Direct Travel

Role Description You will play a pivotal role in driving net new revenue for Direct Travel’s newest and industry-leading product set as well as our legacy tool set. This role will require the unique characteristics of a driven sales professional, with knowledge of the travel industry and all its intricacies, expertise of cloud technology, and the business acumen to navigate across all departments within an organization in order to drive home a vision that disrupts the status quo and challenges how organizations think about problems they didn’t know they had. This role requires a seasoned sales professional with a proven track record of success in selling complex solutions to local, regional, national & global, enterprise-level organizations. This is a fully remote position that'll focus on Maritimes, Canada that can be based out of Nova Scotia, New Brunswick or Prince Edward Island, with up to 25% travel. - Develop and implement territory sales plans to achieve revenue targets and expand market share within assigned geography. - Identify key decision-makers, influencers and detractors within client organizations and develop strong relationships at multiple levels. - Act as a trusted advisor to clients, providing insights and recommendations to help them achieve their business goals. - Lead contract negotiations internally and with the client. - Regularly update forecasted deals in our customer relationship management system (Salesforce CRM) on a daily and weekly basis. - Achieve monthly, quarterly, and annual sales targets. - Collaborate with cross-functional teams including marketing, product development, value engineering, implementation, customer success and partner alliances. - Represent Direct Travel at industry events, conferences, and client meetings. - Monitor market trends, competitor activity, and industry developments to identify opportunities for growth and differentiation. - Drive continuous improvement initiatives to optimize sales processes and enhance overall efficiency and effectiveness. Qualifications - Bachelor's degree in business-related field OR equivalent experience. - 10 years of experience in sales roles, with a proven track record of exceeding sales targets. - Experience within Travel Management Sales or similar sales roles in Hotel “Corporate Transient sales”, or “Corporate Car Rental” sales is an asset. - Deep understanding of the Travel Tech Industry and its competitive landscape is an asset. - A dynamic person who can embrace the concept of the Perfect Trip and convey that vision to multiple stakeholders. - Possesses high level of business acumen to engage various levels within the target prospect up to and including C-level executives. - Demonstrated ability to utilize sales methodologies. Comfortable with having uncomfortable conversations. - A curious mindset coupled with creative problem-solving skills, and “outside the box” thinking and creativity. - Must have excellent customer service, interpersonal and communication skills. - Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook and Salesforce CRM. Benefits - Medical, Dental, and Vision benefits. - Employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Role Description The Director of Production Services leads a team of Creative Group production employees and contractors and is responsible for the overall business performance of the department through scalable infrastructure development, team optimization, cross-functional collaboration and sales strategies. - Lead, maintain and grow a high-performing and cohesive team. - In partnership with leadership, develop scalable foundation of systems, tools, processes and technology to further establish production as a core competency within the organization. - Collaborate cross-functionally to optimize the performance of the production department focusing on driving efficiency, collaboration, consistency, profitability, and service excellence. - Manage and coach team members for professional development; identify and enable educational opportunities aligned with individual career objectives. - Attract, interview, hire, train, and retain the best team. - Develop training curriculum to create consistency and to meet the success pathing and competency benchmark requirements for each role. - Build and oversee a diverse bench of freelance talent, understanding their strengths and weaknesses, and aligning them with projects and organizational need. - Measure, assess and regularly analyze overall team performance, initiating any actions needed to close gaps and addressing opportunities for improvement. - Participate on the Organizational Leadership Council (OLC) to represent the production department internally. - Create a culture of psychological safety by welcoming feedback, navigating difficult conversations and conflict when necessary. - Develop and deliver timely and fair performance reviews to direct staff, ensuring employee development and goal optimization. - Discipline and terminate, if needed, with the approval of the appropriate Senior Leadership Team member, and President. Qualifications - Bachelor's degree from an accredited college or university with major course work in business administration, hospitality, tourism or a related field required, or a combination of education and experience. - Must possess a minimum of 7-10 years of previous experience in the Events or Production Industry based on the role, including experience leading or supervising production teams or projects. - Must be tech savvy, proficient in Microsoft Office products especially, Excel and PowerPoint, and be comfortable using CRM tools. - A strong knowledge of content streaming platforms, including Microsoft Teams, Zoom, Facebook Live, etc. - Comfortable working closely with senior level executives. - Possess a strong set of hands-on production skills is a plus, with knowledge of shooting video, as well as editing. - Strong understanding of all areas of event strategy, creative, production, including audio recording and mixing, lighting, staging, projection, etc. for live stage events and virtual meetings. - First-hand experience producing