• Monitor, troubleshoot, and maintain active workflows, automations, and sequences • Ensure pipelines remain organized, accurate, and free from outdated opportunities • Maintain naming conventions across workflows, tags, custom fields, and pipelines • Audit and remove deprecated workflows and automations • Build and modify funnels, landing pages, forms, redirects, and CTAs • Develop new workflows with a strong understanding of trigger logic and business outcomes • Maintain integrations between GHL and external systems • Maintain task management and member assignment boards • Ensure ownership, statuses, and workflows remain accurate and updated • Build and maintain Monday.com automations including reminders, recurring tasks, and status triggers • Upload meeting notes and action items using provided processes • Monitor task completion and escalate overdue items when necessary • Maintain collections, installment records, and commission tracking systems • Compile weekly sales and marketing reports from multiple sources • Build and maintain leadership dashboards • Manage reporting structures, formulas, and data organization • Ensure key business metrics are accurately tracked and presented • Research content topics, industry trends, competitor activity, and market insights • Draft content frameworks, short-form video scripts, and content calendars • Utilize AI tools to assist with content planning and ideation • Schedule and publish approved content across multiple social media platforms • Support content consistency through effective planning and execution • Design, build, and maintain AI-powered business systems • Develop Claude Projects, ChatGPT workflows, and AI-assisted operational tools • Build multi-step AI workflows that automate repetitive business functions • Create AI agents that process inputs and generate structured outputs • Organize company knowledge, SOPs, frameworks, and internal documentation for AI utilization • Continuously optimize AI systems as business requirements evolve • Monitor and moderate Meta ad comments • Escalate issues when required • Maintain positive engagement and ensure adherence to moderation guidelines • Support strategic projects including: - Internal Knowledge Base development - Recruitment and hiring funnel automation - Evergreen coaching program implementation - AI-powered sales review and training systems - AI content generation systems - Client retention and engagement monitoring systems - Sales call scoring automation - Process mapping and workflow visualization

• Provide strategic direction and operational oversight for a portfolio of 8-10 properties • Conduct regular property visits and audits to ensure service excellence • Monitor KPIs and partner with GMs to develop operational strategies • Oversee P&L performance and collaborate on revenue strategies • Manage and mentor a team of General Managers for talent development • Serve as liaison between property leadership and corporate stakeholders • Stay updated on industry trends to inform strategy

• Supervise all leasing, collections, maintenance dispatching, and administrative activities. • Ensure all rental inquiries are answered promptly. • Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels. • Supervise daily posting of rental advertisements on Facebook Marketplace, Craigslist, Zillow, and other rental platforms. • Review guest cards, applications, collections reports, and vacancy reports. • Coordinate maintenance requests and follow up until completed. • Manage and supervise team members and provide daily performance coaching. • Identify operational problems and recommend solutions to improve occupancy and collections.

Role Description This full-time position will lead, alongside the VP of Corporate Operations, the Home Office Operations support team including Vendor Management, Site Operations Audits, ops coordination, and other functions. Interact with all company departments, site teams, store owners, and vendors. - Build and lead a high-performing team and own the direct supervision, priority alignment, and professional growth of department personnel in operational support, Vendor Management, and the Site Operations Audits departments. - Proactively lead the department to ensure the ongoing development of the team members and the successful accomplishment of set goals. - Collaborate with various departments in developing processes and policies, planning meetings, and communicating important information throughout the organization. - Initiate and guide continued improvements and efficiency gains in Site Operations Audit processes, policies, tools, reports, etc. - Help identify and implement continued efficiency increases throughout SAM. - Liaison between various Home Office departments and the field. - Drive meaningful collaboration with all company departments, site teams, store owners, and vendors. - Analyze results and find opportunities to grow revenue, control costs, and improve processes. - Directly answer and address difficult issues and lead continuous improvement. - Provide direct, actionable (positive or corrective) feedback to others. - Negotiate, work with, and develop positive relationships with outside vendors and resources. - Help govern the operational intake process and optimize intercompany workflows, forms, reports, and communications to eliminate cross-departmental silos. - Ability to travel is required (for trade shows, conferences, vendor meetings, and regional meetings). - Valid driver license is required due to periodic travel requirements. - In office scheduling requirements are determined by your supervisor and are subject to change at any time. Qualifications - Bachelor’s degree in Business Administration or Management (preferred). - Associates degree or commensurate level of experience in a related field required. - Five (5) + years in self-storage or retail/services. - Seven (7) + years in a leadership position (preferred). - Solid understanding of metrics and financials in self-storage or retail/services. - Proven track record of evaluating processes, recommending best business practices, and implementing effective processes. - Prior experience with developing and/or participating in high-level strategic planning and development of initiatives to guide our company’s continued growth. - Excellent written and verbal communication skills. - Strong computer skills with experience in Microsoft Office (Word, Excel, Outlook, etc.). - Great organizational, project, and time management skills. - Proven ability to hire, train and retain talent. - An analytical mind with a strategic ability. - Understanding of data analysis, short & long-term goal setting, ROI forecasting, and negotiations. - Initiates and seeks personal development. Requirements - In a typical week, this position requires a minimum of 40 hours of regular and predictable attendance. - Occasional weekend work may be required. Benefits - A dynamic company with an award-winning culture. - A clear path for advancement within our thriving company. - Competitive pay with bonus potential. - Paid holidays. - Paid time off. - Paid maternity and paternity leave. - Comprehensive healthcare and 401(k) plan. - Short-Term & Long-Term disability insurance. - Flexible Scheduling. - Tuition reimbursement. - Dental Insurance. - Health Insurance. - Vision Insurance.