• Act as 1st line support by qualifying customer calls • Find a technical resolution to the application problem (including writing scripts & queries) • Escalate to 2nd/3rd line when needed • Ensure customer satisfaction by providing excellent service through regular & timely communication • Prioritize calls and tasks • Provide product training • Provide quality documentation & reporting and share subject matter knowledge.

Role Description We are seeking a skilled Retail-Commercial Refrigeration Engineer to join our team, responsible for the installation, maintenance, and repair of commercial refrigeration systems across retail locations throughout the UK. - Carry out planned preventative maintenance (PPM), reactive callouts, and emergency breakdown repairs on commercial refrigeration equipment, including: - Remote packs and condensing units - Cold rooms, chillers, and freezers - Integral display cabinets - HVAC/refrigeration hybrid systems (where applicable) - Diagnose and repair mechanical and electrical faults in refrigeration systems. - Perform installation and commissioning of new refrigeration equipment and systems. - Ensure compliance with F-Gas regulations, health & safety standards, and company procedures. - Maintain accurate service records, reports, and documentation via digital job management systems. - Provide excellent customer service on-site, liaising with clients, store managers, and head office contacts to ensure clear communication and timely updates. - Participate in an on-call rota to support emergency breakdowns outside of standard working hours. - Maintain company vehicle, tools, and equipment in good working condition. Qualifications - F-Gas certification (Category 1) – essential. - NVQ Level 2 or 3 (or equivalent) in Refrigeration & Air Conditioning. - Knowledge of CO₂ refrigeration systems (transcritical/subcritical) is highly desirable. - Full UK driving licence. Requirements - Minimum 3 years' experience in commercial refrigeration. - Experience within retail or commercial refrigeration systems preferred. - Familiarity with major refrigeration brands (Carrier, Hussmann, AHT, etc.). Benefits - If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. - We’re interested in getting to know you and what you bring to the table!

• Install and repair equipment at client sites • Provide technical support to customers • Troubleshoot and diagnose problems on-site and remotely • Maintain accurate documentation of service reports

• Durchführung von Inbetriebnahmen und Wartungen unserer Wärmepumpen bei Endkundinnen, Endkunden und Anlagenbetreiber:innen • Serviceorientierte Beratung unserer Kund:innen von Heizungsbetrieben telefonisch und vor Ort zur Sicherung unserer Kundenzufriedenheit • Unterstützung Ihrer Kolleg:innen im technischen Außendienst im erweiterten Umkreis Ihres Einsatzgebietes • Übernahme des Bereitschaftsdienstes mit dem Ziel, unseren Kundinnen und Kunden schnellstmöglich zu helfen