Inside Out Hiring

Role Description The client is a fast-growing "better-for-you" food company specializing in high-quality quesadillas and tortillas. Their products are available through online sales and grocery store distribution. As they continue to expand, they are seeking a skilled E-commerce Creative Specialist. Do you know exactly what it takes to stop a user from scrolling past the first 3 seconds? We are looking for a hybrid Short-Form Video Editor to own our visual identity on TikTok, Instagram, and YouTube. This isn’t just about putting clips together—it’s about crafting compelling stories from raw footage, optimizing content for maximum engagement, and proactively pitching fresh editing styles. If you have a passion for social media culture, 1–2 years of experience, and a killer portfolio to prove it, this role is for you. The right candidate is creative, curious, has strong attention to detail, strong communication skills, takes initiative, and has a discerning creative eye. Key Responsibilities - Produce, edit, and optimize engaging 15-to-60-second videos tailored specifically for Instagram, TikTok, and YouTube platforms. - Synthesize raw b-roll and face-to-camera footage into compelling, cohesive visual narratives. - Enhance video retention through strategic pacing, dynamic zooming, and sharp cutting techniques. - Integrate accurate closed captions, on-screen text typography, and sound effects (SFX) to optimize videos for silent viewing and high engagement. - Color-correct and design eye-catching thumbnails with text overlays to maximize click-through rates. - Utilize Canva (or similar tools) to design multi-image carousels, sourcing high-quality stock imagery and extracting video stills to create polished static content. - Source relevant, high-quality, copyright-free stock footage to supplement original b-roll. - Audit and aggressively trim existing video assets to maximize impact and brevity. - Maintain strict attention to detail to ensure all final deliverables are polished, error-free, and aligned with brand guidelines. - Actively participate in brainstorming sessions to develop innovative editing styles, concept new content formats, and stay ahead of platform trends. Qualifications - A strong portfolio demonstrating your ability to edit highly engaging short-form content. - 1-2 years of experience creating content for social platforms (brand, agency, or personal). - Mastery of Premiere Pro, Final Cut, or CapCut to edit sharp, fast-paced videos (15-60s) for TikTok, Reels, and YouTube Shorts. - Proficiency in Canva (or similar) to create eye-catching social media carousels and thumbnails. - Deep understanding of social media trends, formats, and how to hook a viewer in the first 3 seconds. Requirements - Ability to turn raw footage and talking-head clips into a compelling narrative using strategic cuts, zooms, and sound effects. - Brings a strong creative vision and genuinely enjoys being creative. - Has a discerning eye for detail, ensuring all visual content is engaging, aesthetically polished, and aligned with brand standards. - High level of spelling and grammar accuracy for on-screen text and closed captions. - Takes initiative on projects and proactively sources high-quality, free stock video and images to fill gaps in footage. Benefits - Salary: $1300 - $1500 per month. - Work Schedule: Monday to Friday, Flexible (PST). - Target Start Date: ASAP.

