Trevor Project

• Manage and grow a portfolio of corporate partnerships focused on meeting and/or exceeding monthly, quarterly and annual fundraising goals and touchpoint goals with corporate partners. • Build relationships and trust with executives and stakeholders at Fortune-500 corporations with the goal of partners renewing and/or growing their financial contribution to Trevor’s life-saving work YOY. • Build and carry out strategies for partnership growth in alignment to our mission. • Project manage and track deliverables for current partnerships with stakeholders across Trevor, ensuring seamless execution to drive them to success and long-term growth. • Oversee successful execution of cause marketing campaigns in collaboration with Trevor’s marketing and communications teams. • Help develop compelling proposals working alongside program and finance leadership. Track partnership impact against our goals in collaboration with program, finance, and marketing teams to communicate back to partners and show our progress. • Represent Trevor’s mission in presentations for corporate partners and audiences. • Be a liaison between corporate partners and internal teams by helping to align on shared vision, goals, and projects -- while navigating any challenges that may arise with a positive, solutions-orientation. • Build strong professional relationships with corporate partners leadership. • Contribute to building an evolving corporate partnership model at Trevor by identifying new ways to build, scale, and manage corporate partnerships.

• Serve as the premier Trust & Safety (T&S) operational architect for TrevorSpace • Taking ownership of daily platform execution, policy implementation and quality assurance • Manage the end-to-end incident response lifecycle • Ensure zero operational threads are dropped • Establish world-class enforcement standards that safeguard vulnerable online communities • Design, scale, and govern the platform's digital safety infrastructure • Act as a vital strategic partner overseeing global digital compliance, vendor ecosystems, and frontline operational health

• Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy. • Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation. • Be the main point of contact for data requests from the advancement team and channel leaders. • Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems. • Handle duplicate merges, regular data updates and answering basic system questions. • Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows. • Administer and configure donor-facing technology platforms and internal CRM settings in partnership with the development and technology teams. • Work closely with revenue teams and marketing and content on all systems support. • Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards. • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging

• Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenance • Structures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectives • Manages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasks • Updates system workflows, maintains documentation, and recommends improvements to enhance training experiences • Creates schedules for timely training updates and archives content on schedule • Tracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholders • Provides excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writing • Plans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing schedules, training requests, and aligning those variables with Trevor’s goals and the needs of the audiences we serve • Collaborates with Public Training team and across teams to ensure we serve Trevor’s audiences with cutting-edge, accessible trainings that align with both short- and long-term goals • Enhances user experience across training systems, including the LMS, such as incorporating partnership branding as applicable • Ensures security for Trevor and our users by abiding to LMS and online best practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Other relevant duties and responsibilities as assigned

• Ensure the timely and accurate entry and processing of all types of gifts (online, checks, stock, wire transfers, etc.) into the donor database, adhering to established accounting and audit best practices. • Manage the donor acknowledgment process, including generating personalized thank-you letters and ensuring tax receipts are delivered promptly and correctly. • Serve as a primary point of contact for donor inquiries via phone and email, providing courteous and accurate information regarding donations, tax receipts, and general organizational questions. • Support the creation of specialized giving pages for institutional partnerships and key relationships. • Provide logistical support for fundraising events and campaigns, which may include managing mail merges, tracking RSVPs, assembling materials, and coordinating vendor needs. • Work with the Director of Supporter Experience and the office of Strategy and Innovation to collect impact measurements and narratives to share with our donors. • Maintain high-quality donor records through ongoing clean-up, updates, and deduplication efforts within the CRM. • Support the creation of dossiers and donor profiles for the advancement team, the executive team, and the board. • Handle sensitive and confidential matters/data with the utmost discretion and integrity • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide via text, chat, or phone calls • Successfully complete mandatory training including ramp plan for expanded responsibilities Adhere to performance measures with regard to handle time and utilization as defined by leadership for a Principal Crisis Worker position • Complete weekly direct service time as directed by crisis intervention leadership, with the additional time spent conducting administrative tasks (currently anticipated to be ~50% direct service and ~50% contact monitoring on average, and dependent on evolving business need) • Follows all protocols and procedures related to taking time off • Adhere to on-shift and all other guidance provided by on-shift leader and work with a team of Crisis Counselors (Volunteer and Staff) • Navigate most conversations with LGBTQ+ young people independently, with support from on-shift leaders. • Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation • Review and respond to performance and quality feedback from leadership Assist with training for our new and re-engaging counselors through training activities such as facilitating monitored shifts (listen-ins) and chat/text observation • Monitor Crisis conversations and provide expert real-time support to counselors as they support LGBTQ+ youth in crisis • Promote a culture of continued learning by providing actionable feedback to Crisis Counselors (Volunteer and Staff) through real-time mentoring, debriefs, feedback, and emotional support as they support LGBTQ+ youth in crisis • Support queue management by accepting and/or directing conversation transfers, with the support of on-shift leadership • Complete administrative and quality assurance tasks, such as case reviews, case record audits, updates and database management • Communicate with third parties, including law enforcement and child welfare agencies, on matters of imminent safety concerns and child abuse, when necessary as required by protocol and policies • Assist leadership with identifying and voicing daily operational and service quality feedback for prioritization • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging Other relevant duties and responsibilities as assigned

