoot and resolve Microsoft 365 (Office 365) issues. • Administer basic user account management within Active Directory. • Support Wi-Fi connectivity, printer troubleshooting, and general desktop support. • Diagnose and resolve common PC and peripheral issues. • Deliver timely, professional, and customer-focused support while maintaining clear communication with users. • Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams. • Document support activities and follow established support processes.

Role Description We are seeking a strategic and results-driven Director of Proposals to lead and elevate our enterprise-wide proposal function. In this high-impact leadership role, you will oversee the development of compelling, compliant, and competitive responses to RFPs, bids, and other strategic pursuits across our Sales organization. You will serve as the central leader guiding proposal strategy, driving cross-functional collaboration, and standardizing processes that improve efficiency, quality, and win rates. This role offers the opportunity to shape how we position our solutions, tell our story, and win business. - Lead enterprise-wide responses to RFPs, RFIs, and large, complex bid opportunities - Drive a consistent, scalable proposal development process across business units - Own high-priority pursuits, ensuring submissions are accurate, compelling, and on time - Partner with Sales, Solution Architects, and subject matter experts to develop winning strategies and narratives - Establish and lead a Deal Desk to evaluate and shape high-value opportunities - Build and maintain a centralized proposal knowledge base to improve efficiency and consistency - Implement governance, compliance standards, and post-deal review processes to drive continuous improvement - Lead proposal kickoff meetings, coordinate deliverables, and manage timelines and resources - Track win/loss metrics, analyze performance, and identify areas for improvement - Develop and mentor a high-performing proposal team, fostering a culture of collaboration, accountability, and excellence Qualifications - Proven experience managing private business and state and federal contract proposals with the demonstrated capability to take ownership and initiative over the entire proposal development life cycle, including managing proposal resources, teams of internal personnel from across the company, and subcontractors to deliver compliant, winning-quality, professionally designed proposal documents. - Experience leading full lifecycle proposal development processes, including but not limited to: pre-RFP solution development; proposal outlines; schedule; writing assignments; past performance; deal reviews; and proposal submission. - Experience working closely with growth leads and technical staff including division sales leaders, subject matter experts, external consultants, and other writing support to develop understanding of, create and persuasively articulate a winning solution. - Negotiation skills with ability to secure favorable contracts. - Process improvement inclinations and/or experience. - Proven ability to lead teams, not just manage processes and schedules. - Proven ability to manage teams with many writers and subcontractors. - Experience working with Solution Architects to assist in development of technical solutions for proposals. - Experience managing oral presentations, technical demonstrations, and/or video proposals. - Experience working with and developing standardized sets of proposal development tools, templates, and processes. - Excellent written and verbal communications skills with people at all levels of the company, internal personnel, and subcontractors. - Excellent interpersonal skills with ability to build collaborative relationships. - Detail oriented with meticulous attention to detail with ability to proofread for accuracy. - Strong problem-solving and decision-making capabilities. - Flexible with ability to handle and prioritize multiple proposals. - Self-motivated with ability to work independently with minimal supervision and in large teams ranging from Account Managers to senior level management. - Strong organization skills and commitment to high-quality of work. - Strong interpersonal and presentation skills for interacting with team members and clients. - Working knowledge of Microsoft Office Suite and Salesforce. Requirements - Min: USD $138,000.00/Yr. - Max: USD $179,670.00/Yr. Benefits - Supportive teammates and a rewarding career - Progressive and competitive compensation, 401k plans, and medical insurance - Free therapy visits, mental health coaching and tools, and meditation resources - Generous paid time off package including vacation, sick time, Wellness and Volunteer Time Off days

Role Description We are currently looking for a Client Engagement Manager who will be responsible for building and maintaining strong client relationships while ensuring the successful delivery and adoption of products and services. This role serves as the primary point of contact for clients, aligning business objectives with service execution to drive customer satisfaction, retention, and growth. Leveraging the LAER model (Land, Adopt, Expand, Renew), the Client Engagement Manager focuses on the full client lifecycle—ensuring successful onboarding, driving solution adoption, identifying opportunities for expansion, and securing long-term renewals. By proactively managing account health and engagement, the Manager helps maximize value realization for both the client and the organization. The Client Engagement Manager integrates into the client’s environment, developing an understanding of their business, operational processes, and technical landscape. This knowledge enables them to provide strategic guidance, anticipate needs, and deliver tailored solutions that drive measurable success. The Manager collaborates cross-functionally with sales, operations, and technical teams to ensure seamless service delivery, manage expectations, and resolve challenges. Responsibilities - Client Relationship Management - Serves as the primary point of contact for assigned clients - Builds and maintains strong, long-term relationships with key stakeholders - Acts as a trusted advisor aligned to the client’s business goals - Service Delivery Oversight - Ensures services are delivered in alignment with contractual obligations and SLAs - Monitors performance metrics and address gaps proactively - Coordinates with internal teams to ensure consistent, high-quality delivery - Growth & Retention Strategy - Identifies upsell and cross-sell opportunities aligned to client needs - Supports account growth initiatives and contribute to revenue targets - Drives client satisfaction and retention through proactive engagement - Managerial - Leads and manages a team of 1–10+ on-site Infrastructure Technicians and/or Engineers, ensuring high performance and service delivery standards per each SOW/Client engagement. - Owns the full employee lifecycle, including hiring, performance management, coaching, and, when necessary, disciplinary action and terminations. - Provides ongoing mentoring, training, and professional development to build technical capability and leadership bench strength. - Oversees scheduling and resource planning to ensure optimal coverage and efficiency across client environments. - Drives a culture of accountability, continuous improvement, and employee engagement within the team. - Cross-Functional Collaboration - Partners with sales, technical, and operations teams to align on client strategy - Ensures seamless communication and execution across all stakeholders - Issue & Escalation Management - Acts as the point of escalation for client concerns - Drives timely resolution of issues through coordination with internal teams - Maintains client confidence during challenging situations Qualifications - 10+ years of similar type experience - Client Relationship Management: Ability to build trust, influence stakeholders, and maintain executive-level relationships - Strategic Communication: Strong verbal and written communication skills, including executive presentations and business reviews (MBRs/QBRs) - Consultative Selling: Skilled in identifying client needs and aligning solutions to drive adoption, expansion, and renewal (LAER model) - Project & Program Management: Ability to manage multiple accounts, priorities, and deliverables in a fast-paced environment - Problem Solving & Critical Thinking: Quickly assess issues, identify root causes, and implement effective solutions - Negotiation & Conflict Resolution: Handle escalations, manage expectations, and drive mutually beneficial outcomes - Lead Through Challenges: Maintain composure and direction during escalations or high-pressure situations Benefits - Progressive and competitive compensation - 401k plans - Medical insurance - Free therapy visits - Mental health coaching and tools - Meditation resources - Generous paid time off package including vacation, care time, Wellness and Volunteer Time Off days