Role Description Our client is seeking a disciplined, remote Full-Stack Web Developer for a high-stakes, 2-month contract to build a game-changing, mobile-friendly Proof of Concept (PoC) application. Operating as a critical technical asset, you will own this project end-to-end, single-handedly taking a visionary product concept and turning it into a functional, deployment-ready web tool. - Build a web-based tool capable of mapping room and floor-plan layouts directly from a mobile camera (utilizing ARKit / RoomPlan, ARCore, WebXR, or a comparable approach). - Capture live or uploaded video to record layouts, square footage, and individual rooms. - Translate captured data into clear floor-plan visualizations usable for heating and cooling load estimates. - Build a structured backend holding comprehensive HVAC asset data, unit histories, and technical specifications. - Capture and identify model numbers, serial numbers, and asset tags from photos or video (integration of cloud OCR / vision services is highly welcomed). - Develop an automated reporting module that compiles captured asset data into a polished client deliverable outlining three distinct preventive maintenance or replacement schedule options. - Implement secure authentication and role-based access controls for technicians, sales reps, and admins. - Conduct extensive testing, debugging, and quality assurance workflows to harden the application to a client-ready standard prior to deployment. Qualifications - 3 to 5+ years of professional full-stack web development experience. - Proficient in a modern web stack (e.g., React / Next.js / Node or equivalent), structured database backends, and REST / API integration. - Hands-on experience with camera / AR / spatial tools (RoomPlan, ARCore, WebXR, photogrammetry) and/or image recognition and OCR (cloud vision APIs) is strongly preferred. - A strong, verifiable portfolio demonstrating prior full-stack projects, interactive web tools, mapping projects, or database-driven applications. - A degree in computer science / engineering or equivalent demonstrable skill. Requirements - C1 English level is required; the selected candidate will be speaking strictly in English during their whole shift. - Submit your resume and audio recording in English. Benefits - Rate is negotiable based on experience and portfolio strength. - 10–15% bonus of the total contract value for verified delivery within 3 weeks to 1 month.

Role Description As our Operations and Business Development Manager, you will work directly with the founders to transition the company from a refined startup into a highly scalable logistics machine. You will own process development, create SOPs, implement operational systems, and provide strategic guidance. This is a long-term role with massive growth potential; we want someone who can eventually help recruit, train, and manage our future sales and operations teams. Key Responsibilities - Operational Excellence & Systems Building - SOP Creation: Document, refine, and build a comprehensive library of Standard Operating Procedures (SOPs) for the courier and concierge workflows. - System Implementation: Evaluate and implement scalable operational systems, software, and tools to optimize the existing proprietary tracking system. - Foundational Scaling: Ensure the business can seamlessly handle a high volume of orders without sacrificing the signature "First Class" quality. - Business Development & Strategy - Strategic Planning: Partner with the founders to map out quarterly and annual business growth plans. - Growth Readiness: Set up the operational infrastructure so the business is primed to absorb a high volume of new clients before heavy marketing spend begins. - Future Leadership: Lay the groundwork to eventually assist with expanding, onboarding, and leading future sales and operations teams. Qualifications - Proven background in Logistics, Courier/Delivery Services, or High-End Hospitality is strictly required. - Fluent in English (written and spoken). Spanish fluency is highly preferred to better serve our South Florida market dynamics. - Demonstrated success in process mapping, workflow automation, and creating SOPs from scratch. - High-level critical thinking and problem-solving skills. You don't just execute tasks; you actively suggest better ways to run the business. - Ability to work independently with minimal supervision, taking complete ownership of your projects. Requirements - C1 English level is required. The selected candidate will be speaking strictly in English during their whole shift. - Please submit your resume and audio recording in English. Benefits - Part Time (scale to Full Time) - Work Schedule: Monday to Friday, 10:00 AM to 2:00 PM (EST) - Salary: $8 - $12 per hour - Target Start Date: ASAP

