Trevor Project

• Manage the drafting of copy across various platforms based on owned marketing activations, campaigns, and cross-team project support requests • Check the work of internal and external communications for any grammatical errors or typos, ensuring we are always putting out only the highest quality work and match the overall brand tone and voice • Work with internal subject matter experts to create educational resources, such as handbooks and guides, as well as social-first promotional copy for each resource • Work with our video editor to draft scripts for organic and paid social activations and campaigns • Write blogs and other online resources optimized for SEO, AEO, and GEO • Find creative ways to develop our brand voice, work with our data to identify what is/isn’t working well, and iterate on what can be improved upon • Demonstrate fair, ethical, and equitable business practices • Handle sensitive and confidential matters/ data with the utmost discretion and integrity • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Other relevant duties and responsibilities as assigned

Title: Public Training Associate Location: Remote - United States Remote - United States Prevention – Public Training / Full Time / Remote Type: Full Time Workplace: remote Category: Public Training Job Description: About Trevor: About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart - We care deeply and commit to do what matters Integrity - We build trust through our words and actions Community - Together, we are an unstoppable force for good Belonging - We serve as allies to the mission, and to each other Progress - We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. Role: Public Training Associate Location: This role will be remote in the continental United States Reports to: Public Training Senior Manager Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. Classification: Nonexempt Full Time Union Role? Yes Salary Range: $30/hr Summary: This role will support the delivery of training programs that advance Trevor’s mission and public education efforts. This role assists in preparing for and facilitating virtual and in-person trainings, maintains and updates training materials, and supports operational tasks such as organizing inquiries and coordinating logistics. Working closely with teammates and cross-functional partners, the Associate applies a learner’s mindset, demonstrates attention to detail, and communicates proactively to support team goals. This is an ideal role for someone eager to contribute to impactful educational programming and develop a deeper understanding of national-scale public training and LGBTQ+ advocacy work. Roles and Responsibilities: - Facilitates live trauma-informed LGBTQ+ educational training programs to diverse audiences - Supports updates to training materials by incorporating current best practices and new content - Helps prepare training content, facilitator guides, scripts, and slide decks for public-facing presentations - Tracks incoming public training requests and support scheduling, organization, and documentation - Collects and inputs training data to support metric tracking and reporting - Collaborates with teammates and cross-functional partners to support training operations and consistency - Adapts to meet the needs of diverse training audiences while maintaining program fidelity - Shares ideas for improving training materials and delivery formats in a professional, constructive, and collaborative manner - Coordinates logistical needs for trainings, including travel planning and materials preparation - Supports responses to partner inquiries via shared inboxes and other communication platforms - Demonstrates fair, ethical, and equitable business practices - Maintains professionalism, empathy, and accuracy of information across spaces - Learns eagerly, receives and and applies constructive feedback with a growth mindset, shares knowledge appropriately, and improves continuously - Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines - Work, communicate, and collaborate effectively with others - Demonstrates attention to detail and accuracy in all work - Demonstrates a commitment to fostering and maintaining an environment of belonging - Other relevant duties and responsibilities as assigned Minimum Qualifications: - 2+ year of experience solo facilitating engaging training sessions to varied, diverse, external group audiences, particularly on identity-based topics and issues - Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ young people - Familiarity with crisis management protocols - Demonstrated ability to train a variety of learners with different learning styles, applying skills in training specifically for Crisis Services - Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work - A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up) - Proficiency in: - Public speaking and facilitation - Adult education - Proficiency in spoken and written English $30 - $30 an hour Why Trevor? Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - Mental health resources, with access to virtual care and a variety of in and out of network options for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous paid time off and company holidays to rest and recharge - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment. This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position. The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.

