peopleworth

• Host webinars, virtual information sessions, online networking events and other interactive digital sessions with confidence and energy. • Welcome participants, encourage involvement, manage group dynamics and create an inclusive online environment. • Respond promptly and professionally to incoming calls, messages, social media enquiries and expressions of interest. • Build rapport with new contacts, understand their needs and identify suitable next steps or potential commercial opportunities. • Research relevant contacts, organisations and market opportunities that may support business growth. • Conduct personalised outreach by telephone, email, social media and other approved digital channels. • Represent the opportunity professionally as a visible and approachable point of contact during events, calls and online interactions. • Coordinate social media activity that encourages conversation, participation, event attendance and relevant enquiries. • Maintain accurate CRM records, including contact details, conversation notes, relationship context, pipeline stages and follow-up actions. • Use CRM, telephone and AI-enabled systems to improve communication, automate appropriate tasks and ensure opportunities receive consistent follow-up. • Track outreach, event engagement, enquiries, qualified opportunities and conversion progress.

• The operational infrastructure supporting programme development, launch and continuous improvement • Product quality across the customer journey, ensuring every improvement raises standards rather than simply increasing speed • Operational systems, tooling and AI enabled workflows that improve efficiency and scalability • Launch readiness by reducing friction, increasing repeatability and improving execution without sacrificing quality • Cross functional operating rhythms that align Product, Technology, Delivery, Commercial and Marketing teams • Operational reporting, KPIs and decision making frameworks that support continuous improvement • Prioritisation and execution across multiple initiatives, ensuring strategic objectives are translated into delivery • Building scalable operating models capable of supporting significant future growth • Developing and leading the Product Development team while coaching individuals and creating a culture of continuous improvement

Role Description The Growth and Engagement Coordinator is a highly visible, people-facing role focused on creating connections, generating commercial opportunities and delivering engaging online experiences. The successful candidate will: - Host virtual events - Manage social media engagement - Respond to incoming enquiries - Conduct proactive outreach - Build relationships with a wide range of people This role requires someone who is naturally warm, socially confident and energised by frequent interaction. Key attributes include: - Comfortable starting conversations with unfamiliar people - Ability to read social cues and adapt communication style - Strong emotional intelligence and interpersonal sensitivity This is an associate-level opportunity suited to someone who wants to build a career through practical responsibility and measurable performance. The compensation structure will include a fixed base salary together with commission and performance-related bonus opportunities. Qualifications - A completed bachelor’s degree in drama, acting, performance, psychology, humanities, sociology, communications, marketing, public relations, business, events or another relevant field. - Excellent English language written and spoken skills. - Demonstrated confidence communicating with new people through various mediums. - A warm, personable and engaging communication style. - Strong emotional intelligence and the ability to recognise interpersonal cues. - Ability to adapt communication style based on audience and context. - Confidence speaking on camera and facilitating group discussions. - A proactive approach to initiating conversations and developing relationships. - Strong written communication skills for digital engagement. - Experience using a CRM or structured follow-up system. - Confidence using social media platforms for professional engagement. - An interest in AI-enabled tools and workflow automation. - A commercially aware, service-focused approach. - A collaborative, people-centred performance culture. - Opportunities to grow in a fast-paced environment. - Practical exposure to online events and relationship development. Requirements - Host webinars, virtual information sessions, online networking events and other interactive digital sessions. - Welcome participants and encourage involvement. - Respond promptly and professionally to incoming calls and messages. - Build rapport with new contacts and understand their needs. - Research relevant contacts and market opportunities. - Conduct personalised outreach through various channels. - Represent the opportunity professionally during interactions. - Coordinate social media activity to encourage engagement. - Maintain accurate CRM records. - Use CRM and AI-enabled systems to improve communication. - Track outreach, event engagement, and conversion progress. Benefits - Compensation structure includes a fixed base salary, commission, and performance-related bonuses. Company Description At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners.