Role Description We are seeking an Appointment & Administrative Coordination Specialist who will play a critical role in maximizing appointment volume, optimizing schedules, and supporting daily administrative operations across multiple franchise locations. Unlike a traditional customer service role, this position focuses heavily on proactive outbound engagement. Your mission will be to revive inactive leads, re-engage prospects, fill schedule gaps, coordinate appointments, and ensure operational efficiency across the business. The ideal candidate is assertive, highly organized, comfortable with outbound communication, and motivated by achieving measurable results. Key Responsibilities - Lead Management & Outbound Outreach - Rapidly follow up with warm leads generated through: - Company website inquiries - Facebook / Meta Business Suite - Third-party lead generation partners - Execute outbound call and text campaigns to revive: - Abandoned leads - Inactive prospects - Previously interested customers - Re-engage previous customers who requested information but never scheduled services - Maintain consistent follow-up sequences to maximize conversion opportunities - Appointment Setting & Schedule Optimization - Monitor technician and salesperson schedules daily - Identify appointment gaps and proactively fill open time slots - Contact customers with future appointments when cancellations occur and move appointments forward when possible - Schedule free service estimates accurately across multiple U.S. time zones - Coordinate bookings using company scheduling software and CRM platforms - Maximize calendar efficiency and team utilization - Customer Relations & Account Management - Respond to existing customer inquiries regarding: - Account updates - Service requests - Follow-up actions - Customer feedback - Review customer feedback pipelines and identify accounts requiring additional attention - Document action items and coordinate follow-up activities - Maintain a professional, relationship-focused customer experience at all times - Operations & Administrative Support - Maintain and organize Google Workspace systems including: - Gmail - Google Drive - Google Docs - Google Sheets - Ensure all customer communications are documented accurately within CRM systems - Maintain detailed records of: - Calls - Text messages - Customer interactions - Follow-up activities - Assist management with administrative projects, data entry, reporting, and operational support during slower outreach periods Qualifications - Native-level or fully fluent English communication skills - Exceptional written English, grammar, texting, and professional communication abilities - Clear pronunciation and confidence communicating with U.S.-based customers - Ability to build rapport quickly and guide conversations effectively - Proven experience in one or more of the following: - Appointment Setting - Outbound Follow-Up - Inside Sales - Lead Nurturing - Customer Retention - Customer Service - Administrative Coordination - Strong administrative experience is equally important for success in this role Core Competencies - Proactive & Self-Motivated: Takes initiative and follows through without constant oversight - Confident & Resilient: Handles rejection professionally and remains persistent - Organized: Maintains accurate records and effectively manages multiple priorities - Professional: Communicates with confidence while maintaining excellent customer service standards - Adaptable: Able to quickly learn systems, processes, and changing business needs - Tech-Savvy: Comfortable learning new software and leveraging AI tools to improve efficiency Preferred Tech Stack Experience - Scheduling & CRM Platforms: - Vonigo - Nifty CRM - Comparable scheduling or CRM platforms - Communication Systems: - Clarity Phone Systems - Cloud-based phone and SMS platforms - Daily Productivity Tools: - Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) - Facebook / Meta Business Suite Why Join? - Growth-Focused Organization: Join an industry-leading company that continues to expand across multiple markets - High-Impact Role: Directly contribute to appointment generation, operational efficiency, and business growth - Performance-Based Rewards: Earn additional bonuses for exceptional performance and results - Supportive Team Environment: Work alongside experienced leaders who value initiative, accountability, and professional development - Long-Term Opportunity: Become a trusted member of a rapidly growing organization with room for advancement

Role Description As the Executive Assistant to the CEO, you'll become the operational backbone of the business—managing schedules, communications, travel, projects, and priorities while helping the CEO stay focused on strategic decisions and growth. - Calendar Manager - Communication Gatekeeper - Travel Coordinator - Workflow Organizer - Project & Task Tracker - Trusted Business Partner Success in this role requires strong judgment, exceptional organization, discretion, and a proactive mindset. Key Responsibilities - Calendar & Executive Scheduling - Manage a complex executive calendar with multiple stakeholders - Coordinate meetings with partners, brokers, investors, and industry professionals - Prepare detailed meeting invitations with context and relevant information - Protect focus time and prioritize high-value activities - Deliver weekly calendar overviews highlighting priorities