high-quality large-scale meetings and events. - Understanding of best practice production methodologies. Requirements - Models behavior that reflects our organization’s Vision and Core Beliefs. - Excellent interpersonal skills to relate well with levels of the organization cooperatively, individuals at all levels of the client organization, Account Executives, Operations, including senior-level management, and others. - Excellent communication and presentation skills to write promotional material, develop, express ideas, and results of research, and participate in sales calls with clients. - Strong analytical and attention to detail skills to develop accurate sales forecasts, analyze sales data, and prepare regular sales reports. - Must be able to collaborate within cross-functional teams to deliver successful outcomes. - Creative problem-solving skills, to solve problems to support successful project delivery and client satisfaction. - Comfortable in a results-oriented, fast-paced environment. - Must be able to work effectively in an environment that isn’t bound by the traditional ‘9 to 5’ mentality. Working Conditions - Must be able to travel up to 20% of the time. - Office environment. - Frequent use of a computer and other office equipment. - Ability to lift 20 lbs. - Frequent sitting, standing, and walking. - While performing the duties of this job, the employee is regularly required to talk or hear. - The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. - Ability and willingness to work extended workdays and possible weekends. - Accessible during acceptable working hours identified per project/program. Remote Working Requirements - Reliable home internet connectivity. - Ability to troubleshoot own devices & connectivity.

Role Description The Senior Director of Account Management is responsible for overseeing client relationships, ensuring service excellence, and driving account growth. This role leads a team of account managers and works closely with sales and operations to deliver integrated client solutions. This is a remote position that can be located anywhere in Canada, but will be supporting our Western Canada accounts. There is roughly ~15% travel. - Lead account management teams to deliver superior client service - Develop and execute account growth strategies - Build and maintain strong client relationships at senior levels - Collaborate with sales, operations, and product teams to address client needs - Monitor account performance and ensure achievement of KPIs and SLAs - Manage client escalations and issue resolution - Drive retention and satisfaction initiatives Qualifications - 10+ years of client relationship and account management experience - Experience leading and developing high-performing teams - Strong strategic thinking and problem-solving abilities - Excellent interpersonal and communication skills - Knowledge of travel industry preferred - Bachelor’s degree required; MBA or advanced degree a plus Benefits - Medical, Dental, and Vision benefits - Employee rewards and recognitions program - Total Rewards Package including Wellness, Sustainability, DE&I initiatives, and Mental Health Support Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Role Description As an integral part of the Direct Travel North America Leisure Sales Management Team, you will be responsible for driving sales and revenue growth, while supporting Direct Travel Leisure, the team, and our preferred partner objectives. This role will oversee one of four specialized sales teams, each aligned with a distinct advisor growth path: Tours, Cruise, Hotels & Resorts, and Active & Adventure. You will collaborate closely with the Marketing team and Virtuoso to strengthen brand visibility and engagement across your teams. This position works in partnership with fellow Leisure Sales Managers and reports directly to the Director of Leisure Sales. This is a remote position, and applicants who are legally authorized to work in the US or Canada are welcome to apply. Expedition Expectations - Managing, mentoring and coaching staff advisors, branch supervisors and branch managers within the team to ensure that all quality and service standards are met. - Responsible for ensuring that standard operating processes and procedures are adhered to, including GDS script usage, CB+ ResCard and invoicing standards, and CB+ Marketing coding standards. - Work with Direct Travel’s Marketing team to optimize lead generation programs to grow business within each team and to effectively market travel opportunities to new and current clients. - Assist in coordination of scheduling for regional offices with backup procedure if necessary. - Ensure employees are compliant with all company policies and processes. - Ensure customer service standards per Direct Travel’s policy manual. - Work directly with Advisors on any error issues to resolve while keeping the management team informed. - Provide ongoing training support to regional advisors and teams with a particular focus on sales growth and strategic partnerships. - Participate in all Management meetings, Virtuoso events when required. - Escalate issues to the next level of management as necessary. - Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. - Organize and participate in local/regional events to promote travel, drive leads, and close sales. - Collaborate with Operations to optimize processes and efficiencies with a focus on travel advisors. Qualifications - Minimum 8 years travel agency experience. - Proficiency in Microsoft Office Software. - GDS Experience an asset. - Ability to demonstrate leadership along with personal and organizational integrity. - The capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility. - Effective oral and written communications skills. - Travel to Regional offices within North America as needed. - Action-focused, pragmatic and self-disciplined. - Capability of maintaining a favorable company image when interfacing with outside sources. - Proven pursuit of learning and self-development. - Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company. Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.

