Role Description The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of Lifemark's Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients, and customers/adjusters in a fast-paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful, and efficient. Expert level written, verbal communication, and interpersonal skills are required as well as a strong decision-making ability and attention to detail. This person must be exceptionally well organized, flexible, and enjoy the challenges of supporting a variety of key customers. Core Responsibilities - Act as the initial point of contact for client companies - Accept and record new referrals within our client intake system - Verify information and coordinate assessment times with our network of clinics - Call clients & clinics and book appointments via the internal booking system - Input and update referral data and treatment plan statuses in the database - Provide support and assistance with monthly referral tracking reports and quarterly outcome reports Qualifications - 2+ years of previous customer service/administrative experience - Post-Secondary education is an asset - Advanced written and verbal communication skills with strict attention to detail - Strong interpersonal skills to maintain customer relationships with client companies and patients - Ability to prioritize under pressure - Strong computer skills, specifically in MS Word, Excel, and aptitude for database software - Exceptional organizational skills, work independently, take initiative, and have a strong work ethic Company Description We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. - Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. - Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Email us at talent@lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers

Role Description Our client is a well-established UK construction consultancy seeking a proactive and relationship-focused Client Relationship Executive to strengthen client engagement, drive repeat business, and identify opportunities for growth within their existing customer base. This is an exciting opportunity for a commercially minded professional who enjoys building long-term relationships, delivering exceptional client experiences, and contributing directly to business growth. You will act as a trusted point of contact for clients, ensuring they continue to receive value from the company's services while uncovering opportunities for upselling and cross-selling. If you are confident, energetic, and passionate about helping clients succeed, this role offers the opportunity to work with a respected UK business that values initiative, collaboration, and professional development. Key Responsibilities - Build and maintain strong, long-term relationships with existing clients. - Conduct regular client follow-ups to ensure satisfaction and ongoing engagement. - Re-engage inactive or lapsed clients to generate repeat business opportunities. - Manage warm inbound enquiries and convert them into paying clients. - Identify upselling and cross-selling opportunities across the company's service offerings. - Understand client needs and recommend appropriate solutions. - Conduct client meetings via telephone and Microsoft Teams. - Act as a trusted advisor and key point of contact for clients. - Collaborate with internal teams to ensure seamless service delivery. - Support the conversion of enquiries into repeat and higher-value projects. - Maintain accurate CRM records and client communication logs. - Assist with client engagement campaigns and retention initiatives. - Provide ideas to improve client experience, retention, and business growth. - Support ad hoc projects and business initiatives as required. Qualifications - Minimum 2 years' experience in account management, client services, customer success, sales, or a related role. - Excellent written and verbal English communication skills. - Strong relationship-building and stakeholder management abilities. - Commercial awareness and the ability to identify growth opportunities. - Highly organised with strong attention to detail. - Ability to manage multiple client relationships simultaneously. - Self-motivated and comfortable working independently. Requirements - Experience working with UK clients. - Background in construction, property, consultancy, or professional services. - Experience using CRM systems. - Previous experience in client retention or account growth roles. Benefits - Competitive salary based on experience. - Long-term career growth opportunities with a respected UK business. - Exposure to a diverse range of clients and projects. - Supportive and collaborative team culture. - Ongoing training and professional development opportunities.

Role Description This role focuses on guiding prospective learners through an end-to-end enrolment journey, ensuring they feel supported and well-informed at every stage. You will engage prospective students across multiple channels, provide clear and accurate information about programme offerings, and contribute to growing student numbers through effective consultative sales practices. This is a great opportunity for someone with strong communication and sales experience who is motivated by helping learners progress in their careers. Key Responsibilities - Support prospective students by guiding them through each stage of the application and enrolment process - Engage with leads through phone, email, and video within a structured contact strategy - Use CRM systems to manage, track, and optimise the enrolment pipeline - Deliver a high-quality customer experience with timely, professional, and supportive communication - Collaborate with internal teams to ensure smooth handovers for newly enrolled learners - Clearly communicate the value, structure, and outcomes of available programme options - Contribute to meeting enrolment targets through consistent activity and effective consultative selling - Maintain accurate records and uphold data integrity across CRM platforms - Participate in training and upskilling sessions to enhance product knowledge and sales effectiveness - Encourage student referrals to support overall enrolment growth Qualifications - Demonstrated sales experience in high-value consumer services or similar environments with a minimum of three years in a dedicated sales role - Proven ability to meet and exceed sales targets and KPIs - Strong communication skills across phone, video, and written channels - Experience working with CRM systems and maintaining accurate data records - Ability to manage multiple leads and tasks in a fast-paced, target-driven environment - Customer-focused approach with a commitment to delivering a high-quality experience - Resilience, persistence, and strong problem-solving abilities - Ability to work remotely with a high degree of ownership and accountability Benefits - Collaborative, people-centred performance culture - Opportunities to grow in a fast-paced environment - Access to ongoing development and role-specific training Our Recruitment Process - Application Submission: Complete the online form and answer brief application questions. - Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist. - Video Interview Stage: You’ll be invited to record short responses to 3–4 role-specific questions. - Live Interviews: Shortlisted candidates join first-round interviews (and, where applicable, second or third rounds depending on the role). - Final Shortlist and Verification: Reference and background checks are completed. - Offer and Contracting: Successful candidates receive formal offers and contract documents. - Pre-boarding and Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

• As a National Account Executive, you must combine a hunter’s drive to gain new accounts and attract market share with strong and dynamic relationship-building talents. • You will need to be highly organized and detail oriented, with exceptional presentation, communication, and interpersonal skills. • Manage all aspects of both assigned accounts and new opportunities by maintaining both sales activity and relevant customer information using CRM application. • Review account activities and performance with existing customers to identify any positive/negative challenges to the account. • Identify any operational issues that might or have arisen and resolve them with the appropriate internal teams. • Develop and implement new and existing sales strategies to grow/ expand opportunities within current customer base. • Develop a sales approach with Director/AVP designed to identify beyond a prospect’s known needs and target areas of higher risks/ challenges. • Provide effective and differentiated sales presentation to prospective customers. • Work with Core Commercial Sales teams and Field Sales Engineers to complete site surveys for local National Enterprise Account clients/prospects. • Work with local reps to gain key information and develop rapport with local customer contacts. • Responsible for all areas of the customer relationship as the single point of contact for all customer needs. • Work with the appropriate internal team members to resolve any problems (invoices, service, access, monitoring, etc.). • Evaluate, Lead and complete RFI and RFP requests, utilizing cross-functional resources within the organization as needed. • Perform other duties as assigned.