• Durchführung von Inbetriebnahmen und Wartungen unserer Wärmepumpen bei Endkundinnen, Endkunden und Anlagenbetreiber:innen • Serviceorientierte Beratung unserer Kund:innen von Heizungsbetrieben telefonisch und vor Ort zur Sicherung unserer Kundenzufriedenheit • Unterstützung Ihrer Kolleg:innen im technischen Außendienst im erweiterten Umkreis Ihres Einsatzgebietes • Übernahme des Bereitschaftsdienstes mit dem Ziel, unseren Kundinnen und Kunden schnellstmöglich zu helfen

• Serve as the primary technical resource for the Bay Area sales team. • Partner with Account Managers to qualify opportunities and drive sales through technical expertise. • Lead customer discovery and translate needs into UR/MiR solutions. • Deliver demos, technical presentations, and proof-of-concept experiences. • Build ROI analyses, proposals, and solution recommendations. • Guide customers and partners from design reviews to pilots and scale-up. • Lead workshops, architecture reviews, and hands-on sessions. • Support proof-of-concept and pilot deployments at key customer sites. • Help design systems using UR/MiR hardware, sensors, perception, and AI. • Troubleshoot robotic performance issues during pre- and post-sale engagements.

Role Description pro-beam USA is seeking a Senior Field Service Engineer to support highly customized electron beam welding and additive manufacturing systems throughout North America. This position is ideal for engineers who enjoy working on complex industrial equipment, solving challenging technical problems, and serving as a trusted technical resource for customers and internal teams. - The role combines hands-on startup support, advanced troubleshooting, customer training, technical escalation support, and collaboration with engineering teams in both the U.S. and Germany. - While direct experience with electron beam technology is not required, candidates should have experience supporting sophisticated industrial equipment and a strong desire to learn highly specialized manufacturing technologies. Qualifications - Required: - 5+ years of experience in Field Service, Startup, Applications Engineering, Technical Support, or a related technical role - Strong troubleshooting skills involving complex industrial equipment - Experience supporting electrical, mechanical, automation, or electromechanical systems - Ability to work independently in customer-facing environments - Strong communication and training capabilities - Willingness to travel approximately 25–40% - Preferred: - Experience with vacuum systems, high-voltage equipment, semiconductor equipment, laser processing systems, additive manufacturing equipment, machine tools, industrial furnaces, or similar technologies - Familiarity with PLC diagnostics and industrial automation systems (Siemens experience is a plus) - Experience working within multinational or German engineering organizations - Experience mentoring or supporting junior technical personnel Requirements - Support installation, startup, and commissioning activities for electron beam welding and additive manufacturing systems - Diagnose and resolve complex electrical, mechanical, controls, vacuum, and electromechanical issues - Provide technical support and troubleshooting both remotely and on-site - Serve as a key technical resource during customer escalations - Deliver customer training and technical guidance - Support root-cause analysis and implementation of corrective actions - Work closely with engineering and project teams in Germany and the U.S. - Contribute to technical documentation, troubleshooting procedures, and knowledge-sharing initiatives - Support continuous improvement of field service and technical support processes Benefits - Hourly rate: $50–$55/hour + overtime - 15 days PTO - 401(k) with company match - Blue Cross Blue Shield medical coverage including dental - Visa sponsorship may be considered on a case-by-case basis Company Description pro beam is a global leader in electron beam technology, delivering advanced welding and additive manufacturing solutions for demanding industrial and research applications for over 50 years. Its systems are trusted in industries where precision and reliability matter most, including aerospace, defense, automotive, energy, and advanced manufacturing. The U.S. subsidiary in Lombard, IL serves as the operational hub for commissioning, service, training, customer support, and manufacturing operations across North America.

• Utilize blueprints, wiring diagrams and manufacturer's installation manuals to complete assigned projects • Inspect and test components of natural gas, propane, and electrical systems to include tanks, regulators, and injectors • Removal, installation, and modification of Natural Gas and Propane fuel systems • Work safely with high pressure systems in excess of 3600psi • Mobile field diagnostic and repair work on natural gas and propane fuel systems • Evaluate repairs needed and make practical decisions on the best repair strategy • Lead field repair team on campaigns • Serve as the point of contact when on site. Evaluate situation and determine best avenue to proceed as well as keeping the customers informed of progress and status of the repairs. • Provide exceptional customer service and technical support of products • Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner to earn long-term partnerships • Develop a thorough understanding of Agility’s products • Complete required contact and service reports in a timely fashion including call reports, performance reports along with product analysis and expense reports • Maintain current working knowledge of local and national codes where applicable • Capture Voice of Customer data whenever possible to help improve products/processes • Ability for 60% - 80% travel with the ability to leave on short notice to keep up with customer demands • Assist with kit assembly as necessary