Role Description We are seeking a highly experienced Senior Project Manager to lead a critical enterprise initiative: achieving PCI DSS Level 1 Service Provider compliance and delivering a successful, audit-ready Report on Compliance (ROC). This role will own the end-to-end program lifecycle—from scope optimization and gap assessment through remediation, control validation, and final QSA audit coordination. The ideal candidate has a proven track record of leading organizations through PCI certification as a service provider, with a strong emphasis on scope reduction strategies and tokenization. This is a remote position. Key Responsibilities - Program Leadership: - Lead the enterprise PCI DSS compliance program for Level 1 Service Provider designation. - Develop and execute a comprehensive PCI program roadmap. - Establish governance, reporting cadence, and executive-level visibility. - PCI Scope Optimization & Tokenization Strategy: - Define and implement strategies to minimize Cardholder Data Environment (CDE) scope. - Lead initiatives to reduce PCI footprint through segmentation, isolation, and architectural redesign. - Design and implement tokenization strategies (network, application, or third-party) to eliminate storage, processing, and transmission of PAN where feasible. - Partner with engineering and product teams to integrate tokenization into payment workflows. - Ensure scope reduction decisions are defensible and aligned with QSA expectations and PCI DSS v4.0 guidance. - QSA & Audit Execution: - Serve as the internal expert aligned to PCI DSS v4.0. - Lead or coordinate development of the Report on Compliance (ROC). - Interface with external QSAs, acquiring banks, and stakeholders. - Gap Assessment & Remediation: - Conduct PCI gap assessments across infrastructure, applications, and third parties. - Drive remediation across segmentation, IAM, logging, vulnerability management, and encryption. - Cross-Functional Coordination: - Partner with security, infrastructure, application, legal, and vendor teams. - Drive accountability for control ownership and deadlines. - Documentation & Evidence: - Oversee policies, procedures, evidence artifacts, and system documentation. - Ensure audit readiness with defensible documentation, especially around scope justification and tokenization controls. - Risk & Stakeholder Management: - Identify risks and escalate appropriately. - Provide executive-level reporting. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience. - Proven experience leading or playing a primary role in delivering a PCI DSS ROC for a large, complex PCI environment. - Experience working directly with QSAs and managing audit expectations, including scope validation and control interpretation. - Demonstrated experience with driving or implementing PCI scope reduction strategies, including network segmentation, and tokenization implementations. - 8+ years in security, compliance, or risk. - Deep expertise in PCI DSS, CDE scoping, and control implementation. Preferred Qualifications - Current or previous experience as a QSA or ISA. - PMP certification. - Travel, hospitality, or payment processing experience. - Experience implementing or integrating with tokenization providers (e.g., gateway-based, vaultless, or third-party solutions). - Familiarity with ISO 27001, SOC, and GDPR. Key Competencies - Executive presence. - Strong execution focus. - Ability to translate compliance into implementation. - Deep understanding of architectural tradeoffs for reducing PCI scope. - High accountability. Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel. #LI-Remote

Role Description We are seeking a detail-oriented and execution-focused GRC / PCI Compliance Analyst to support a critical enterprise initiative: achieving PCI DSS Level 1 Service Provider compliance and delivering a successful, audit-ready Report on Compliance (ROC). This role will work closely with the PCI Program Director to drive control implementation, documentation, and audit readiness across the organization. The ideal candidate has hands-on experience supporting PCI audits, managing evidence collection, and operationalizing controls in complex environments. This is a high-impact, execution-heavy role responsible for ensuring controls are not only designed, but documented, validated, and audit-ready. This is a remote position. Key Responsibilities - PCI Control Implementation & Support - Support the implementation and operationalization of PCI DSS v4.0 controls across infrastructure, applications, and business processes. - Partner with control owners to ensure requirements are clearly understood and effectively implemented. - Track control status, gaps, and remediation progress. - Documentation & Evidence Management - Develop and maintain policies, standards, and procedures aligned to PCI DSS. - Create control narratives and process documentation. - Manage evidence artifacts required for audit. - Build and manage a centralized evidence repository mapped to PCI requirements. - Ensure all documentation is accurate, complete, and audit-defensible. - Audit Readiness & Support - Prepare the organization for PCI assessment by validating control implementation. - Conduct