• Develops and executes a sales plan to meet sales goals and activities within the assigned territory. • Focuses on developing business relationships with assigned customer accounts, manufacturers, and contract counterparts. • Develops sales and account management strategies that will deliver sales growth within a defined territory. • Develops strong relationships with inside account managers by regular collaboration to strategize around existing accounts and engage them on new business opportunities. • Collaborates with internal teams, such as marketing and product development to ensure the company's offerings meet the needs of the clients within the territory. • Maintains and builds relationships with existing customers and prospects through presentations promoting Connection’s National Solution Provider (NSP) capabilities and value proposition as a complete solutions and services provider. • Develops proposals and presentations for customer meetings and executes on those scheduled meetings uncovering new opportunities while fostering long term relationships. • Strong ability to utilize MS Office suite to create customized documents and presentations for customers. • Helps with Bid responses and attends trade shows. • Conducts market research to identify new potential clients and opportunities for growth within the territory. • Works closely with business partners (i.e. manufacturer field reps) to help penetrate accounts and win business. • Holds face to face meetings and/or regular calls with vendor/manufacturer reps for strategic account planning. • Emphasis on meeting with our top tier vendors. • Negotiates contracts and closes deals with clients within the territory. • Completes daily, weekly, monthly & quarterly administrative functions including travel logistics and timely submission of expenses. • Prepares quarterly and/or regular business reviews & customized customer presentations. • Attends bi-monthly mandatory team & vendor calls.

• Serve as the Tier 3 escalation point for complex desktop and endpoint support issues. • Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues. • Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer. • Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID. • Manage endpoint provisioning, configuration, deployment, and lifecycle management. • Assist with endpoint security, device compliance, software deployments, and policy management. • Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues. • Document technical solutions, standard operating procedures, and best practices.

• Leads overnight operations in a fast-paced, high-volume environment • Responsible for real-time oversight, decision-making, and coordination of concurrent operational activities • Serves as the primary escalation and command point during overnight execution • Manages and optimizes resources by monitoring performance and providing feedback • Ensures execution stays aligned to defined schedules and service expectations • Resolves complex issues involving internal teams, partners, and field resources • Makes timely decisions that balance schedule, quality, and risk • Conducts shift-level quality checks and ensures clean handoffs

• Coordinate multiple technology deployment projects utilizing established project management methodologies. • Schedule, communicate, and follow up with field technicians, service partners, and customers to ensure project milestones are achieved. • Monitor live deployment activities, technician check-ins, and project progress while providing real-time issue resolution and escalation support. • Coordinate project communications through Microsoft Teams, Zoom, email, phone, and internal ticketing systems. • Assist with technician readiness by confirming scheduled resources, validating deployment requirements, and verifying site preparedness prior to project execution. • Track project deliverables, collect required documentation, and ensure customer acceptance requirements are completed. • Capture project notes, maintain installation status updates, and document issues throughout deployment activities. • Monitor multiple project workstreams simultaneously while ensuring technicians and service partners receive timely assistance. • Review Statements of Work (SOWs) for completeness, signature execution, and project setup within internal systems. • Obtain partner invoices and assist with billing reconciliation and project financial documentation. • Prepare project status reports, meeting minutes, and other project management artifacts. • Maintain Standard Operating Procedures (SOPs) and assist with continuous process improvement initiatives. • Support Project Managers with scheduling, reporting, portfolio tracking, and administrative project functions. • Ensure compliance with organizational policies, service delivery standards, billing requirements, and documentation procedures.

• Drives demand and pipeline for cloud infrastructure and software solutions through application centric customer and sales engagement. • Analyzes business systems infrastructure utilizing computing platform applications. • Clarifies clients' mission critical application needs and partner with appropriate Independent Software Vendors (ISVs). • Defines and articulates a hybrid cloud journey for clients and sellers. • Designs solutions. • Develops customer proposals. • Delivers well-prepared business solutions proposals that connect the solution to business outcomes. • Differentiates partner solutions from competitor's solutions. • Collaborates and employs thought leadership around data center solutions with internal, partner cross-functional teams and senior level management CXO levels.

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues. • Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies. • Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments. • Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy. • Support Hyper-V and VMware virtualization platforms. • Troubleshoot network performance, connectivity, server, and infrastructure issues. • Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement. • Execute maintenance activities and infrastructure upgrades with minimal operational impact. • Maintain technical documentation, procedures, and system configurations. • Coordinate with remote engineering teams and client stakeholders. • Serve as the lead onsite technical representative for Connection.