• Be responsible for managing all aspects of Community Philanthropy’s integrated fundraising campaigns, to include direct mail, email appeals, advertising, search engine marketing, mobile fundraising, and social media fundraising • Create effective segmentation strategies that employ integrated direct/digital best practices and improve donor participation and engagement • Leads the project management (through Asana) of integrated direct/digital fundraising campaigns to produce cultivation, solicitation, and stewardship pieces including direct mail pieces, letters, emails, web, and other media pieces • Manage projects with vendors including direct marketing agency, printers, mail house, merge purge, etc. • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging • Other relevant duties and responsibilities as assigned

• Set the overarching vision for a modern, remote people and culture strategy that aligns workforce planning with the organization’s multi-year strategic goals and core values. • Act as a strategic advisor and thought partner to the CEO and executive leaders on organizational design, change management, and leadership development. • Lead and navigate significant organizational evolution and development, leveraging data and analytics to drive effectiveness and workforce planning. • Directly lead, mentor, and coach an evolving People team, instilling an inclusive culture rooted in mutual trust, data-informed execution, and clear accountability. • Design and execute a comprehensive internal engagement strategy to cultivate foundational trust and capture the pulse of the staff. • Cultivate an inclusive environment for all staff, ensuring that diversity, equity, inclusion, and belonging frameworks are embedded deeply into the organization's overarching culture, operational systems, and every stage of the employee lifecycle. • Foster an open, mission-first culture that skillfully balances deep empathy with clear institutional boundaries and accountability frameworks. • Partner with the Executive Director and Director of People at Trevor Mexico to ensure alignment, strong collaboration, and cultural integration. • In partnership with the General Counsel, serve as an organizational leader in labor relations, effectively managing and honoring the collective bargaining agreement with the union representing employees in the bargaining unit. • Create robust learning, mentorship, and development pipelines that span from all-staff learning and development initiatives to programs specifically tailored to support and upskill first-time managers. • Ensure foundational HR infrastructure, systematically rebuilding and stabilizing essential operational systems, including payroll, total rewards, and leave administration where needed. • Streamline day-to-day transactional workflows, ensuring compliance with internal policies and applicable laws while maximizing data integrity. • Oversee and optimize the People function’s budget, ensuring that investments in technical resources and headcount directly support macro-organizational priorities.

• Conduct quantitative analyses of The Trevor Project’s national cross-sectional and longitudinal surveys on the mental health of LGBTQ+ youth people to increase our scientific understanding of the mental health of LGBTQ+ young people including key risk and protective factors for suicide. • Co-author manuscripts for peer-reviewed journals as well as mass consumption briefs and reports that will be published on our website and disseminated to the press and partners. • Present to a wide range of stakeholders, including internal groups, external partners, conferences, and the media, about The Trevor Project’s research as well as overall research on LGBTQ+ youth mental health and suicide prevention • Provide input to ensure that our future national surveys, both cross-sectional and longitudinal, tap into key research areas that inform our knowledge of and ability to advocate for LGBTQ+ youth. • Participate in the ongoing internal initiatives of The Trevor Project’s programs by collaborating with other departments. • Identify and internally disseminate relevant new research being conducted and published on crisis services, suicide prevention, mental health, and LGBTQ+ youth. • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of diversity, inclusion, and belonging • Other relevant duties and responsibilities as assigned

• Manage the drafting of copy across various platforms based on owned marketing activations, campaigns, and cross-team project support requests • Check the work of internal and external communications for any grammatical errors or typos, ensuring we are always putting out only the highest quality work and match the overall brand tone and voice • Work with internal subject matter experts to create educational resources, such as handbooks and guides, as well as social-first promotional copy for each resource • Work with our video editor to draft scripts for organic and paid social activations and campaigns • Write blogs and other online resources optimized for SEO, AEO, and GEO • Find creative ways to develop our brand voice, work with our data to identify what is/isn’t working well, and iterate on what can be improved upon • Demonstrate fair, ethical, and equitable business practices • Handle sensitive and confidential matters/ data with the utmost discretion and integrity • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Other relevant duties and responsibilities as assigned