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Account Manager
Location
Massachusetts
Posted
18 hours ago
Salary
$80K - $86K / year
Seniority
Senior
Job Description
Account Manager
EEOC
• Manage assigned house accounts and serve as primary internal contact for customer inquiries • Participate in customer meetings and provide status updates as required • Maintain and monitor customer supplier portals • Support customer payment follow-ups and issue resolution • Review customer purchase orders (POs) for terms and conditions compliance • Enter and manage orders in ERP system (Syspro) • Coordinate ship dates with Operations and communicate confirmations to customers • Process cash-in-advance and credit card orders, including issuing pro-forma invoices • Initiate customer concurrence requests related to product or supplier changes • Process engineering-related orders and submit supporting documentation • Manage customer expedite requests including ship date changes, quantity adjustments, and order cancellations • Initiate customer complaints and manage RMA process end-to-end • Receive and process customer RFQs • Provide customers with required documentation such as shipping documents, SDS, and UN/DOT certifications • Generate and distribute weekly open order reports
Job Requirements
- Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
- Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
- Experience working with ERP systems (Syspro preferred).
- Strong Microsoft Office proficiency, particularly Excel.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to prioritize multiple projects while meeting deadlines.
- Demonstrated problem-solving and customer relationship management skills.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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