and conflicts - Coordinate business lunches, dinners, and reservations - Travel & Logistics Management - Arrange domestic and international travel - Coordinate flights, accommodations, transportation, and itineraries - Prepare organized, easy-to-follow travel plans - Manage travel preferences, memberships, and loyalty programs - Ensure all logistics are confirmed well in advance - Inbox & Communication Management - Perform daily inbox triage and prioritization - Draft professional responses and correspondence - Track pending communications and follow-up items - Ensure important emails never go unanswered - Handle sensitive and confidential information with professionalism and discretion - Deal Pipeline & Administrative Support - Maintain organized deal trackers and activity logs - Monitor deadlines, deliverables, and follow-up requirements - Organize deal documentation and business records - Prepare concise executive summaries from reports and supporting materials - Help create structure around ongoing business initiatives - Task & Workflow Management - Maintain task management systems and project trackers - Monitor progress and follow up on outstanding action items - Organize meeting notes and project documentation - Keep business priorities visible and moving forward - Research & Executive Briefings - Conduct research on companies, industries, and business opportunities - Prepare briefing documents ahead of meetings - Summarize lengthy reports into actionable insights - Gather information that supports executive decision-making - Personal Executive Support - Coordinate personal appointments and scheduling - Manage reservations, events, and travel arrangements - Assist with household logistics and service coordination - Support personal administrative tasks to maximize executive productivity Qualifications - 5+ years of Executive Assistant experience or similar senior support role - Experience supporting CEOs, founders, executives, or business owners - Exceptional organizational and time-management skills - Strong written and verbal English communication skills - Proven experience managing complex calendars and inboxes - Ability to handle multiple priorities in a fast-moving environment - High level of discretion and professionalism - Strong proficiency with Google Workspace, Outlook, and productivity tools Preferred Qualifications - Experience supporting executives in investment, finance, consulting, or deal-driven businesses - Familiarity with Notion, Slack, Teams, or project management platforms - Experience coordinating complex travel arrangements - Exposure to oil & gas, energy, finance, consulting, or investment industries - Experience managing workflows, project coordination, or task management systems Benefits - Work directly with a successful CEO and investor - Gain exposure to high-level business operations and deal flow - Make a measurable impact on executive productivity and business growth - Enjoy significant autonomy and trust - Long-term opportunity with a growing organization - Be part of an entrepreneurial environment where initiative is valued

Role Description This isn’t a rigid, repetitive call-center gig. As our Operations and Customer Support Specialist, you will serve as the operational backbone of a lean, entrepreneurial team. You’ll be the warm, professional voice that US distributors trust over the phone and the detail-oriented partner managing daily financial transactions and orders in QuickBooks. We are specifically looking for an active contributor, not a bystander. Because we operate as a tight team, you won’t just be following a script. We believe every team member should bring their brain to the table to help solve problems, build efficient processes, and directly impact our day-to-day operations. If you thrive in a collaborative, close-knit environment where your voice actually matters, you will love it here. Key Responsibilities - Answer incoming phone calls from US-based distributors. - Assist distributors with order placement, product inquiries, and general support. - Build and maintain strong, professional relationships across our business network. - Process and manage incoming orders accurately through QuickBooks. - Handle daily financial maintenance tasks, including processing payments. - Collaborate directly with ownership on a daily task list to keep business workflows moving smoothly. - Proactively look for ways to streamline workflows and suggest process improvements. - Perform basic, occasional website updates or maintenance if needed (no coding or development required). - Monitor inbound messages on social media channels (like Facebook) to ensure client inquiries are answered promptly. Qualifications - 3–5+ years of experience in customer service, operations, or administrative support. - Flawless written and spoken English and Spanish (essential for communicating with our US customer base). - Proficient with QuickBooks (or similar accounting/ERP software) and comfortable picking up basic digital tools. - Comfortable navigating business-to-business customer service and distributor environments.

