• Install, test, repair, modify and update Retech and competitors’ equipment. • Provide maintenance, preventive maintenance, and upgrades in customer facilities, as well as emergency service. • Provide superior customer service both in person and remotely through a variety of mediums. • Train customers on proper operation, maintenance, and safety of equipment. • Provide support to customers as required. • Build customer relationships through positive and productive communication, guidance, training, and feedback. • Document customer communications, equipment issues, service reports, service reports and other required documentation. • Provide clear direction to subcontract or customer supplied workforce to execute project responsibilities that include welding, assembly, testing, and operation of equipment and systems while ensuring a safe and efficient job site. • Report any unsafe situations, work environments, and potential conditions that could bring harm to employees to both Retech and the customer location. • Cooperate with the customer in resolving the unsafe situation so the work on site may continue. • Plan flow of materials through installation and commissioning phase of the project.

• Performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and/or other imaging devices or systems. • Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques. • Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. • Installs the actual units and conducts the needed customer in-house product and unit training. • Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards. • Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. • Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. • Interacts with clinical staff on a regular basis to ensure needs are being met. • Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. • Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. • Tracks and records all installation information as necessary.

• Perform on-site property risk inspections and surveys for commercial clients. • Evaluate and report on fire protection systems, loss expectancy, and general property conditions. • Use our proprietary technology to efficiently gather data and complete risk surveys. • Collaborate directly with clients to help them understand risks and manage their insurance premiums effectively. • Provide expert recommendations for improving property risk profiles and risk mitigation strategies. • Work independently, managing your own schedule, while contributing to a remote team environment. • Stay current with industry trends and standards in risk management and property engineering.

• Install panoramic X-ray and cone-beam equipment, along with the related computers. • Calibrate the equipment to ensure high-quality images and optimum performance. • Test and remove existing equipment for either purchase for recertification or disposal. • Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks. • Conduct performance tests on purchased equipment to ensure proper quality and condition. • Maintain tools and test equipment properly. • Deliver on-site or remote technical support for computers and dental imaging equipment. • Create and maintain necessary technical documentation and procedures. • Complete required internal, regulatory documentation, and expense reports on time. • Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods. • Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training. • Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction. • Meet health and human services, environmental health and safety and/or other applicable regulatory requirements. • Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving. • Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers. • Assume added responsibilities as asked.