• Design, implement, and maintain the contact center platform including voice, chat, SMS, and WhatsApp in a Genesys Cloud and Salesforce environment. • Develop solutions along the development lifecycle, from requirements gathering to architectural design to implementation including a demonstrated understanding of microservices architecture challenges and solutions. • Understand advances and changes in technology landscape and work directly with technology partners to evaluate and implement improvements on existing solutions. • Identify opportunities to integrate non-biased, secure, and ethical LLM/GenAI technologies into the contact center. • Collaborate extensively with internal stakeholders (Crisis Intervention, Development, Prevention teams, etc.) to gather requirements, understand user needs, and ensure technology solutions effectively support our mission. • Assist with development and implementation of technology-related policies. • Provide tier 3 support to troubleshoot and resolve complex issues in a high availability environment. • Create detailed documentation for the purpose of support and maintenance of the contact center platform. • Use platform-independent programming languages such as Python, JavaScript, Go, or others, using what best suits the task at hand, you will be empowered to select the best language or technology. • Provide administrative support for Atlassian suite of products (Jira, Confluence, QMetry, etc). • Provide mentorship to, and performance feedback relating to, junior members of the Contact Center Technology team. • Assist team manager and product owner with managing the product backlog for contact center technologies, creating clear user stories, defining acceptance criteria, and ensuring alignment with strategic objectives. • Other relevant tasks, duties, or special projects as assigned.

• Lead projects of key organizational significance, including global initiatives that support our operations in Mexico. • Act as a bridge between all technical teams and organizational stakeholders to drive the successful implementation of enterprise-wide Technology initiatives. • Create comprehensive project plans, and manage cross-functional resources, interdependencies, timelines, and metrics of success for these projects to ensure that our projects are delivered on time, on budget, and meet the defined scope and acceptance. • Foster an inclusive approach to work and engagement with Trevor colleagues across the organization. • Proactively identify, prioritize, and manage project risks, implementing mitigation strategies and escalating critical operational tasks when necessary.

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization. • Continually grow your LGBTQ+ competency and awareness. • Lead, develop, coach, and manage a team of direct reports, ensuring team accountability, strategic alignment, and results. • Coach, guide, and maintain accountability for the operation and strategy of a team to drive foundations and government partnership opportunities and lead in the development and cultivation of related funder relationships for the organization. • Develop and steward relationships with large foundations and city, state, and federal governments, including 988 and related partners. • Build an evolving and growth reflective foundations and government partnerships model at Trevor. Serve as a trustworthy mentor and leader, bringing new ideas and ways to scale and manage these relationships and ideating how to execute goals. • Ensure current processes and systems across the team are aligned with institutional and industry best practices, and help build new processes/systems that meet the team’s needs and continue to grow our cross-functional collaboration. • Lead relationships with some of Trevor’s supporters, including building strategy, leading pitches, identifying new opportunities for collaboration. • Guide high-level foundation, government, and allied partners through each step of the process -- from prospecting to pitching to contracting, grant proposal submissions, reconciliation and impact reporting, and renewal. • Ensure all relationships follow industry best practices -- centering Trevor’s impact, meeting legal requirements, and promoting inclusion for the diverse LGBTQ+ community. • Help develop compelling proposals working alongside program and finance leadership. Track partnership impact against our goals in collaboration with program, finance, and marketing teams to communicate back to partners and show our progress and complete grant requirements. • Work across departments, particularly program and finance teams, to ensure compliance with grant terms and restrictions and to develop budget documents and solicitation materials. • Represent Trevor’s mission in presentations for foundations and government and allied partners and audiences. • Be a liaison between current and potential partners and internal teams by helping to align on shared vision, goals, and projects -- while navigating any challenges that may arise with a positive, solutions-orientation. • Build strong professional relationships with foundations and government leadership. • Learn eagerly, share knowledge appropriately, and improve continuously. • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines. • Work, communicate, and collaborate effectively with others. • Demonstrate attention to detail and accuracy in all work. • Demonstrate a commitment to fostering and maintaining an environment of belonging. • Other relevant duties and responsibilities as assigned.

