• owning a deep, ongoing analysis of the Shopify store (customers, order frequency, top products, seasonality) and turning it into a clear growth plan • directing and unifying the work of an in-house content creator, a newsletter specialist, and a soon-to-be-hired SEO/Google Ads specialist, so all three are working from one consistent strategy • owning day-to-day customer service (~5 emails/day) and review engagement on the Judge.me app, maintaining the personal customer connection that has driven the brand's success to date • using Shopify's AI tools to monitor stock and forecast production needs across the 30-SKU collection • providing clear, goal-oriented updates to the founder and owning measurable progress against revenue targets

• Be accountable for the allocated OEM(s) in all matters pertaining to Keyloop’s relationship with this OEM. • Be the guardian of Keyloop’s ‘sustainable strategic partnerships’ with the OEM. • Shape and deliver the communication of Keyloop strategies to the OEM. • Engage with OEM Senior Management who are able to take more strategic decisions across multiple functional areas. • In partnership with the OEM identify and develop new mutually beneficial strategic growth initiatives. • Where appropriate, deliver any (dedicated or virtual) consultancy, research, and development resources (either within or outside of the direct control of this role) that are required to facilitate projects. • Oversee compliance of Keyloop DMS certification and mandate requirements, working with market teams to drive adoption and resolve escalations. • Provide consistent and clear communications lines across all interested parties within Keyloop to/from the OEM. • Work closely with Functional Management to ensure alignment of strategy and operation. • Effectively collaborate and communicate with the with Go to Market organisations working on the services within their markets. • Collaborate closely with the Programme and Partner Management team to ensure successful (on time and quality) delivery of projects and partner initiatives. • Be the conduit for relaying the OEMs strategies and their impact on Keyloop back through the organisation. • Support the Markets in strategic National Sales Company and Dealer sales situations. • Communicate (and escalate where necessary) the status of OEM issues to the relevant markets. • Be an integral part of the OEM’s steering committee and as part of this act as an escalation point of any service / delivery issues and conflicts. • Communicate (and escalate where necessary) the status of OEM issues to the relevant markets. • Negotiate on behalf of Keyloop any contracts / certifications / endorsements with the OEM. • Identify key partners that Keyloop can collaborate with in order to increase the breadth and depth of the service delivery and therefore the relationships. • Manage the budget, forecasting, Purchase Order cycle – on time and to quality – every time. • Maintain an accurate pipeline, deliver against forecast, and report commercial performance to senior leadership on a regular cadence. • Ensure Say = Do.

• Monitor platform trends, creator ecosystems, internet culture, and audience behaviors. • Identify cultural opportunities that can evolve into campaigns, social content, and editorial programming. • Translate audience insight into actionable strategic recommendations. • Develop strategic inputs and creative briefs rooted in audience behavior and business opportunity. • Partner with Creative Leadership to evolve strategic insights into campaign platforms. • Collaborate with Editorial and Social teams on content calendars, recurring franchises, and creator programming. • Connect Learn, The Feed, social, lifecycle, and creator content into a cohesive content ecosystem. • Analyze audience engagement and content performance. • Identify repeatable content frameworks and scalable creative systems. • Share audience learnings across Creative, Editorial, Lifecycle, Product Marketing, and Growth teams.

Role Description We are seeking a high-impact Brand Manager to lead strategy, performance, and client relationships across top global accounts. This role requires a seasoned professional who can operate with autonomy, think strategically, and collaborate closely with specialists across PPC, SEO, Creative, and Operations. You will serve as the strategic driver for brand growth, ensuring that clients receive world-class guidance, proactive insights, and clear execution plans that scale their Amazon presence and overall eCommerce performance. This is a high-visibility, high-ownership role working directly with senior leadership. Key Responsibilities - Strategic Leadership - Develop and execute brand strategies to drive revenue, profitability, and long-term growth. - Lead roadmap planning, performance reviews, competitive analysis, and goal-setting. - Identify new opportunities for expansion, optimization, and operational improvement. - Client Management - Manage 3–4 high-value client accounts across the U.S., Canada, Europe, and South Africa. - Lead weekly client calls, present insights, and maintain strong retention and satisfaction. - Serve as the primary point of contact for brand direction and business decisions. - Cross-Functional Collaboration - Work closely with PPC Strategists, SEO Specialists, Designers, and Operations teams. - Ensure alignment between advertising, creative, inventory, and catalog management. - Translate data insights into actionable recommendations for all teams involved. - Amazon & Marketplace Oversight - Review PPC strategy, listing optimization, SEO improvements, and creative direction. - Monitor ACOS, TACOS, CVR, ranking, reviews, and other brand-level KPIs. - Ensure operational excellence across product launches, variations, and catalog health. - Performance & Reporting - Prepare clear weekly and monthly performance updates for internal and external stakeholders. - Use analytics to guide decision-making and forecast revenue trajectories. - Maintain accountability for achieving and exceeding brand goals. Qualifications - 3-5 years of experience in account management, brand management, or eCommerce leadership roles. - Proven experience managing client relationships and delivering measurable results. - Strong leadership skills, with prior experience managing teams across different functions and geographies. - Knowledge of Amazon operations (PPC, SEO, catalog, design, merchandising). - Excellent organizational skills with attention to detail (task management, reporting, workflow). - Strong communication and presentation skills with clients and internal teams. - Ability to thrive in a fast-paced, entrepreneurial, and client-facing environment. - Familiarity with project/task management platforms (e.g., ClickUp). Who Thrives in This Role - Someone who thinks like a business owner, not just a coordinator. - Someone who enjoys full autonomy and accountability. - Someone excited to influence brand direction and partner closely with senior leadership. - Someone who is highly polished, strategic, and excellent with clients. Benefits - Full-time, remote role aligned with US working hours. - Opportunity to work with leading eCommerce brands and drive measurable impact. - Leadership role with direct reports and influence over client strategy. - Entrepreneurial, collaborative culture with high ownership and autonomy. - Growth-focused environment with opportunities for professional development.