internal readiness reviews. - Identify and remediate documentation gaps. - Support the QSA audit process, including responding to evidence requests, coordinating interviews and walkthroughs, and tracking audit findings and follow-ups. - Scope Documentation & Control Mapping - Assist in maintaining data flow diagrams, system inventories, and Cardholder Data Environment (CDE) documentation. - Map controls to PCI DSS requirements and ensure traceability between requirements, controls, and evidence. - Risk & Gap Management - Support PCI gap assessments across systems, applications, and vendors. - Track and manage remediation items, ensuring timely closure. - Identify control weaknesses and escalate risks to the Program Director. - Cross-Functional Coordination - Work closely with IT / Security, Business and Operations teams, Application Development teams, and Legal / Compliance / Risk. - Ensure alignment between technical implementation and compliance requirements. - Tokenization & Scope Reduction Support - Support documentation and validation of scope reduction initiatives, including tokenization implementations and segmentation strategies. - Ensure evidence clearly demonstrates reduction of PCI scope and removal of PAN from systems where applicable. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience. - 5+ years of experience in GRC, compliance, or information security. - Hands-on experience supporting PCI DSS audits or compliance programs. - Strong understanding of PCI DSS requirements and control structure. - Control documentation and evidence expectations. - Experience managing audit evidence and documentation repositories. - Strong organizational skills with high attention to detail. Preferred Qualifications - Experience supporting a PCI DSS ROC (merchant or service provider). - ISA (Internal Security Assessor) certification. - Experience with GRC tools (e.g., OneTrust (preferred), Archer, ServiceNow GRC, Audit/evidence management platforms). - Familiarity with ISO 27001, SOC 1 / SOC 2, GDPR or data privacy frameworks. Key Competencies - Strong attention to detail and documentation discipline. - Ability to translate compliance requirements into clear, actionable documentation. - High accountability and ownership mindset. - Strong organizational and project tracking skills. - Ability to manage multiple workstreams and deadlines simultaneously. Benefits - Medical, Dental, and Vision benefits. - Employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.

Role Description We are seeking a highly analytical and detail-oriented Business Analyst to support a critical enterprise initiative: achieving PCI DSS Level 1 Service Provider compliance through scope reduction, payment flow optimization, and tokenization. This role will partner closely with the PCI Program Director to map, analyze, and redesign how payment data flows through the organization. The primary objective is to identify and eliminate unnecessary handling of cardholder data (PAN), enabling effective scope reduction and supporting a successful, audit-ready Report on Compliance (ROC). This is a hands-on, discovery and process-focused role—ideal for someone who excels at understanding complex systems and translating them into clear, actionable insights. This is a remote position. Key Responsibilities - Payment Flow & Data Flow Mapping (Core Responsibility) - Document end-to-end payment workflows, including: - Customer booking and payment processes - Internal system interactions (phone system, back-office) - Third-party integrations (e.g., payment gateways, GDS, vendors) - Identify where cardholder data (PAN) is: - Collected - Processed - Stored - Transmitted - Develop and maintain: - Data flow diagrams - System interaction maps - Process documentation aligned to PCI scope requirements - PCI Scope Identification & Reduction Support - Analyze payment and data flows to identify opportunities to reduce PCI scope - Partner with Security, Operations and Finance teams to: - Eliminate unnecessary PAN handling - Support segmentation strategies - Enable system isolation and scope containment - Ensure all scope-related documentation is accurate, complete, and defensible for audit - Tokenization & Payment Process Redesign - Support design and implementation of tokenization strategies by: - Mapping current vs. future-state payment flows - Identifying systems and processes impacted by tokenization - Work with Product and Operations teams to: - Redesign workflows to remove PAN from internal systems - Eliminate manual or legacy payment handling processes - Document business and system changes required to support tokenization initiatives - Requirements Development & Translation - Translate compliance and architectural requirements into: - Clear business requirements - Functional specifications - User stories / tickets for engineering teams - Ensure requirements align with PCI DSS expectations and scope reduction goals - Cross-Functional Stakeholder Engagement - Work with: - Product and Engineering teams - Finance and Operations (e.g., billing, refunds, call centers) - Vendor and third-party stakeholders - Facilitate workshops and discovery sessions to understand real-world workflows