About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart - We care deeply and commit to do what matters Integrity - We build trust through our words and actions Community - Together, we are an unstoppable force for good Belonging - We serve as allies to the mission, and to each other Progress - We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. Role: TrevorSpace Moderator (OVERNIGHT HOURS) Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Senior Manager, TrevorSpace Trust & Safety Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. Classification: Non-Exempt Full Time Union Role? Yes Salary Range: Starting at $28/hr Summary: TrevorSpace is a supportive, affirming online community for LGBTQ youth and their allies - and it is growing rapidly. The TrevorSpace Community Moderator will assist in the daily tasks of running TrevorSpace, focused on supporting TrevorSpace users with general tech functions and managing the upkeep of the TrevorSpace community. You will interact directly with TrevorSpace users and collaborate with The Trevor Project’s crisis services team to evaluate at-risk content. TrevorSpace operates 24/7/365, and this role requires non-standard working hours, with a 5-day workweek that will include at least one weekend day. In this role, you will see and handle situations involving violence, harm, suicide, self-injury, child sexual exploitation, bullying, harassment, hate speech, violent/graphic content, sexual solicitation, cybersecurity, account integrity, and protection of minors. Additionally, you will be required to work with various law enforcement agencies, as required. Roles and Responsibilities: - Perform community management tasks and interact with users to help them use TrevorSpace. Examples of these tasks include approving user clubs, processing account deletions, and responding to users on the site itself. - Assist with moderation to keep the community fun, safe, useful, and affirming, including reviewing users and content that were flagged by other users for unwanted/unsafe behavior - Review user content for potential violations of community guidelines. - Thoughtfully and intentionally apply TrevorSpace guidelines to ensure community standards - Monitor TrevorSpace content for emerging risks and send digital resources to users posting content indicating suicidal ideation - Document and share user feedback and suggestions to improve the community, as well as trends/patterns among user conversation - Ensure protocol is followed on the documentation and reporting of activity on TrevorSpace - Ensure the timely submission of reports and calls to law enforcement; child protective services; NCMEC; and other agencies as deemed necessary - Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization - Continually grow your LGBTQ competency and awareness - Respond to inquiries that come in within a timely manner - Work with emergency services to send support to youth in crisis - Facilitate discussion with users when appropriate - Demonstrate fair, ethical, and equitable business practices - Learn eagerly, share knowledge appropriately, and improve continuously - Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines - Work, communicate, and collaborate effectively with others - Demonstrate attention to detail and accuracy in all work - Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging - Other relevant duties and responsibilities as assigned Minimum Qualifications: - Experience managing online communities, with a focus on harm reduction & user safety - Experience with online content moderation - Experience understanding and implementing online policies related to trust & safety - Experience submitting reports to law enforcement; NCMEC; and child protective services - Proven collaborator who approaches all work and interactions with empathy and inclusion. - Proven ability to listen and respond to develop mutual understanding - Proficiency in spoken and written English Why Trevor? Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - Mental health resources, with access to virtual care and a variety of in and out of network options for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous paid time off and company holidays to rest and recharge - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment. This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position. The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.

About Trevor: The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart - We care deeply and commit to do what matters Integrity - We build trust through our words and actions Community - Together, we are an unstoppable force for good Belonging - We serve as allies to the mission, and to each other Progress - We continually move onward and upward Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position. Role: Associate, Volunteer Relations Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Senior Manager of Volunteer and University Relations Classification: non-exempt Full Time Union Role? Yes Salary Range: $30-$32 per hour Summary: The Volunteer Relations Associate is a crucial member of the Trevor’s Volunteer program supporting both Community and Student volunteer counselors on Trevor’s crisis services platforms including Chat/Text and Lifeline, which provide nationwide crisis intervention and suicide prevention services for LGBTQ+ youth. This role includes serving as a primary support for Trevor’s volunteers and aiding in the day-to-day operations of The Trevor Project’s volunteer program. In particular, the Volunteer Relations Associate will focus on coaching and supporting Student and/or Community volunteers, leading and completing projects pertaining to the success and impact of the volunteer program, and building relationships across the organization to better develop and support volunteers. Roles and Responsibilities: - Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization - Continually grow your LGBTQ+ competency and awareness - Assist the Volunteer Relations Manager in maintaining day-to-day operations of the Community and Student Volunteer programs - Assist with external recruitment through outreach and presentations, including communication with universities and vetting applicants to Trevor’s volunteer programs. - Lead ongoing training sessions for volunteers to ensure their continuous growth and development. - Support the development, coaching, and management of community and student volunteers ensuring accountability and desired results. - Provide volunteers with concise and constructive written and verbal feedback, as needed - Support administrative processes including coordinating team meetings, handling email inboxes, letter of recommendation requests, tech requests and scheduling inquiries. - Lead projects and initiatives that drive performance, quality and impact across the active volunteer base, including but not limited to, coaching, feedback, support and new counselor success. - Identify areas for innovation within the team, developing and implementing plans to enact change and improve upon current systems in order to increase the number of volunteers who reach service journey milestones with the organization. - Collaborate closely with the Continuous Quality Improvement team around approved policy changes, continuous learning, volunteer coaching and other supportive initiatives to ensure Volunteer risks and dependencies are surfaced and a seamless change management process is built and rolled out for our volunteer base. - Demonstrate fair, ethical, and equitable business practices - Learn eagerly, share knowledge appropriately, and improve continuously - Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines - Work, communicate, and collaborate effectively with others - Demonstrate attention to detail and accuracy in all work - Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging - Other relevant duties and responsibilities as assigned Minimum Qualifications: - MSW with two years of experience or LCSW,required to support Practicum students. - Experience coordinating or leading groups of staff, volunteers, or students - Proficiency in spoken and written English with strong communication and active listening skills - Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ youth - Familiarity with crisis management and related confidentiality protocols - Demonstrated commitment to team wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work - Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances - A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up) $30 - $32 an hour Why Trevor? Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day. Outstanding benefits, including: - Comprehensive health coverage, including plans that support various gender affirmation care needs - Mental health resources, with access to virtual care and a variety of in and out of network options for support - 403(b) retirement plan with a 3% employer match, vesting over three years - Generous paid time off and company holidays to rest and recharge - Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources - Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment. This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position. The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.

