• Serve as the primary point of contact for clients and partners, ensuring a consistent and high-quality customer experience. • Manage client accounts by building and maintaining strong relationships with clients, internal partners, brokers, and peers through proactive communication and tailored service recommendations aligned to business needs. • Coordinate system user setup and deliver training on client-facing platforms, including web-based payroll, reporting tools, LMS, and service applications. • Proactively identify at-risk clients and lead retention efforts by collaborating with internal teams and consultants to drive successful outcomes. • Partner with Global Client Operations and cross-functional teams to enhance the employee experience and contribute to process improvements and operational efficiencies. • Lead and facilitate client meetings to review account performance, address escalations, and resolve complex or high-impact issues. • Support accurate and timely client payroll processing, ensuring compliance and efficiency. • Monitor, track, and report on operational performance metrics to ensure service excellence. • Analyze data and reporting to identify trends, uncover opportunities, and recommend process improvements. • Identify gaps in client processes and recommend solutions, including adoption of new products and services tailored to client needs. • Manage and escalate client issues through appropriate channels, including case submission and tracking within ClientSpace. • Deliver benefit reconciliation results and coordinate resolution of outstanding balances. • Manage client benefit-related inquiries throughout the client lifecycle, ensuring accurate and timely support. • Support benefit renewal communications and processes to drive successful client outcomes. • Evaluate and recommend annual adjustments to client administrative fees based on account performance and scope. • Provide guidance on payroll tax matters, including tax account setup, registrations, and compliance for new state jurisdictions. • Manage payroll tax notices, ensuring timely escalation, follow-up, and resolution. • Assist with required state and federal reporting requirements, ensuring compliance with applicable regulations. • Coordinate with third-party vendors to support service delivery and ensure seamless client experience. • Act as support for assigned region when team members are traveling, out of office or unavailable. • Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement. • Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. • Attend webinars and training to stay up to date on best practices related to the company and department. • Complete projects and other duties as assigned by supervisor.

• Engage with UK policymakers, regulators, and other stakeholders to advocate for policy frameworks that support the open web and Mozilla’s product initiatives. Focus on issues including competition, privacy, AI, and consumer protection while supporting alignment with EU regulatory developments and stakeholders • Build public policy campaigns from the ground up and drive their execution to raise Mozilla’s profile in the UK and shape ongoing policy discussions that impact our products and the open web, including planning, delivery, and evaluation of end-to-end advocacy strategies. • Represent Mozilla in external forums, industry groups, and other public venues on policy issues, and ensure our views are accurately and effectively communicated, including through policy events, thought leadership, and coordinated advocacy with third-party organisations. • Monitor, analyze, and communicate internally about emerging policy issues, regulatory developments, and global trends affecting Mozilla's products and services across the UK and the EU. • Translate complex technical concepts into clear, concise, and actionable policy insights and recommendations. • Lead and manage policy-related projects end-to-end, including coordination of timelines, stakeholders, deliverables, and external partners.

Role Description The Account Lead will work closely and collaboratively with specific designated disability referral sources, CBI Health clinicians and other stakeholders as required to manage referrals through an effective and efficient process that results in excellent client care within the mandate of the customer. The Account Lead is accountable for ensuring a high quality of customer service that exceeds standards and expectations of CBI Health and stakeholders. Their key function is to have a nuanced understanding of the needs of their designated Account to ensure that they can respond to inquiries or escalations related to CBI Health services, communicate opportunities for growth with the National Manager and align clinical services to the requirements of the Account. This post will close at 4:00 PM ET on Tuesday, June 30, 2026. Please ensure you submit your application before this deadline. Salary range: $65,000–$75,000 per year Take an inside look at what you’ll do each day - Facilitate and coordinate regular checkpoints with applicable representatives of designated Accounts to maintain line of sight on operational requests and opportunities. - Maintain oversight of clinical files through participation in collaborative contacts (i.e., pre/post Assessment calls) between clinicians and Account representatives. - Provision of effective referral review as needed in collaboration with the Accounts. - Work with the National Manager on challenging files and/or as needed based on requests from the Account that do not align with typical service delivery pathways. - Ensure the active monitoring of Key Performance Indicators via communication with the Business Services team at CBI Health as well as via appropriate internal escalation methods. - Respects and applies rehabilitation care models and reviews application by all clinical teams. - Ensure programs/models are aligned to outlined goal of referral, typically with a strong vocational focus. - Ensure accessibility to service, assessment and treatment services, documentation, reporting, communication and case management meets/exceeds CBI Health and Account standards. - Review scheduling practices and service delivery for consistency in achieving expected clinical outcomes. - Collaborate with the National Manager and others to resolve gaps in execution and identify opportunities for improvements to team and program/service. - Collaborate with other Account Managers to innovate service delivery (methods, models, services) to achieve the best clinical outcome, stakeholder experience, duration of care and durable outcomes. Qualifications - A bachelor's degree in a related discipline. - 3 or more years of experience in a clinical or similar disability coordination role (e.g., Case Manager, Rehabilitation Coordinator). - Experience in the health, rehabilitation or vocational sectors is required. - Experience in disability insurance sector, either in an insurer or employer role. - Mental health experience is an asset. - An ability to deliver timely, professional and responsive service to clients. - Comfortable facilitating and negotiating care planning. - Although this is a remote position, all team members must be located within Canada. Benefits - Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer. - A remote working environment. - Work–life balance and a focus on quality of life. Company Description CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes.