vs. documented processes - Process Analysis & Risk Identification - Identify: - “Shadow” processes where cardholder data may be handled outside defined systems - Manual workflows (e.g., call center payments, email handling of PAN) - Gaps between intended and actual processes - Escalate risks and inefficiencies to the PCI Program Director - Documentation & Audit Support - Maintain clear, structured documentation to support: - PCI scope validation - QSA review and audit defensibility - Ensure all process documentation aligns with: - Control narratives - Data flow diagrams - System inventories Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience. - 4+ years of experience as a Business Analyst, preferably in complex system environments. - Proven experience mapping end-to-end business processes and system workflows. - Strong experience working with: - Payment systems, financial transactions, or e-commerce platforms - Demonstrated ability to analyze and document data flows across multiple systems - Experience translating business needs into technical requirements Preferred Qualifications - Experience in PCI DSS environments or supporting compliance initiatives. - Familiarity with: - Payment gateways and processors - Tokenization concepts and implementations - Experience in travel, hospitality, or high-volume transaction environments. - Experience working with distributed systems and third-party integrations. Key Competencies - Strong analytical and problem-solving skills. - Exceptional documentation and process mapping abilities. - Ability to simplify complex systems into clear, structured representations. - Strong communication skills across technical and non-technical stakeholders. - High attention to detail with a focus on accuracy and completeness. Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.

Role Description Direct Travel is in the midst of a defining data transformation, and this role sits at the center of it. We are seeking a Director of Analytics — a hands-on technical leader who will own the strategic direction, architecture, and delivery of our global analytics platform. This platform serves both internal stakeholders and thousands of clients worldwide, making it one of the most visible and impactful investments the company is making. This is not a role for someone who manages from a distance. We need a leader who has personally built and shipped data products — someone who has architected pipelines, modeled semantic layers, stood up embedded analytics applications, and knows what it takes to deliver production-grade analytics at scale. You will lead a team of analytics engineers who work across the full data lifecycle: from raw data ingestion and warehouse architecture to semantic modeling, self-service reporting, and bespoke client-facing data products. The right candidate has a demonstrable track record of delivering both internal and externally facing analytics products, understands the engineering rigor required to operate a multi-tenant analytics platform, and can recruit, mentor, and elevate a high-caliber team while continuing to provide deep technical guidance. Qualifications - 10+ years of progressive experience in analytics engineering, data engineering, or a closely related technical discipline. - 5+ years in a leadership role directly managing and growing analytics or data engineering teams. - Proven track record of personally delivering production analytics products — both internally facing (executive dashboards, operational reporting, self-service BI) and externally facing (client-facing embedded analytics, multi-tenant reporting platforms, bespoke data products). - Demonstrated experience recruiting, hiring, and developing analytics engineering talent across multiple levels of seniority. Requirements - Deep expertise with cloud data warehouses, specifically Snowflake. - Working experience with one or more of: Azure DataLake / Synapse, BigQuery, Redshift. - Strong fluency across at least two major cloud providers (AWS, Azure, GCP) and their respective data services (S3, Glue, Lambda, Azure Functions, GCP Cloud Functions, Dataflow, Pub/Sub). - Extensive hands-on experience with Looker and LookML modeling. - Senior-level proficiency with Looker or an equivalent (Tableau, Power BI) for advanced reporting, visualization, and stakeholder-facing analytics. - Expert-level SQL skills across multiple dialects (Snowflake SQL, BigQuery, PostgreSQL, etc.), including complex query authoring, performance diagnostics, and optimization. - Hands-on experience with dbt (Core or Cloud) for transformation orchestration, testing, and documentation. - Strong proficiency in Python for data processing, automation, pipeline development, and scripting. - Experience implementing data governance frameworks: RBAC, column-level security, data masking, lineage tracking, and compliance controls. - Exceptional verbal and written communication skills. Benefits - Shape the technical architecture from the ground up. - Recruit and nurture a world-class team of analytics professionals. - Define what “best-in-class” analytics looks like for a global travel company. - Deliver data products that thousands of clients interact with daily.

