Probo Medical

• Provide Salesforce Architecture recommendations to stabilize our environment. • Drive the integration with our ERP solution to decouple functionality that currently exists in Salesforce. • Administer and maintain the Salesforce platform, including user account management, security settings, and data integrity. • Configure Salesforce objects, fields, workflows, process automation, and validation rules to support business needs. • Provide ongoing support and training to end-users to ensure effective adoption and utilization. • Collaborate with cross-functional teams to gather requirements and translate them into system solutions. • Perform system monitoring, troubleshooting, and performance optimization to ensure stability. • Implement data management best practices, including deduplication and data cleansing. • Create and manage reports, dashboards, and analytics to support business decision-making. • Stay updated on new Salesforce features and capabilities and recommend improvements. • Assist in system integrations with third-party applications and other business platforms. • Ensure compliance with Salesforce best practices, governance, and security protocols.

• Work to learn and establish rapport with customers. • Schedule and perform preventative maintenance. • Generate revenue growth by offering solutions and products aligned with the service portfolio. • Provide timely responses to service requests. • Complete and submit applicable field service reports for invoicing. • Develop a profitable territory performing service, selling service contracts, parts, systems. • Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources. • Troubleshoot and problem solve issues as they arise when doing service calls. • Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies. • Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. • May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate. • Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client’s ultrasound equipment portfolio and needs.

• Provides the key interface between the customer and company. • Communicates clearly, concisely, and accurately by phone and electronically. • Addresses incoming inquiries and qualify customers’ needs. • Processing orders and order confirmations, creating and following up on quotations, providing order delivery information, offering cost-saving alternatives and/or related products if available, problem solving, addressing customer complaints, answering general inquiries. • Assists other departments as needed. • Maintains working knowledge of customer support policies and processes. • Always maintains customer focus and provides solutions to customer needs. • Follows customer support processes and completes tasks with a high degree of accuracy. • Maintains superior product knowledge. • Meets/exceeds individual and departmental goals. • Works effectively with other departments to meet customer needs. • Engage team members to maintain customer support expectations. • Maintains professional working relationships with customers, colleagues, suppliers and management.

Role Description Reporting to the Area Service Manager, the Field Service Engineer (FSE) performs skilled, technical, and advisory work in the installation, repair, maintenance, and calibration of diagnostic and/or other imaging devices or systems. In conjunction with a radiation physicist, performs quality assurance testing and calibration. Trains medical and clinical staff on the safe and proper use of such equipment and systems. This position is expected to have the ability to multi-task several projects and will require travel to regional customer locations. This is a home office-based position. Essential Job Responsibilities - Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques. - Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations, and recalls with external and internal resources. - Installs the actual units and conducts the needed customer in-house product and unit training. - Performs scheduled maintenance, calibrations, and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications, and/or other applicable codes and standards. - Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. - Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. - Interacts with clinical staff on a regular basis to ensure needs are being met. - Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. - Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA, and/or state regulatory agencies. - Tracks and records all installation information as necessary. - Responsible for working knowledge of current Service Software. - Responds to Support Services when calls are dispatched. - Schedules with customers for appropriate service response times to meet contractual obligations. - Completes service reports including Preventative Maintenance documents and submits them within the established guidelines of the department. - Completes Expense reports and submits them within the established guidelines of the department. - Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. - Fills out return parts tags on used and unused parts. - Maintains shipping records of returned parts. - Responsible for keeping the Product Support Specialist, Area Service Manager, and Sales Team up to date on customer contacts and resolution of any application problems. - Accountable for assisting with retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility. - Follows the service escalation process WI-FS-7.5.1.3.3-003. - Ability to work evenings and weekends as required. - Follows all pertinent requirements to meet ISO13485 certification as pertains to Field Service Engineers. - Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. - Lifts, carries and/or pushes/pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing proper technique. - Provides on-call service coverage on a rotating basis, as needed. Qualifications - Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. Military equivalency is also acceptable. - Five years' plus experience servicing equipment. - Previous mechanical, electronics, or electrical work experience, either in a field service or hospital-based setting, is required. - Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. - Experience troubleshooting and responding to customer concerns. - Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology. - Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process. - Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers. - Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams, and technical manuals of biomedical and imaging instrumentation. - Ability to travel, up to 80% of the time. - Ability to operate an automobile. - Valid driver’s license, good driving record and must be able to pass a motor vehicle record check. - Adherence to certification/credentialing as required by the Customer in connection with admission into its facilities to perform job duties. - Customer requirements to allow admission into its facilities to perform job duties may include but are not limited to - drug testing and immunizations, including Covid vaccination, as dictated by the customer or facility policy. Requirements - Knowledge of diagnostic imaging medical devices. - Ability to resolve problems, think analytically, work independently and communicate professionally. - Willingness to work flexible hours and overtime, often on short notices, and work a rotating on-call service schedule, including weekends, for critical issues and coverage. - High degree of mechanical aptitude. - Excellent interpersonal and communication skills. - Resourceful, with the ability to work independently. - Strong time management skills. - Ability to adapt to changing circumstances. - Decision-making, problem resolution, and creative thinking skills. - Attention to detail. - Ability to multi-task activities with shifting priorities. Benefits - Pay Rate: $30 per hour.

