EEOC

• Review construction loan documents, budgets, contracts, plans/specs, and timelines to confirm alignment with credit approval, SBA Terms and Conditions, and closing terms. • Conduct plan and project review and GC qualification review. • Establish and maintain construction draw schedules, including reviewing, preparing, tracking reconciling and funding all SBA loans that have a multiple-disbursement component. • Review flood determinations, building permits and other documentation. • Coordinate and review third party inspections, appraisals, lien waivers, and title updates. • Monitor construction progress to ensure work is completed in accordance with approved plans and specifications. • Collect all necessary documentation related to each disbursement including pay applications, lien waivers, invoices, proof of payment and other documentation required by SBA SOP or Fulton Bank. • Identify construction risks, variances, cost overruns, or delays and escalate concerns to SBA Credit, Relationship Management, and Risk as appropriate. • Process and fund multiple disbursements in compliance with SBA SOP, loan conditions, and bank policy. • Review and validate draw requests, including contractor invoices, borrower certifications, lien waivers, inspection reports, searches as required by the state or prior to loan disbursement. • Ensure proper application of borrower equity prior to loan disbursement. • Reconcile disbursement activity against approved budgets and loan systems. • Ensure all disbursement activity complies with current SBA SOP requirements and servicing guidance. • Maintain complete, accurate, and audit ready construction and disbursement files. • Support SBA loan servicing, reviews, internal audits, and external examinations. • Collaborate with SBA servicing teams to facilitate smooth post construction loan transitions. • Serve as a point of contact for borrowers, contractors, inspectors, title companies, Relationship Managers, and internal operations teams. • Provide clear communication regarding draw requirements, funding status, and outstanding conditions. • Partner with SBA Sales, Credit, Closing, and Servicing teams to provide guidance, solutions, and resolve issues efficiently.

• Serve as the primary point of contact for ATM hardware issues impacting financial centers. • Provide professional, responsive customer support through phone and email interactions, demonstrating strong communication and service skills. • Proactively follow up on open service requests to ensure timely resolution and user satisfaction. • Coordinate, place, and track ATM hardware service calls with external vendors, maintaining accountability through issue resolution. • Act as a key liaison for ATM vendor relationships by providing status updates, monitoring progress, and communicating effectively with all stakeholders until full-service restoration is achieved. • Maintain accurate inventory control and asset management for financial center hardware by tracking deployments, relocations, and available spare equipment. • Ensure records are current and reliable to support operational needs. • Coordinate and manage the installation and removal of financial center hardware for new locations, renovations, and financial center closures, ensuring compliance with established procedures and timelines. • Monitor the lifecycle and end of life status of financial center hardware to ensure visibility and proactive management. • Identify operational and compliance risks associated with aging equipment, support hardware refresh planning, and assist in coordinating replacement or decommissioning activities in alignment with business priorities and timelines. • Participate in projects, training sessions, and professional seminars related to financial center hardware and software systems to maintain current knowledge of industry standards and emerging technologies. • Assist with the testing and validation of additional systems, including teller processing platforms, to support team initiatives and ensure reliable system performance as needed.

• Serve as the safety leader supporting Veit's mission critical and data center construction operations nationwide • Establish strong partnerships with project executives, project managers, superintendents, clients, and trade partners to achieve world-class safety performance • Champion a zero-incident culture through visible leadership, coaching, engagement, and accountability at all levels • Provide consistent safety leadership throughout all phases of project planning, mobilization, execution, commissioning, and closeout • Ensure safety remains integrated into production planning, operational decision-making, and daily field activities • Provide direct oversight of safety performance across multiple mission critical projects simultaneously • Conduct comprehensive site audits, inspections, observations, and field assessments to proactively identify and mitigate risk • Lead project risk reviews and participate in pre-task planning, Job Hazard Analysis (JHA), Activity Hazard Analysis (AHA), and critical lift reviews • Verify implementation and effectiveness of site-specific safety plans, permits, and client-required safety programs • Support project teams in identifying emerging risks associated with accelerated schedules, complex logistics, energized systems, confined spaces, crane operations, excavation activities, and high-risk construction work • Ensure corrective actions are developed, communicated, and effectively implemented • Build trusted relationships with mission critical clients, owners, construction managers, and trade partners • Represent Veit during client audits, leadership meetings, safety stand-downs, and executive safety reviews • Collaborate with clients to ensure compliance with project-specific safety requirements and contractual obligations • Lead investigations of incidents, near misses, property damage events, and high-potential exposures • Facilitate root cause analysis and development of sustainable corrective actions • Track, analyze, and communicate safety performance metrics, trends, and leading indicators • Utilize data, field observations, and lessons learned to drive continuous improvement initiatives • Support workforce development efforts focused on improving safety competency, engagement, and accountability