Role Description As a key member of the Product Management team, you will own the strategy for travel platform capabilities. This role leads the development of scalable products that transform complex information into actionable corporate travel features for clients and internal teams. You will collaborate closely with key internal and external partners on requirements definition, work with both business and technical counterparts, and engage cross-functional stakeholders to ensure insights are at the core of our travel management solutions. The ideal candidate combines technical expertise with strong product management skills to drive innovation, improve operational efficiency, and enhance the traveler experience. Expedition Expectations - Coordinate feature sign off with internal and external development teams, feature QA and launch. - Define and track key product performance metrics, ensuring insights drive continuous improvement. - Analyze quantitative and qualitative data to make data-informed product decisions. - Ensure timely and high-quality delivery of features, balancing speed, scalability, and compliance requirements. - Collaborate with internal and external cross-functional teams, including operations, sales, marketing, engineering, and user experience, to align on business goals and customer needs. Stakeholder Engagement & Communication - Act as the bridge between technical teams and business stakeholders, translating data capabilities into business value. - Work closely with leadership to define and communicate the vision, roadmap, and impact of platform products. - Drive adoption of products internally and externally by educating users on their value and functionality. Qualifications - Degree in Business, Computer Science or a related discipline. - Minimum 3-5 years’ experience in product management or a related role. - Strong understanding of Agile methodologies and product development processes. - Experience defining a roadmap for an area with input from multiple sources. - Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. - Outstanding communication (both verbal and written) and interpersonal skills, with the ability to influence and collaborate across all levels of the organization. - Deep understanding of current AI trends, tools, and technologies. - Ability to think strategically, and execute methodically. - Ability to work in a fast-paced environment where continuous innovation is a must. - Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality. - A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals. - Proven creativity in the software and services that you've helped deliver. - Positive attitude and fit with the Direct Travel team culture. - Experience with travel industry systems and technologies is a plus. - Must be able to lawfully work within the US and have unrestricted work authorization for US. Benefits - Medical, Dental, and Vision benefits. - Employee rewards and recognitions program. - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. Company Description Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.

Role Description You will play a pivotal role in driving net new revenue for Direct Travel’s newest and industry-leading product set as well as our legacy tool set. This role will require the unique characteristics of a driven sales professional, with knowledge of the travel industry and all its intricacies, expertise of cloud technology, and the business acumen to navigate across all departments within an organization in order to drive home a vision that disrupts the status quo and challenges how organizations think about problems they didn’t know they had. This role requires a seasoned sales professional with a proven track record of success in selling complex solutions to global, enterprise-level organizations. This is a fully remote position with up to 25% travel. Expedition Expectations - Develop and implement territory sales plans to achieve revenue targets and expand market share within assigned Mid-Market accounts - Identify key decision-makers, influencers and detractors within client organizations and develop strong relationships at multiple levels who will act for purchase - Act as a trusted advisor to clients, providing insights and recommendations to help them achieve their business goals - Lead contract negotiations internally and with the client - Regularly update forecasted deals in our customer relationship management system (CRM) on a daily and weekly basis - Achieve monthly, quarterly, and annual sales targets - Collaborate with cross-functional teams including marketing, product development, value engineering, implementation, customer success and partner alliances to ensure alignment to drive client success - Represent Direct Travel at industry events, conferences, and client meetings, showcasing our capabilities and thought leadership - Monitor market trends, competitor activity, and industry developments to identify opportunities for growth and differentiation - Drive continuous improvement initiatives to optimize sales processes and enhance overall efficiency and effectiveness Qualifications - Bachelor's degree in business-related field OR equivalent experience - 10 years of experience in sales roles, with a proven track record of exceeding sales targets - Deep understanding of the Travel Tech Industry and its competitive landscape - A dynamic person who can embrace the concept of the Perfect Trip and convey that vision to multiple stakeholders within an organization to drive net new revenue targets - Possesses high level of business acumen to engage C-level executives - Demonstrated ability to utilize sales methodologies. Comfortable with having uncomfortable conversations. - A curious mindset coupled with creative problem-solving skills - Must have excellent customer service, interpersonal and communication skills Benefits - In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program - Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support Company Description Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List.