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Role Description District Managers are responsible for overseeing all operations of company managed stores assigned to their districts. They work directly with store management to ensure locations are meeting expectations of property ownership and exceeding when possible. - Recruit, hire, coach and retain an engaged team of high-performing store managers through ongoing coaching and leading by example. - Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers. - Provide a welcoming environment to customers through effective facility presentation, maintenance, and labor and vendor management. - Lead with integrity, honesty and knowledge that promotes the culture and values of Storage Asset Management. - Utilizes management information tools and analyzes financial reports to identify trends and issues in store performance. - Keeps informed of current and future competition through competitor visits. - Coaches store manager on the ongoing repairs, maintenance and Vendor contracts. - Management of rental rates, discounts, merchandise, Tenant Protection Plans, truck rentals and other income sources. - Supports and holds store managers accountable for marketing initiatives and policies/procedures. - Respond to customer inquiries in a timely manner and address their concerns quickly. - Identify and celebrate operational successes, as well as develop and implement plans to address opportunities. - Manage a P&L to include revenue drivers, payroll, repair and maintenance and expense budgets. - Conduct regular property audits, ensuring properties are safe and meet all company operational standards. - Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention. - Creates and strengthens client relationships through ongoing communication and meetings. - Communicate effectively with employees, colleagues and customers. - Valid Driver’s license and reliable transportation to drive between locations as needed. - Willingness to travel to other markets, SAM office in PA, and industry trade shows. (Travel approximately 50% of time) - Walking - Standing - Sitting - Talking in person - Talking on phone - Hearing on phone - Vision for close work - Driving - Color/depth perception - Bending/Stooping - Repetitive motion - Keyboarding - Using hands to feel/hold - Lifting up to 25 lbs. - Reaching - Climbing - Crouching/stooping Qualifications - Demonstrated leadership competency in building, developing and retaining high-performing teams of hourly, nonexempt employees. - Passion for sales and customer service excellence. - Ability to monitor and control payroll and expenses. - Must have a valid Driver’s License and reliable transportation. - Exceptional communication, organization and time management skills. - Working knowledge of Microsoft Excel, Word, PowerPoint and Outlook. - Bachelor's Degree and previous storage facility experience a plus! Requirements - In a typical week, this position requires a minimum of 40 hours. Benefits - A dynamic company with an award-winning culture. - A clear path for advancement within our thriving company. - Competitive pay with bonus potential. - Paid holidays. - Paid time Off. - Paid maternity and paternity leave. - Comprehensive healthcare and 401(k) plan. - Short-Term & Long-Term Disability insurance. - Flexible Scheduling. - Tuition re-imbursement. - Dental Insurance. - Health Insurance. - Vision Insurance.

Role Description - Always provide internal and external customers with outstanding service. - Ensure company standards for cleanliness, appearance, and safety are consistently met or exceeded. - May also be responsible for assisting existing tenants or new customers when onsite. - Frequently conduct storage unit inspections, confirm inventory availability, and ensure spaces are secure and ready to rent. - Prepare vacant units for rent by verifying condition, sweeping/dusting, adding pest control, placing welcome package, and securing unit. - Maintain the exterior appearance of assigned properties including, but not limited to: - Lawn care - Snow removal - Landscaping - Window cleaning - Changing lights - Trash removal - Sweeping - May include oversight of 3rd party vendors contracted for those services. - Housekeeping/cleaning to include office, units, hallways, buildings, etc. Keep interior surfaces and all high-touch areas clean including: - Sweeping - Mopping - Debris removal - Wiping windows/doors - Completion and/or oversight of minor maintenance needs on items such as gates, lighting, cameras, door operation, etc. - Perform regular lock audits and full property walk-thrus for security and safety purposes. - Respond promptly to any potential breach of security issues such as: - Unsecured units - Unsecured locks - Unsecured gates/fencing - Evidence of tampering - Suspicious activity - Complete pest control inspections and coordinate necessary follow-up actions and/or treatments. - Conduct virtual walk-thrus with supervisor, as requested, using company issued device. - Assist with managing and responding to any tenant maintenance requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity, accidents, natural disasters, etc.). - Support foreclosure procedures for tenants in lien status, such as lock cutting, inventory, and photo documentation. - Collect payments in property drop-boxes, communicate and/or forward payments to off-site management (if applicable). - Participate in property improvement projects and support other management directives as needed. - Comply with all guidance set forth in the Operations Policy & Procedure Manual or any other memo/instruction given to you by the SAM Corporate Team. - Record your daily arrival and departure for payroll purposes. - Must have a valid Driver’s License and reliable transportation to travel between locations. Qualifications - High School Diploma or Equivalent required. - Minimum of one year Property Maintenance or self-storage experience preferred. - Valid Driver’s License and safe driving record. - Basic mechanical and technology skills using smart phones, apps, and other. - Strong safety awareness. - Proven hard worker, self-starter, and positive attitude. - High level of organizational and prioritization skills. - Collaborative, team player. - Willingness and flexibility to meet the changing requirements of the job. Language Skills - Must be fluent in speaking and writing the English language. Work Hours - Dependent on location’s normal business hours and needs. - Regular and predictable attendance is required. - Work generally performed between the hour range of 8am to 6pm and can include weekends. Work Environment - This work is performed both indoors and outdoors with fluctuating noise levels and some hazardous exposure (i.e., chemicals, power tools, etc.).