• Prepare, review and organize legal documents for residential mortgage loan and product settlements • Ensure conditions, including but not limited to title binder, fees, closing service letter, wire instructions, and hazard and flood insurance policies are satisfactory for loan closure and are within investor guidelines • Establish and maintain high quality working relationships with all customers, attorneys and title companies • Guide internal customers in the collection of appropriate documentation to secure second mortgages and/or other products • Maintain in-depth knowledge of and ensure adherence to all conventional and government mortgage closing procedures, guidelines, regulations and processes • Ensure compliance with requirements under TRID • Lead, train and mentor junior staff • Resolve escalated issues • Assist in the development and implementation of process improvements • Complete special projects

• bid and secure construction projects • manage the contract work from start to finish including scheduling, cost containment, monitoring progress, compliance, and client contact • seek out/completes bid opportunities through client relationships, networking opportunities, public/private postings, assigned bid opportunities, and various other means • develop and maintain positive working relationships with current clients; responsible for creating relationships with potential future clients • estimate projects for bid submittal by reviewing plans and specifications, calculating quantities, gathering quotes and submittals, constructing the bid, and creating the bid submittal • coordinate pre-construction meetings for projects awarded to ensure communication and coordination between project managers, field, and office support • work with operations staff to coordinate appropriate construction methods and staffing needs • obtain necessary permits and licensing • manage costs by tracking labor, equipment, and materials • manage billing with Project Coordinators to ensure accuracy of invoicing, preparation of payables, accounts receivable collections, approval of accounts payable in a timely manner and management of over/under billing monthly • communicate and is responsible for meeting EEO/DBE project requirements • ensure all aspects of the project are met safely, on/under budget and in the appropriate time frame allowed • use appropriate resources to troubleshoot any project issues that may arise • seek approval for all project change orders (before work is completed) and manage changes to the scope of work to maintain profitability • coordinate efforts and communication with the project owner/general contractor to work toward safe and timely project completion and adjust project scope of work and timelines as needed • assure that Leadership is informed on all matters of relative importance

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services. • Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current. • Perform analysis of individual customer base to determine causes for customer growth and/or decline • Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning. • Provide front-line incoming phone queue support, including technical support • Proper entry of quotes and orders. • Serve as the initial point of contact for all customer service-related issues/concerns • Build long-lasting business relationships with the customer base • Maintain daily phone metric standards established by the management team • Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services. • Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods. • Accurately complete supporting order documentation • Cultivate new business by prospecting and developing relationships with potential customers. • Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed. • Advise the customer on substitution or modification of the part when the part requested is not available. • Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data. • Independently evaluate criteria and propose an appropriate price for parts • Assume other duties as assigned.

• Promote a culture of compliance by designing and executing compliance monitoring and testing reviews • Manage multiple compliance reviews simultaneously, including coordinating, overseeing, and executing work as needed • Exercise independent judgment on substantive consumer compliance topics and compliance risk management activities • Remain knowledgeable of applicable laws, regulations, and industry best practice standards applicable to consumer compliance risk management systems and compliance testing • Develop and utilize an advanced knowledge of monitoring and testing concepts and complex banking systems and operations • Maintain an understanding of regulatory requirements and operating procedures for assigned testing areas • Perform compliance monitoring and testing workpaper reviews according to compliance department quality standards, with an emphasis on consistency, accuracy and thoroughness • Assess controls and root causes of potential issues • Perform validation testing for previously identified issues • Deliver assignments on time and within budget • Communicate compliance monitoring and testing processes, objectives and scope of work • Maintain effective communication and coordination with stakeholders and translate complex technical findings, recommendations, and trends into understandable and concise written and verbal communication • Assists in preparation of reports on the Enterprise Compliance Program activities and results to appropriate management and governing boards and bodies

• translate customer’s IT needs and future goals into a plan by designing scalable, secure, and high-performing Salesforce solutions • lead architectural and technical strategy across CRM, cloud, and data systems oversee enterprise system integrations, cloud migrations, and modernizing legacy systems • work closely with engineering, product, cybersecurity, and data teams and ensure seamless integration and delivery of impactful solutions while mentoring the next generation of innovators

• Leverage technology to automate and optimize validations, profile data, implement business rules, visualize results, and work with data stewards in all applications/lines of business to address any data quality issues. • Provide first-level subject matter expertise between the business and IT to ensure the data requirements are accurate and specific, as well as ensure the output meets the acceptance criteria. • Assist in validations, build adequate controls using point-to-point testing, and use source to target mapping to ensure high quality results for all data implementations and projects. • Help troubleshoot, trace, and identify root causes of quality issues which involves dissecting Stored Procedures, STTM documents and source data. • Assist in the monitoring of controls and aid in remediation as required.

• support the development, implementation and delivery of reports, dashboards and metric-level analysis • mine and QC data across various systems to enable testing, monitoring, risk assessment, and various other data needs • collaborate with IT data team, other members of Department, and data analysis positions throughout the organization • ensure that appropriate validation and controls are built into data related processes to ensure that data integrity is maintained • determine the optimal mode of delivery based on requesting party’s need, i.e. custom reports, Power BI, dashboards/visualization, graphs, tables, tabular reports, etc. • regularly monitor data to identify changes needed and develop recommendations for leadership consideration • enhance existing processes and reporting through automation, ongoing presentations and visualization enhancements