• Utilize tools and resources to effectively recruit for Company openings. • Source candidates and cultivate talent pipelines including advanced sourcing, outreach, networking use of social media and other channels. • Review resumes and conduct initial phone screenings. • Schedule interviews and coordinate communication between candidates and hiring teams. • Assist with drafting job postings and posting positions. • Contacts schools, alumni groups, veteran organizations, women organizations, disability organizations, and other public organizations to find and attract applicants. • Monitor affirmative action goals and makes outreach efforts to reach candidates in protected classes to make progress towards goals. • Provide a positive candidate experience throughout the hiring process and ensures a positive representation of our company brand within the marketplace. • Ensure all recruiting and interviewing processes are aligned with state and federal laws. • Updates ATS system.

• Responsible for the installation and service of OEM medical devices which will include electrical, mechanical and software components. • Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades. • Establish and maintain a high level of customer satisfaction through service excellence. • Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork. • Train customers on basic operation and use of medical devices. • Manage inventory, keep accurate records, and return unused and failed parts promptly. • Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime. • Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. • Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. • Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory. • Provide on-call service coverage on a rotating basis, as needed.

• Review employee timecards for completeness and accuracy, partnering with supervisors to resolve discrepancies • Prepare and process bi-weekly payroll for U.S. and Canada locations • Manage payroll data including garnishments, PTO, benefits deductions, and 401(k) contributions using automated systems • Maintain up-to-date employee records and ensure timely, accurate processing of employee changes • Respond to unemployment claims with professionalism and accuracy • Support compliance efforts by reviewing policies and staying current with employment laws and best practices • Manage year-end payroll processes and assist with state-specific reporting • Provide thoughtful, responsive support to employees regarding payroll and benefit inquiries • Conduct new hire orientation for payroll, benefits, and company HR programs • Assist in preparing OSHA logs, worker’s compensation reports, EEO-1, VETS, and other annual reporting • Help administer employee benefits programs, including health, dental, vision, disability, life insurance, flexible spending, COBRA, and more • Support monthly insurance premium reconciliation and carrier communication • Assist with administering leave programs including FMLA and other leaves of absence • Contribute to companywide wellness initiatives and employee engagement activities • Participate in compensation and benefits surveys to help maintain competitive practices

• Performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and/or other imaging devices or systems. • Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques. • Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. • Installs the actual units and conducts the needed customer in-house product and unit training. • Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards. • Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. • Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. • Interacts with clinical staff on a regular basis to ensure needs are being met. • Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. • Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. • Tracks and records all installation information as necessary.