group.one

• Lead client onboarding and training sessions to ensure a smooth implementation and strong adoption of the platform. • Act as the main point of contact for clients, providing technical guidance, troubleshooting support, and tailored recommendations. • Build and maintain strong relationships with stakeholders by understanding their business goals and challenges. • Manage client-facing projects, coordinating cross-functional teams to ensure timely delivery and an excellent customer experience. • Partner with Sales teams to support renewals, identify upsell and cross-sell opportunities, and contribute to revenue growth. • Advocate for customer needs internally by collaborating with Product, Engineering, and Sales teams to improve the client experience. • Proactively engage with clients to maximize product usage, satisfaction, and long-term success. • Monitor customer performance metrics, prepare reports, and share insights, success stories, and case studies to demonstrate business impact.

• Defining product vision and roadmap based on customer needs, SEO trends, and competitive analysis. • Collaborating with engineering, design, and marketing teams to deliver features that drive user adoption and retention. • Leading cross-functional planning to ensure on-time delivery and alignment across stakeholders. • Partnering with support and growth teams to ensure product-market fit and measurable outcomes. • Conducting user research, gathering feedback, and analyzing usage data to inform product decisions. • Leading customer onboarding and experience improvements during our SaaS transition. • Implementing product analytics tools to track engagement, retention, and feature adoption. • Working closely with the customer support and success teams to identify pain points and continuously improve user satisfaction. • Keeping abreast of changes in SEO practices, search engine algorithms, and the WordPress ecosystem. • Creating clear, concise product requirement documents (PRDs) that align with business goals. • Championing a culture of experimentation and continuous learning through A/B testing and feedback loops.

• Your primary focus for this position will be to implement, improve, extend, and maintain the applications that Termly provides. • You’ll play a contributing role in the entire development process. • Review and implement technical product requirements • Solve and track problems through to resolution • Support team members and team lead to guarantee excellent working products

• Join group.one’s WordPress-focused product area, directly managing and leading several engineering teams • Establish and improve delivery cadences, planning hygiene, and execution rituals • Define, track and improve metrics related to throughput, flow efficiency, and predictability • Define and implement testing strategies (unit/integration/e2e), automation coverage, and quality gates • Implement observability standards (metrics, logs, traces), SLOs/error budgets, incident response and postmortems • Reduce build and feedback times, standardize pipelines, encourage trunk-based development and safe releases • Champion paved paths, templates, and tooling • Coach fellow Engineering Managers and Tech Leads to adopt best practices in delivery, quality, and operability; facilitate knowledge sharing • Partner with EMs to identify and remove impediments, refine workflows, and improve planning accuracy and team health • Convert product and platform goals into executable roadmaps, capacity forecasts, and release plans • Surface risks early, remove impediments, and ensure transparent communication • Maintain a living engineering handbook, playbooks, and guardrails