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Community Programs Manager
Location
Connecticut + 8 moreAll locations: Connecticut | Florida | Maine | New Jersey | New York | North Carolina | Maryland | Massachusetts | Virginia
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Community Programs Manager
NinjaOne
• Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up • Manage virtual and in-person event logistics for CAB sessions and user group meetups, ensuring a seamless, professional experience for every attendee • Provide operational and coordination support for MSP peer group programming, helping facilitate meaningful peer-to-peer connections across our partner community • Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders • Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned • Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints • Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience
Job Requirements
- 3–5+ years of experience in program management, customer engagement, executive support, or a related field
- exceptionally organized with demonstrated ability to manage multiple programs, complex calendars, and high volumes of communications simultaneously
- polished and professional communicator; comfortable corresponding with and presenting to executive and C-suite audiences
- experience as an executive assistant or in an executive-facing coordination role
- familiarity with technical customers or audiences (IT, MSP, SaaS)
- proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace);
- experience with Asana or similar project management tools is a plus
- proactive and detail-oriented
- warm, collaborative relationship-builder who earns trust quickly with customers and internal stakeholders
- comfortable operating with autonomy in a fast-paced, high-growth B2B SaaS environment
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- unlimited PTO
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