Role Description This is a remote position and can be located anywhere in the US. This role is responsible for supporting enterprise legal hold processes and managing data retention requirements across company systems and third-party applications. The analyst acts as a liaison between Legal, IT, and business units to ensure compliance with litigation holds, regulatory requirements, and corporate data retention policies. Key Responsibilities: - Legal Hold Operations: - Execute legal hold requests - Coordinate implementation across endpoints, email systems, and storage platforms - Perform data collection, preservation, and retrieval - Track legal hold lifecycle (placement, monitoring, release) - Maintain documentation and ensure audit readiness - Data Retention & Policy Enforcement: - Support implementation of retention policies - Manage retention configurations across systems - Partner with system owners on retention schedules - Assist with audits and compliance validation - Third-Party Application Governance: - Assess third-party systems for retention and legal hold capabilities - Work with vendors and internal teams to ensure compliance - Validate preservation and discovery capabilities - Compliance & Audit Support: - Maintain documentation for legal hold and retention activities - Provide reporting and audit evidence - Identify compliance gaps and recommend improvements - Process Improvement & Automation: - Improve workflows and automate processes - Enhance coordination between Legal and IT - Support scalable and standardized processes Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field - 3–5+ years in IT operations, compliance, or information governance - Experience with legal hold and data retention - Familiarity with Microsoft 365, backup systems, and ITSM tools - Preferred: - Experience working with Legal or compliance teams - Knowledge of regulatory requirements - Experience with third-party application governance Benefits - Medical, Dental, Vision - Health Savings Accounts / Flexible Spending Accounts - Life and AD&D Insurance - 401(k) - Tuition Reimbursement - An array of resources that encourage a lifetime of healthier living - Compensation ranges from $81,000 - $120,000 annually, based on skills, experience, and education

• Lead end-to-end administration of health, welfare, and retirement programs, including plan management, renewals, and ongoing operations. • Manage and execute the annual Open Enrollment process, including system setup, employee communications, education, and reconciliation. • Administer 401(k) and retirement programs, including enrollments, contributions, vendor coordination, and audit support. • Partner with brokers and vendors to evaluate plan performance, resolve escalations, and recommend enhancements to offerings. • Ensure compliance with federal, state, and company requirements related to benefits, leave, and employee records (e.g., ERISA, ACA, HIPAA, ADA, FMLA, COBRA). • Conduct and support compliance audits, including I-9 audits, employee file reviews, and benefits-related reporting requirements. • Manage required regulatory filings, notices, and documentation associated with employee benefits programs. • Oversee administration of leave programs, including FMLA, state leaves, and company policies, ensuring compliance and a positive employee experience. • Serve as the primary point of contact for employee benefits inquiries, providing guidance on plan options, eligibility, and issue resolution. • Support onboarding and offboarding processes with a focus on benefits enrollment, transitions, and eligibility. • Drive continuous improvement of benefits processes, documentation, and workflows to increase efficiency and scalability. • Support HRIS-related initiatives and system integrations (e.g., ADP), ensuring accuracy and process consistency. • Manage employment verifications and maintain strict confidentiality of sensitive employee data. • Collaborate with HR, Finance, Legal, and external vendors to support benefits strategy and compliance initiatives. • Provide insights and reporting to leadership on benefits trends, utilization, and compliance risks.

• Deliver day-to-day Governance, Risk, and Compliance (GRC) services • Focus on operational execution, coordination, and reporting across compliance, security assurance, and governance activities • Responsible for client audits, evidence gathering, managing compliance tools, supporting security questionnaires • Monitor security controls and facilitate regulatory alignment • Oversee ongoing governance activities throughout the Atmosera client portfolio • Operate within defined service hours (Monday–Friday, 8am–5pm PT)

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution. • Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards. • Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations. • Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues. • Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries. • Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance. • Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy. • Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies. • Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements. • Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.