Role Description The Client Success Account Manager will serve as the primary client-facing representative, leading monthly performance meetings, maintaining strong relationships with healthcare clients, and identifying opportunities to expand services based on each client's needs. This role requires someone who is confident presenting data, highly organized, adaptable, and naturally personable. While technical marketing expertise can be taught, success in this position depends on professionalism, excellent communication, and the ability to build trust with clients while ensuring an outstanding experience. Key Responsibilities - Client Relationship Management - Serve as the primary point of contact for assigned client accounts. - Build and maintain strong, long term relationships with healthcare professionals. - Respond promptly to client inquiries and scheduling requests. - Ensure clients receive exceptional service and support throughout their engagement. - Performance Reporting & Presentations - Lead monthly client meetings to review website performance, SEO results, lead generation, and other marketing KPIs. - Present prepared reports and explain metrics in a clear, confident, and professional manner. - Answer client questions and provide guidance based on campaign performance. - Make minor adjustments to presentations when necessary. - Account Growth & Client Success - Identify opportunities to recommend additional marketing services that align with each client's goals. - Educate clients on available solutions such as blogs, social media management, website enhancements, or other marketing initiatives. - Collaborate with internal teams to ensure recommendations are properly executed. - Support client retention by proactively helping clients maximize the value of the agency's services. - Scheduling & Coordination - Coordinate meetings and follow up with clients regarding schedule changes or availability. - Manage calendar adjustments professionally and efficiently. - Adapt quickly to changing priorities and urgent client requests. - Cross Functional Collaboration - Work closely with the Operations Manager and internal marketing team to stay informed on project updates. - Learn the agency's service offerings and confidently communicate them to clients. - Contribute ideas to improve client presentations and overall customer experience. Qualifications - Previous experience in Account Management, Client Success, Customer Success, or another client facing role. - Outstanding verbal and written English communication skills. - Strong presentation and public speaking abilities. - Excellent interpersonal skills with the ability to build rapport naturally. - Professional appearance and demeanor during video meetings. - Ability to confidently explain data and performance metrics. - Strong organizational skills and attention to detail. - Ability to adapt quickly and handle changing priorities. - Experience working with US based clients or companies. - Comfortable working within US Central Time business hours for approximately 20 hours per week. Requirements - Experience working with healthcare providers or physician practices. - Background in digital marketing, marketing agencies, or advertising. - Sales or consultative experience with upselling or identifying client opportunities. - Familiarity with Canva, Zoom, Google Meet, Calendly, HubSpot, HighLevel, or WordPress. - Experience reviewing marketing KPIs such as website traffic, SEO performance, or lead generation metrics. Personality Traits - Naturally outgoing and personable. - Confident and comfortable leading client conversations. - Highly coachable and eager to learn. - Reliable with exceptional work ethic and punctuality. - Professional under pressure and able to pivot when priorities change. - Proactive problem solver with strong initiative. - Empathetic and patient when working with busy professionals. - Positive attitude with a genuine desire to help clients succeed.

Role Description The Client is seeking a proactive, highly creative, and exceptionally organized Social Media & Operations Assistant based in Latin America or South Africa to serve as a vital partner in daily operations. This is not a passive "task-taker" role; we need a sharp, confident individual who takes absolute ownership of their domain and brings proactive solutions to the table rather than waiting for instruction. The absolute highest priority for this role is creative social media management and content execution. Additionally, this individual will handle backend operations, lead tracking, and administrative coordination. Key Responsibilities - Creative Social Media Management (Primary Focus) - Content Creation: Script, edit, and produce highly engaging short-form video and static content using CapCut and Canva. - Calendar Management: Dedicate focused time daily (approx. 