Role Description Experian GSA's Partnerships team builds a strategic, global partner ecosystem to accelerate growth, drive innovation, and expand market reach. We work cross-functionally across business units, product, and go-to-market teams to deliver a unified partnership strategy that supports Experian's ambition for sustained scalable growth. We are hiring a Global Channel Partnership Lead to build and scale Experian's enterprise channel partnership function within ESS-GSA. This is a highly strategic, hands-on role responsible for establishing the channel strategy, recruiting and activating partners, and delivering partner-sourced and partner-influenced revenue growth. You will work closely with Platform Owners, Business Unit leaders and Product Managers, and Sales leadership to embed Experian's data, analytics, and decisioning capabilities into partner ecosystems, unlocking new distribution channels and accelerating joint go-to-market execution. This role requires a builder mindset—someone who can define the vision, stand up the operating model, and execute with urgency to deliver measurable business impact. This is a remote position, reporting to the VP, Data Ventures and Partnerships. Responsibilities - Channel Strategy & Build: - Define and execute the global channel partnership strategy aligned to Experian's growth priorities across data, decisioning, fraud, and marketing solutions. - Establish the channel operating model, including partner segmentation, engagement models (referral, reseller, embedded/OEM, co-sell), and success metrics. - Identify and prioritize high-impact partner archetypes (e.g., SaaS platforms, Core AI Providers, fintechs, system integrators, data/technology partners). - Partner Acquisition & Development: - Recruit, negotiate, and onboard strategic channel partners that unlock new distribution and revenue streams. - Develop joint business plans with clear objectives, pipeline targets, and growth milestones. - Act as the executive relationship owner, engaging partner leadership to drive alignment and long-term value. - Manage partner relationship across end-to-end lifecycle of the partnership. - Go-to-Market & Revenue Growth: - Drive partner-sourced and partner-influenced pipeline, including co-sell motions and embedded distribution opportunities. - Lead account mapping, opportunity co-creation, and joint customer engagement strategies. - Activate and enable partner sales teams on Experian's value proposition and solutions portfolio. - Cross-Functional Leadership: - Partner with internal stakeholders (Sales, Product, Marketing, GTM, and regional teams) to align on priorities, messaging, and execution. - Orchestrate resources to support joint GTM campaigns, enablement, and deal acceleration. - Build scalable processes and strategies to support repeatable partner success. - Performance & Scale: - Establish and track KPIs (pipeline, revenue, partner productivity, activation rates). - Lead regular pipeline reviews and business reviews to identify growth opportunities and remove blockers. - Continuously refine the channel model to improve efficiency, scalability, and impact. Qualifications - 10+ years of experience in Partnerships, Channel, GTM, Business Development or Growth roles within B2B SaaS or product-led organizations. - Leadership experience across strategy, sales, and value proposition development, collaborating with internal stakeholders and partners. - Experience leading and collaborating with teams, including technical, sales, product, and support resources from Experian and partner organizations. - Experience working in complex, matrixed organizations with global and regional stakeholders. - Passion to learn and educate our channel partners through presentations and conversations, with soft skills and collaborative working style essential for complex enterprise deployments. - Willingness to travel (~30%). Benefits - Great compensation package and bonus plan. - Core benefits including medical, dental, vision, and matching 401K. - Flexible work environment, ability to work remote, hybrid or in-office. - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.