DAS Finance

Role Description This position is located within the VA Financial Services Center (FSC). FSC provides help desk support to VA employees and to VA payroll and HR offices. The help desk primarily handles issues and concerns for the VA Time and Attendance System (VATAS) and the Defense Civilian Pay System (DCPS). The incumbent will provide customer service, analyze payroll inquiries, and utilize a Customer Relations Management (CRM) system. Duty locations will be determined upon selection. Responsibilities - Serves in a call center environment, working assigned tours of duty to support nationwide coverage of customer support operations. - Delivers technical customer support by researching and applying relevant policies, procedures, knowledge bases, and reference materials to resolve functional and technical incidents related to the agency's financial management systems and applications. - Functions as an analyst on major organizational projects, including, but not limited to the planning and deployment of new systems (e.g., VATAS), migration to upgraded systems (e.g., DCPS), and implementation of initiatives involving key financial applications (e.g., HR Smart). - Responds to and resolves customer requests and technical issues related to information technology services, escalating issues as needed to ensure timely and effective resolution. - Exercises strong communication skills through delivering presentations, preparing and editing technical documentation and correspondence, and actively listening to accurately assess and address customer needs. Promotion Potential The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule - Monday - Friday 8 am - 4:30 pm Remote - This is a remote position. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. Requirements - Specialized Experience for GS-7: One year of specialized experience equivalent to at least the next lower grade GS-5. - Specialized Experience for GS-9: One year of specialized experience equivalent to at least the next lower grade GS-7. Benefits - Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. Education Requirements - A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Education for GS-7: 1 full year of graduate level education or a Bachelor's degree with superior academic achievement. - Education for GS-9: A Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. Physical Requirements The work is performed in a typical office / call center environment, an area of moderate noise and one that is well lit and air conditioned. The position involves permanent tours of duty involving day and evening tours.

Role Description This position leads to the Payroll Field Operations, Phone Team, within the Financial Payroll Service at the Financial Services Center. The incumbent provides program management oversight for centralized payroll planning and operations while ensuring VA's multi-billion-dollar payroll is reported and recorded timely and accurately. Performs advisory duties associated with the management and control of resources or funds within a centralized payroll structure. Responsibilities - Supervises the activities of personnel engaged in the planning, program control and management, civilian personnel management, and general administrative support of the organization responsible for payroll operations. - Provides administrative and technical supervision necessary for accomplishing the work of the unit. Performs the administrative and personnel management functions relative to staff supervised. - Establishes guidelines and performance expectations for staff, which are clearly communicated throughout the formal employee performance management system. - Oversees the workflow related to determining pay, maintaining payroll and accounting records, and completing related reports pertaining to civilian employees while applying pay and leave laws, rules, regulations, and agency policy regarding entitlements to overtime, differentials, hazardous duty, holiday and special rates, premium pay, and allowances. - Serves as technical expert and ensures section operating procedures are current; changes are included when necessary and made available to employees timely. Work Schedule - Mon-Fri 8:00am - 4:30pm - Compressed/Flexible: Available with supervisory approval. - Virtual: This is a virtual position. Position Description/PD# PD19503A Relocation/Recruitment Incentives Not Authorized Financial Disclosure Report Not required Supervisory Probationary Statement Applicants selected for this position may be required to serve a one-year supervisory probationary period. Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/22/2026. - Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. - Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Requirements - You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. - Examples of specialized experience would typically include, but are not limited to: - Managing or overseeing payroll, financial systems, or accounting operations, including reconciliation and reporting of financial data. - Analyzing financial or administrative processes and recommending improvements to increase efficiency, accuracy, and compliance. - Applying knowledge of federal financial regulations, policies, and procedures to ensure proper program execution. - Providing technical guidance or supervision to staff engaged in financial management, payroll operations, or administrative functions. - You will be rated on the following Competencies for this position: - Communications - Leadership - Strategic Thinking - Technical Competence Benefits - A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. - Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements - The work normally involves mental rather than physical exertion. The work is mostly sedentary. Career Transition Assistance Plan - CTAP provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. - To be qualified for this vacancy, you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and meet the well-qualified criteria below: - Independently directing and managing large-scale payroll or financial operations involving multiple systems, stakeholders, and organizational components. - Serving as a senior technical authority on payroll, financial systems, or accounting policy, resolving complex or unprecedented issues. - Leading program-wide or enterprise-level process improvement initiatives resulting in measurable efficiency gains or cost savings. - Providing expert-level interpretation of federal financial regulations and advising senior leadership on policy impacts and implementation strategies. - Supervising a diverse workforce and managing performance, workforce planning, and organizational change in a complex operational environment. - Designing, implementing, or overseeing internal controls and audit readiness activities to ensure compliance with federal financial standards.