2 hours) to mapping out and building a structured social media content calendar. - Real-Time Marketing: Remain agile enough to deploy immediate, real-time posts based on weather events. - Community Engagement: Actively manage social media channels by handling posting schedules, replying directly to comments/DMs, and proactively driving online community engagement. - Backend Operations & Lead Tracking - CRM Management: Assist with backend tracking in the Jobber CRM platform—organizing client files, updating the status of unreached leads, and ensuring data integrity. - Administrative Coordination: Track incoming emails, locate documentation, and coordinate logistics like Certificates of Insurance (COIs) with the correct contacts. - SOP Utilization: Follow and help optimize existing Standard Operating Procedures (SOPs) to get up to speed quickly on internal workflows. - Proactive Upward Management - Task Prioritization: Actively monitor the business owner’s heavy workload and help delegate, structure, and prioritize what needs immediate focus. - Accountability: Maintain a confident, assertive communication style—unafraid to set firm deadlines for the owner. Qualifications - 2–3+ years of proven experience in social media management, short-form video editing, or digital executive assistance. - Experience supporting US-based home services or blue-collar industries is a massive plus. - High proficiency with Canva and CapCut (or professional-grade equivalent editing suites). - A portfolio of past creative/video work will be required. - Previous experience with Jobber (or comparable systems like ServiceTitan, Housecall Pro) is highly preferred, but not required. - Deep understanding of American consumer culture, idioms, and service market expectations. Requirements - Confident & Direct Communicator: A strong, vibrant personality who speaks up, handles objections gracefully, and is comfortable maintaining accountability with business leadership. - Independent Problem Solver: A right-brain creative who can also think logically on the backend; someone who connects the dots independently rather than relying on micro-management. - Bilingual Status: Fluent, accent-neutral English is strictly required. Native Spanish proficiency is a welcome bonus but is not a requirement for this role. Benefits - Salary: $1,300 – $1,500 / month - Full Time position - Work Schedule: Monday to Friday, 8:30 to 16:30 (EST) - Target Start Date: ASAP

Role Description As a Customer Support Specialist & Administrator, you will manage the end-to-end customer journey by resolving inquiries through the CRM system (Gorgias) and ensuring seamless order fulfillment. You will act as the primary liaison between the brand and our logistics partners to troubleshoot shipping issues and maintain accurate order tracking. This role requires a detail-oriented professional with strong Excel skills and the ability to communicate with precision and clarity. Ultimately, you will balance high-touch customer service with essential administrative tasks in a fast-paced e-commerce environment. Key Responsibilities - Manage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias). - Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issues. - Track and monitor customers’ orders status. - Handle incremental administrative projects. - Organizing data from Shopify platform. Qualifications - Customer service support experience. - Excellent communication skills (written and verbal) with a focus on good grammar. - Solid familiarity with Excel or Google Sheets. - Experience with e-commerce platform Shopify is a plus. Requirements - C1 English level is required; the selected candidate will be speaking strictly in English during their whole shift. - Please submit your resume and audio recording in English. Benefits - Full-time position. - Salary: $1,200 per month. - Work schedule: Monday to Friday, 8:00 AM - 4:00 PM PST. - Target start date: ASAP.

Role Description The selected candidate will be speaking strictly in English during their entire shift. As an Admin Assistant, you will serve as a vital link between the clinic and its patients, ensuring a seamless journey toward holistic health. This role is designed for a detail-oriented professional who thrives in a fast-paced medical environment and is passionate about supporting individuals on their weight loss and wellness paths. You will be responsible for the high-level administrative orchestration of patient care—from managing precise hair and specimen logistics to maintaining accurate health records. Your mission is to uphold the clinic’s 27-year reputation for excellence by providing professional, empathetic communication and ensuring that no detail in a patient's personalized program is overlooked. Key Responsibilities - Handle patient follow-ups, ensuring that paperwork is complete and hair and specimen samples are mailed out in a timely manner. - Schedule and manage appointments with accuracy and professionalism. - Respond to patient inquiries and maintain excellent client communication. - Manage and update spreadsheets, reports, and administrative records. - Collaborate with the internal team to ensure smooth workflows and task completion. Qualifications - Excellent English communication skills (verbal and written). - Highly organized and able to manage multiple tasks efficiently. - Strong attention to detail. - Tech-savvy, comfortable using spreadsheets, scheduling tools, and administrative platforms. - Self-starter with strong follow-up skills and the ability to stay on top of tasks. - Prior experience in medical healthcare or patient coordination. Requirements - C1 English level is required. - Please submit your resume and audio recording in English. Benefits - Salary: $1500-$1600 per Month. - Work Schedule: Monday to Thursday, 9:00am-7:00pm, Friday 9:00am-1:00pm (EST). - Target Start Date: ASAP.