• Drive retention and growth of Janitorial and Sanitation (Jan/San) and Breakroom categories including cleaning chemicals and supplies, janitorial paper and dispensers, hand soaps and sanitizers, safety supplies, breakroom products, and total coffee programs. • Expand share of wallet across multi-location CRE portfolios, identifying opportunities across buildings, regions, and property types (office, industrial, mixed-use). • Engage multiple stakeholders (property managers, facilities managers, regional directors, procurement, and asset managers) to uncover needs. • Ask meaningful questions and apply critical thinking to align solutions with customer expectations. • Monitor adherence to contracts, pricing structures, and program guidelines. • Utilize CRM and enablement tools to manage pipeline and customer engagement. • Leverage data insights to identify underpenetrated properties, whitespace opportunities, and consumption trends. • Personalize outreach based on account structure, property type, and usage patterns. • Partner with internal teams including cross-functional sales, category experts, pricing, and field resources to deliver solutions aligned to portfolio-level and site-level needs. • Collaborate with pricing partners to develop competitive proposals. • Support the delivery of customized, insight-driven presentations to decision makers and end users. • Work in connection with Account team to craft solutions and build strong customer experiences. • Support account team in navigating complex sales environments with multiple stakeholders and longer decision cycles. • Adapt strategies across portfolio-level opportunities and individual site needs while maintaining accountability for results.

• Own the architecture, design, delivery, and evolution of the TaxAct mobile application across iOS and Android. • Lead mobile capabilities including authentication, biometrics, secure storage, notifications, deep linking, device integrations, performance, and app store operations. • Define the appropriate balance between native mobile and web-based experiences. • Drive platform quality, reliability, security, and maintainability. • Evaluate emerging technologies and modernize the mobile platform where appropriate. • Act as the technical lead for mobile initiatives across engineering, product, design, security, and platform teams. • Operate independently to identify opportunities, define solutions, and drive execution. • Build prototypes, evaluate technologies, and solve complex technical problems. • Advise stakeholders on mobile architecture, platform capabilities, user experience, release strategy, and operational excellence.

• Research, design, implement, and manage software programs as well as testing and evaluating new programs. • Resolve problems with software and respond to suggestions for improvements and enhancements. • Write and implement efficient code. • Develop quality assurance procedures and deploy software tools, processes and metrics. • Participate in development of software user manuals. • Instructs, assigns, directs, and checks the work of other software developers on the development team. • Consult with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements.

Role Description The Contractor shall manage technical activities required to schedule, design, develop, integrate, test, and field applications and cloud computing resources to meet the USCG TDL Owner’s goals with CGOWL. These activities include: - Manage the CG-OWL Enterprise Architecture in conjunction with CG-671/FORCECOM and in accordance with the USCG EA instructions. - Update and maintain CG-OWL Department of Defense Architectural Framework (DoDAF) documentation. - Conduct analysis of needs and requirements for each product lifecycle phase, including needs of relevant stakeholders, the operational environment, and factors that reflect overall customer and end-user expectations and satisfaction, such as safety, security, and affordability. - Implement Agile development strategies and processes for CG-OWL sustainment and development to include creating Epics and Feature Backlogs. USCG will be active participants in Sprint Planning and Sprint Reviews for Stakeholder Reviews. - Review the DLSA Integration & Configuration Board (ICB) governance and processes and submit changes to support CG-OWL. - Operate within approved DLSA ICB processes to include submitting applicable change requests to the DLSA ICB within the required timelines, attending meetings, reporting results of all authorized service interruptions. - Create test process for the Contractor and USCG to ensure compliance and proper implementation of requirements. - Create operational readiness test cases to demonstrate the CG-OWL ability to meet operational requirements. - Conduct and submit results of User Acceptance and Operational Testing. - Conduct operational readiness tests and submit testing results to the USCG TDL Owner for Independent Verification and Validation (IVV). - Provide documentation artifacts, including change configuration tracking. - The Contractor shall work with relevant stakeholders to prioritize business requirements and other project dependencies. Qualifications - Bachelor's degree - Possess IAT Level II certification - At least 10 years' relevant experience Requirements - Active Secret clearance Benefits - Medical, Dental & Vision Coverage - Wellness Program - 401(k) Matching - Disability (Short Term & Long Term) - Employee Assistance Program - Life Insurance - Education & Training - Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)