Role Description This position is designated as a Systems and Procedures Analyst located in a Call Center Team (CCT)/Phone Section, Call Center Division (CCD), Payroll Operations Support (POS) of the Financial Services Center (FSC), Austin, Texas. Duty locations will be determined upon selection. - The initial application review cut-off for this job announcement is 100 applications. The first 100 applications received will be considered first. - Applications received after the initial cut-off number may not receive consideration unless otherwise requested by management. - Submitting multiple applications will change the order in which your application is reviewed. - This position is in the Financial Payroll Service (FPS) of the Financial Services Center (FSC), Payroll Operations Support (POS), Call Center Division (CCD). - Knowledge of the Veteran's Affairs (VA) payroll and accounting systems and/or local payroll operations as well as the VA Time and Attendance system (VATAS). - Thorough knowledge of the Defense Civilian Payroll System (DCPS) software and Defense Finance and Accounting Service (DFAS). - Knowledge of various Payroll Personnel, Accounting, and Fiscal Manuals, along with publications of other federal agencies as they relate to the VA and DFAS automated Payroll and Accounting Systems. - Incumbent is also required to have knowledge of various Payroll Personnel, Accounting, and Fiscal Manuals. - The individual receives telephone inquiries from the field facilities on production problems that require immediate action. - Determine the appropriate steps that need to be followed after gathering facts. - The inquiries may be received from Fiscal Offices, Personnel Offices, VA Central Office, and other Federal Agencies. - Incumbent will coordinate various work functions of Payroll Technicians and other Systems and Procedures Analysts. - Conduct training for new employees and perform ongoing training as assigned by the supervisor. - Prepare standard operating procedures for both HRSmart and DFAS as a training tool. - Conduct on-site payroll training and travel required for various VA stations. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - For a GS-09 position, you must have served 52 weeks at the GS-07. - For a GS-11 position, you must have served 52 weeks at the GS-09. - An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Requirements - Specialized Experience GS-09: One year of specialized experience equivalent to at least the next lower grade GS-7. - Experience with VA Payroll and accounting systems, VA Time and attendance system (VATAS), as well as the Defense Civilian Payroll System (DCPS) software and Defense Finance Accounting. - Follows applicable regulations and instructions regarding access to computerized files, release of access codes. - Experience researching general payroll, retirement, and TSP matters. - Experience providing customer support to field station employees. - Effectively communicate payroll issues orally and in writing. - Education: Master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B or J.D., if related. - Specialized Experience GS-11: One year of specialized experience equivalent to at least the next lower grade GS-09. - Independent and thorough knowledge of payroll and accounting systems. - Functional knowledge of accounting policy and system analysis procedures. - Monitor system processing answering inquiries from field station employees. - Coordinate daily, weekly, and monthly reports within various sections of significant findings with appropriate recommendations. Benefits - Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. - Work Schedule: Monday - Friday 8:00 am - 4:30 pm. - Remote: This is a remote position. - Relocation/Recruitment Incentives: Not Authorized. - Financial Disclosure Report: Not required.

• Analyze consumer, retail, and market research datasets to identify trends, patterns, and business opportunities. • Calculate and interpret key business metrics such as market share, household penetration, brand awareness, and purchasing behavior. • Maintain and update recurring reports, trackers, and data tables. • Create charts, summaries, and presentations that communicate findings in a clear and actionable way. • Review data outputs and validate calculations to ensure accuracy and consistency. • Identify meaningful insights and translate complex data into business recommendations. • Collaborate with internal stakeholders and cross-functional teams in English-speaking environments. • Support client-facing and internal initiatives by delivering high-quality analysis and reporting.

• Act as the ultimate authority for complex self-employed scenarios, navigating "grey areas" and providing definitive quotes where standard policy may be ambiguous. • Conduct thorough assessments of loan applications against specific 2nd-tier lender requirements to ensure eligibility and serviceability. • Execute the accurate and efficient lodgement of applications through the ApplyOnline (AOL) system. • Manage the application lifecycle from lodgement to settlement, providing regular status reporting to the Senior Credit Manager. • Support the firm’s active client refinancing program, working within pre-planned lending parameters and scheduled deadlines. • Ensure all documentation meets strict Australian regulatory and internal compliance standards. • Liaise directly with BDMs and senior credit assessors at 2nd-tier Australian lenders to overturn declines and negotiate conditions.

Role Description A área de Performance em Inside Sales do QuintoAndar é o núcleo de inteligência que transforma dados em combustível de crescimento. O time de Planning & Performance atua diretamente no desenho de metas, projeções de funil e governança dos principais indicadores de vendas. Temos duas posições em aberto para o time de Performance: - Performance Operacional: responsável pelo acompanhamento diário e semanal de performance, monitoramento de KPIs, análises operacionais e suporte à otimização da operação. - Estratégia/Dados e Analytics: responsável pela definição de metas (targets), planejamento comercial, remuneração variável e análises estratégicas de performance, geração de dados, estruturação de dashboards e suporte analítico para a operação e projetos cross-funcionais. Ambas focadas no acompanhamento de performance operacional e monitoramento de KPIs diários e semanais, a base das atividades será: - Geração, estruturação e análise de dados para produção de insights acionáveis para o negócio; - Desenvolvimento e manutenção de dashboards e visualizações de performance; - Apoio na definição, acompanhamento e governança de metas operacionais (targets); - Suporte em discussões de planejamento comercial e estratégia de performance; - Apoio às análises de remuneração variável e modelos de incentivo; - Acompanhamento de projetos cross-funcionais relacionados à performance e melhoria operacional; - Tradução de necessidades do negócio em análises e entregas de dados que suportem a tomada de decisão. Qualifications - Formação superior completa; - Experiência comprovada com análise de performance e manipulação de grandes volumes de dados; - Domínio avançado de Excel / Google Sheets para modelagens financeiras ou comerciais; - Vivência na construção de dashboards em ferramentas de BI (Superset, Power BI, Tableau, Looker ou similares); - Familiaridade com IA generativa no fluxo de trabalho; - Sólido conhecimento em KPIs e métricas de funil comercial/operacional; - Inglês Intermediário; - Alto nível de ownership, senso de urgência e responsabilidade com as entregas da rotina; - Pensamento estruturado e capacidade de traduzir dados complexos em direcionais claros de negócio; - Proatividade e resiliência para navegar em um ambiente de alta velocidade, dinamismo e complexidade. Benefits - Salário competitivo; - PLR - Participação nos Lucros e Resultados; - Remuneração variável (Somente para vagas comerciais); - Vale Refeição e Alimentação; - Plano de saúde; - Plano odontológico; - Seguro de vida; - Auxílio creche e Auxílio parentalidade atípica; - Wellhub; - Auxílio home office; - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro); - Licença parental estendida; - Dia livre de aniversário, Dia das Mães e Dia dos Pais; - Clube de Benefícios (descontos em serviços do dia a dia); - Descontos em instituições de ensino; - Kit leiturinha para crianças - Playkids.