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Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 1,001-5,000Since 1965H1B No SponsorCompany SiteLinkedIn

Location

New York + 1 moreAll locations: New York | Massachusetts

Posted

17 hours ago

Salary

$80K - $86K / year

Seniority

Senior

Associate Degree5 yrs expEnglishERP

Job Description

Account Manager

EEOC

• Serve as the primary liaison between the company and assigned customer accounts. • Manage customer relationships and coordinate order fulfillment. • Maintain accurate forecasts and support quotation activities. • Resolve customer inquiries while collaborating with Sales, Operations, Engineering, Planning, Quality, and Finance. • Ensure accurate order processing and timely issue resolution. • Initiate customer concurrence requests and manage RMA process. • Process engineering-related orders and maintain customer forecasts. • Generate and distribute reporting and documentation to maintain compliance.

Job Requirements

  • Associate's degree in Business Administration, Supply Chain, Marketing, or related field, or equivalent work experience.
  • Minimum of 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing environment.
  • Experience working with ERP systems (Syspro preferred).
  • Strong Microsoft Office proficiency, particularly Excel.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Ability to prioritize multiple projects while meeting deadlines.
  • Demonstrated problem-solving and customer relationship management skills.
  • Bachelor's degree in Business, Supply Chain Management, or related discipline (preferred).
  • Experience supporting OEM or industrial manufacturing customers (preferred).
  • Experience with forecasting and production planning (preferred).
  • Familiarity with export documentation and international shipping requirements (preferred).

Benefits

  • Remote eligible, but preference given to candidates located near one of our facilities (Raynham, MA; Houston, TX; Newark, NY)

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