• A Manager of Crisis Operations has direct oversight and responsibility for Classic team operations which support TrevorText, TrevorChat, and TrevorLifeline (our life-affirming crisis services programs for LGBTQ+ youth). • You will oversee Crisis Operations Team Leads as they lead direct service staff to ensure our counselors are providing the highest quality life-affirming support to our text, chat and phone users. • You will manage team performance across core service KPIs, and drive impact to those KPIs by providing coaching, feedback, and development to Team Leads to affect growth in their teams. • Managers oversee day-to-day operations, ensuring efficient service delivery while driving innovation and best practices within crisis intervention. • Our crisis services operate 24/7 and Operations Managers may be expected to flex toward a non-traditional schedule that could include late nights, early mornings, and/or weekends, as needed.

• Manage day to day contracting for the legal team, including collaborating on developing policies, processes, and training, as well as reviewing, drafting, and negotiating a wide range of contracts commensurate with skills and experience, including: - development agreements, such as corporate partnership agreements, sponsorship agreements, charitable sales agreements, grant agreements, government contracts, and event agreements - commercial and technology-related agreements, such as software agreements - various other types of agreements, such as licensing agreements, personal services agreements, and contracts relating to marketing • Lead or collaborate on legal matters in critical areas depending on skills and experience, including data privacy, technology, TrevorSpace, product counseling, fundraising, and general nonprofit compliance and risk management, corporate governance, crisis services, labor and employment, and international law - the Counsel should be comfortable with frequently shifting priorities and demonstrate willingness to work on various types of matters as needed by the organization • Research and advise on new and evolving laws relevant to The Trevor Project and the LGBTQ+ community, and liaise with the Advocacy team and other teams with respect to compliance and organizational strategy; manage third-party requests for information and government investigations • Serve as a thought partner to the Assistant General Counsel and other members of the legal team on various high-level matters, such as material legal considerations relating to compliance and risk management • Regularly handle novel issues across a wide variety of areas of the law • Work directly with department heads and other staff on legal requests and assignments • Demonstrate comfort with shifting priorities and strategies • Handle certain matters internally, and others in coordination with The Trevor Project’s law firm partners • Help to build and maintain relationships with Trevor’s law firm partners • Exercise good judgment, effectively work independently while escalating issues as needed to your supervisor, and navigate sensitive matters with appropriate discretion • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful project planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of inclusion and belonging • Other relevant duties and responsibilities as assigned

• Oversee the security of The Trevor Project’s systems, data, and other digital assets. • Direct contributor to the overall organizational Information Security Program. • Support the security strategy plan and ensure compliance with security frameworks. • Monitor cloud based systems for security issues and deploy security tools. • Manage the Security Awareness Training Program and investigate security issues or breaches.