• Serve as a technical lead for field integration efforts, helping define and standardize how FPS is deployed, integrated, and supported across customer environments. • Assist in the design, implementation, and continuous improvement of field engineering tooling, scripts, and integration workflows. • Identify gaps in integration processes and help implement scalable solutions that improve repeatability, reliability, and deployment speed. • Partner with engineering, product, and customer success teams to translate field requirements into actionable implementation patterns and tooling. • Support the operational readiness of field personnel by developing documentation, deployment guides, and integration playbooks. • Conduct on-site assessments to evaluate customer infrastructure and inform integration strategies and tooling needs. • Develop and maintain integration plans, timelines, and technical documentation that guide execution across engagements. • Provide hands-on technical support during deployments, serving as an escalation point for complex integration challenges. • Gather and synthesize field feedback to inform improvements to FPS capabilities, integration approaches, and internal tooling. • Help ensure successful deployments by proactively identifying risks and assisting in resolution of integration issues.

• Support customers throughout the entire lifecycle of Malvern Panalytical instruments • Diagnose and resolve issues independently • Provide operational training to customers • Offer remote support via PC and phone • Assist with helpdesk and training activities • Continuously update product knowledge • Manage company assets responsibly • Adhere to code of ethics and professional engineering standards

• Install, test, repair, modify and update Retech and competitors’ equipment. • Provide maintenance, preventive maintenance, and upgrades in customer facilities, as well as emergency service. • Provide superior customer service both in person and remotely through a variety of mediums. • Train customers on proper operation, maintenance, and safety of equipment. • Provide support to customers as required. • Build customer relationships through positive and productive communication, guidance, training, and feedback. • Document customer communications, equipment issues, service reports, service reports and other required documentation. • Provide clear direction to subcontract or customer supplied workforce to execute project responsibilities that include welding, assembly, testing, and operation of equipment and systems while ensuring a safe and efficient job site. • Report any unsafe situations, work environments, and potential conditions that could bring harm to employees to both Retech and the customer location. • Cooperate with the customer in resolving the unsafe situation so the work on site may continue. • Plan flow of materials through installation and commissioning phase of the project.

• Performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and/or other imaging devices or systems. • Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques. • Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. • Installs the actual units and conducts the needed customer in-house product and unit training. • Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards. • Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. • Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. • Interacts with clinical staff on a regular basis to ensure needs are being met. • Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. • Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. • Tracks and records all installation information as necessary.