Assist World

• Conduct follow-up calls, emails, and text outreach with prospective clients. • Re-engage leads who have previously expressed interest in company services. • Maintain detailed records of interactions and next steps within the CRM. • Schedule appointments and meetings for company leadership. • Track lead pipeline activity and report on conversion opportunities. • Identify warm prospects and move them through the sales process. • Assist with investor and client communications. • Coordinate with operations staff to ensure smooth client onboarding. • Provide regular updates on outreach activity and pipeline status.

• Support with Google Ads administrative tasks • Update fillable PDF versions of marketing flyers • Maintain tracking spreadsheets and organized file structures • Assist with operational tasks and communicate progress with the team • Follow documented processes and SOPs

• Research and solve complex operational issues across property management, legal, vendor, and tenant-related matters. • Independently identify and contact relevant professionals, service providers, attorneys, government agencies, contractors, and vendors. • Coordinate maintenance projects and oversee third-party maintenance coordination providers. • Track project progress and ensure follow-through on action items. • Manage communications with tenants, vendors, contractors, and property owners. • Use AI tools, search engines, and other technology to efficiently gather information and develop solutions. • Source specialized vendors and service providers for unique situations. • Support executive decision-making by providing recommendations and researched solutions. • Maintain project tracking systems and operational documentation. • Escalate issues appropriately while proactively driving resolution.

• Managing contracts and e-signatures • Organizing offers and preparing offer summaries • Coordinating showing feedback by contacting brokerages and agents • Managing emails and client communication • Preparing listings and listing documentation • Researching zoning, taxes, township regulations, and municipality information • Updating CRM systems and maintaining organized records • Creating feature sheets, ads, and marketing materials in Canva • Assisting with social media content and scheduling • Basic video editing for YouTube and marketing clips • Website updates using Wix • Supporting blog posts and digital marketing tasks during slower periods

Role Description We are looking for a proactive Digital Marketing and Social Media Assistant to support our growth efforts and help generate leads through organic content and digital marketing initiatives. Qualifications - Experience in digital marketing and social media management. - Strong understanding of content creation and lead generation. - Proficiency in using AI tools for marketing purposes (preferred). Requirements - Ability to work independently and as part of a team. - Excellent communication and organizational skills. - Familiarity with various social media platforms and analytics tools. Benefits - Opportunity to work in a dynamic and growing industry. - Flexible working hours. - Supportive team environment.

• Create and schedule social media posts across platforms (Instagram, Facebook, LinkedIn, etc.) • Source existing photos and videos from approved asset libraries and edit/repurpose into social-ready content • Use Canva (and provided templates) to produce on-brand graphics and posts • Write engaging captions and copy that align with each client's brand voice • Maintain a consistent content calendar across accounts • Monitor Meta Ads and Google Ads campaigns — flag performance issues and opportunities • Set up new ad campaigns and creative as directed • Ensure content and creative assets are properly uploaded and live • Pull performance reports from Meta, Google, and other platforms • Compile KPI summaries using AI tools and/or existing reporting templates • Track key metrics and flag notable trends to Rachel on a regular basis • Assist with general admin and workflow coordination across client accounts

• Monitor and manage the founder's email inbox; triage and prioritise daily action items • Draft email responses and compile a daily review list for founder approval before sending • Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships • Manage calendar, schedule calls, and coordinate follow-ups • Help keep the founder organised, focused, and ahead of deadlines • Handle customer enquiries via email, SMS, and any live channels within defined SLAs • Use Shopify Admin to investigate orders, fulfillment statuses, and customer history • Resolve issues with empathy, speed, and brand-aligned communication • Coordinate with store teams and fulfillment to close cases end-to-end • Maintain and update macros, FAQs, and lightweight SOPs • Identify recurring issues and flag them with suggested fixes • Provide a daily summary of volume, themes, and escalations

• Perform daily/weekly checks to confirm automations and data imports are running correctly; log and flag any issues • Apply routine website content updates (copy-paste level; custom PHP/HTML backend — no coding required) • Check and maintain marketing material stock levels across warehouse and office locations via phone/email • Serve as a communication liaison — checking in with internal team members on behalf of the owner and relaying anything that needs his attention • Handle general admin tasks as assigned (Google Workspace — Docs, Sheets, Gmail) • Manage the general company inbox (info@) — sorting, forwarding to relevant departments, and sending holding/clarification replies where needed (As trust develops) • Act as a first filter for inbound inquiries, distinguishing buy-side vs sell-side contacts and routing accordingly (As trust develops) • Support calendar management for the owner (As trust develops)

• Handle a high volume of inbound customer calls throughout the day • Conduct outbound follow-up calls and customer callbacks as needed • Enter customer information and updates accurately into internal systems • Document customer conversations and maintain detailed notes • Address customer questions, concerns, and service issues professionally • Assist customers with order-related requests and product changes where appropriate • Deliver a positive customer experience while maintaining efficiency • Redirect conversations naturally and keep interactions focused on customer needs

• Manage calendars, scheduling, and speaking engagements • Coordinate travel logistics and itineraries • Ensure scheduling alignment to prevent overbooking and conflicts • Assist with inbox organization and communication follow-up • Follow up with prospective and existing coaching clients • Coordinate communication with financial advisors and industry contacts • Maintain strong responsiveness and relationship management standards • Track leads, conversations, and follow-up activity • Assist in building and organizing a CRM system for the coaching business • Help evaluate and maintain technology and workflow systems • Create organizational processes to improve efficiency and scalability • Assist with planning and coordinating in-person events throughout the year • Communicate with vendors and venue partners • Coordinate logistics, materials, timelines, and pre-event organization • Help manage event-related administrative details • Support basic social media posting and content coordination • Help maintain visibility and communication consistency across channels