Role Description Essential functions of the role that can be performed with or without reasonable accommodation: - Works remotely managing large volumes of customer inquiries (calls, e-mails, SMS, text/video chats, and social media posts) from potential and existing customers efficiently and effectively. - Leases all available rental spaces through effective sales presentations, lead follow-ups, and scheduled property tours. - Meets or exceeds revenue and rental objectives through the leasing of storage spaces, insurance/protection offerings, retail merchandise sales, and other ancillary revenue streams applicable to managed stores. - Meets/exceeds sales and service goals and maintains pre-defined Key Performance Indicators (KPIs) levels. - Maximizes assigned store(s) sales potential and success through consistent collaboration with onsite staff and remote team associates. - Manages receivables to company goals by ensuring timely collections of rent and assessed fees. - Minimizes tenant delinquencies through established collection practices, following company standards and all applicable government regulations. - Executes company requirements for tenant lien and auction procedures following any state-specific guidelines. - Always provides internal and external customers with outstanding service, handling all customer inquiries or concerns in a timely & courteous manner. - Assists with marketing programs for your store(s) per company guidelines or as requested by district and/or regional management. - Manages Remote Site Managers to ensure work is completed (i.e., confirmation of inventory availability, completion of unit inspections, vacant unit preparation, and security of all spaces). - Responds promptly to any potential breach of security issues such as unsecured units, unsecured locks, unsecured gates/fencing, evidence of tampering, or suspicious activity. - Assists with managing the Remote Site Manager in response to any tenant maintenance requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity, accidents, natural disasters, etc.). Physical requirements include: - Walking - Standing - Sitting - Talking in person - Talking on phone - Hearing on phone - Vision for close work - Driving - Color/depth perception - Bending/Stooping - Repetitive motion - Keyboarding - Using hands to feel/hold - Lifting up to 25 lbs. - Reaching - Climbing - Crouching/Stooping Qualifications - High school diploma, general education degree, or equivalent. - Prior experience working in a call center and/or remote self-storage with multi-unit management preferred. - Previous supervisory experience preferred. - Strong communication skills; especially listening. - Ability to handle multiple, simultaneous customer media types (voice, text/video chat, SMS, email, social media). - Ability to display empathy based on various customer situations and stay calm even when presented with challenging or upset customers. - Excellent verbal and written communication skills. - Self-motivated with the ability to work independently. - Ability to multitask while maintaining a customer-centric approach to daily responsibilities. - Computer and technology savvy with proficiency in MS Office Suite preferred. Requirements - SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Benefits - A dynamic company with an award-winning culture. - A clear path for advancement within our thriving company. - Competitive pay with bonus potential. - Paid holidays. - Paid time off. - Paid maternity and paternity leave. - Comprehensive healthcare and 401(k) plan. - Short-Term & Long-Term Disability insurance. - Flexible scheduling. - Tuition reimbursement. - Dental insurance. - Health insurance. - Vision insurance.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description District Managers are responsible for overseeing all operations of company managed stores assigned to their districts. They work directly with store management to ensure locations are meeting expectations of property ownership and exceeding when possible. - Recruit, hire, coach and retain an engaged team of high-performing store managers through ongoing coaching and leading by example. - Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers. - Provide a welcoming environment to customers through effective facility presentation, maintenance, and labor and vendor management. - Lead with integrity, honesty and knowledge that promotes the culture and values of Storage Asset Management. - Utilizes management information tools and analyzes financial reports to identify trends and issues in store performance. - Keeps informed of current and future competition through competitor visits. - Coaches store manager on the ongoing repairs, maintenance and Vendor contracts. - Management of rental rates, discounts, merchandise, Tenant Protection Plans, truck rentals and other income sources. - Supports and holds store managers accountable for marketing initiatives and policies/procedures. - Respond to customer inquiries in a timely manner and address their concerns quickly. - Identify and celebrate operational successes, as well as develop and implement plans to address opportunities. - Manage a P&L to include revenue drivers, payroll, repair and maintenance and expense budgets. - Conduct regular property audits, ensuring properties are safe and meet all company operational standards. - Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention. - Creates and strengthens client relationships through ongoing communication and meetings. - Communicate effectively with employees, colleagues and customers. - Valid Driver’s license and reliable transportation to drive between locations as needed. - Willingness to travel to other markets, SAM office in PA, and industry trade shows. (Travel approximately 50% of time) Qualifications - Demonstrated leadership competency in building, developing and retaining high-performing teams of hourly, nonexempt employees. - Passion for sales and customer service excellence. - Ability to monitor and control payroll and expenses. - Must have a valid Driver’s License and reliable transportation. - Exceptional communication, organization and time management skills. - Working knowledge of Microsoft Excel, Word, PowerPoint and Outlook. - Bachelor's Degree and previous storage facility experience a plus! Work Hours In a typical week, this position requires a minimum of 40 hours. Work Environment This work is usually performed with normal noise levels and minimum exposure to hazardous conditions.