Role Description The organisation has reached an important inflection point. It has built a proven product, established strong market traction, and is entering its next phase of growth. The challenge is no longer proving the model. The challenge is scaling it without compromising quality. That is what this role is for. We are looking for a Product Director who thrives on building operational systems that enable exceptional products to scale. This is not a traditional product management role. It is a leadership opportunity for someone who thinks in systems, has exceptionally high standards, moves with pace, and sees AI as fundamental to how modern organisations should operate. Reporting directly to senior leadership, the Product Director will lead the Product Development function responsible for the operational product layer supporting a rapidly growing programme portfolio. You will transform strategic vision into scalable operating models, build the infrastructure that enables sustainable growth, and ensure products continue to improve as the organisation expands. Your work will directly influence quality, execution speed, commercial performance, and the overall customer experience. This is a leadership role with line management responsibility for Product Development team members while working closely alongside peers responsible for learner delivery, commercial operations, technology, marketing, and partner success. What You'll Own - The operational infrastructure supporting programme development, launch and continuous improvement - Product quality across the customer journey, ensuring every improvement raises standards rather than simply increasing speed - Operational systems, tooling and AI enabled workflows that improve efficiency and scalability - Launch readiness by reducing friction, increasing repeatability and improving execution without sacrificing quality - Cross functional operating rhythms that align Product, Technology, Delivery, Commercial and Marketing teams - Operational reporting, KPIs and decision making frameworks that support continuous improvement - Prioritisation and execution across multiple initiatives, ensuring strategic objectives are translated into delivery - Building scalable operating models capable of supporting significant future growth - Developing and leading the Product Development team while coaching individuals and creating a culture of continuous improvement What You Won't Own - Strategic business direction, which is established by senior leadership - Learner facing delivery operations, which are led by a dedicated Learner Delivery Director - Academic content, curriculum design or subject matter expertise What Success Looks Like Within your first 30 days: - Develop a deep understanding of how programmes currently operate and where operational friction exists - Build strong working relationships across leadership and key cross functional teams - Identify the highest leverage opportunities to improve quality, efficiency and scalability - Understand how AI is currently being used and where it can create significantly greater value - Develop an informed perspective on what excellent operational product delivery should look like Within your first 90 days: - Lead operational improvements that measurably improve launch readiness and execution - Introduce scalable operating practices that improve consistency across programmes - Present a prioritised roadmap for product operations, tooling and AI integration - Become the trusted operational leader colleagues turn to when complex challenges arise Within your first 180 days: - Operational performance is improving across measurable KPIs - Launches become faster, more repeatable and more predictable - AI is embedded meaningfully into operational workflows rather than used as a standalone tool - The Product Development function is enabling the organisation to scale confidently without compromising quality - Senior leadership spends significantly less time resolving operational issues and more time focusing on strategic growth Who We're Looking For - You have successfully built products, operational systems or platforms within fast growing organisations - You naturally think several stages ahead and build for future scale rather than today's requirements - You combine strategic thinking with exceptional operational execution - You have a strong product mindset and care deeply about customer outcomes and quality - You are highly AI fluent and already use modern AI tools daily to improve decision making, productivity and innovation - You understand that operational excellence exists to accelerate commercial growth, not create unnecessary process - You communicate clearly, make decisions confidently and influence across functions without relying on hierarchy - You enjoy working in ambitious, fast moving environments where expectations are high and bureaucracy is low - Experience within digital learning, SaaS, technology, marketplaces or another rapidly scaling environment would be advantageous but is not essential This Role Is Not - This role is unlikely to suit someone who prefers highly structured, consensus driven organisations where change happens slowly. - It is not focused on curriculum design, academic leadership or learner delivery. - It is not a large people management position. Success comes from influencing across functions, improving systems and enabling others to perform at their best. Benefits - Collaborative, people centred performance culture - Opportunity to shape a high growth product function during a pivotal stage of organisational growth - Flexible remote working within UK hours with international collaboration - Professional development within an ambitious, fast paced environment Our Recruitment Process - Application Review: Every application is reviewed by our recruitment team and hiring stakeholders. - Introductory Conversation: A 30 minute conversation to discuss the opportunity, your experience, and mutual fit. - Leadership Interview: A 60 minute interview with senior leadership, exploring your experience, approach, and how you would contribute to the organisation's growth. - Cross Functional Interview: A 60 minute discussion with key stakeholders from across the organisation to explore collaboration, leadership style, and problem solving. - Practical Assessment: A focused take home exercise designed to reflect the challenges of the role. We ask candidates to allow approximately 2 to 3 hours to complete the assessment. - Final Conversation and Offer: A final discussion with senior leadership followed by an offer for the successful candidate. Throughout every stage, we believe in clear communication, timely feedback, and a professional candidate experience.

• Act as the primary point of contact for learners from onboarding through course completion • Conduct 1:1 and group learner support sessions across multiple time zones • Guide learners in structuring study plans and managing progress toward completion • Identify and address learning or engagement challenges early, offering practical solutions • Maintain clear and responsive communication via email, chat, and video calls • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met • Monitor learner performance and engagement using tracking tools and reports • Collect and analyse learner feedback to recommend process improvements • Provide alumni support and foster a sense of community among past participants

• Act as the primary point of contact for learners from onboarding through course completion • Conduct 1:1 and group learner support sessions across multiple time zones • Guide learners in structuring study plans and managing progress toward completion • Identify and address learning or engagement challenges early, offering practical solutions • Maintain clear and responsive communication via email, chat, and video calls • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met • Monitor learner performance and engagement using tracking tools and reports • Collect and analyse learner feedback to recommend process improvements • Provide alumni support and foster a sense of community among past participants

Role Description We are seeking a Customer Success Manager / Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators. Key Responsibilities - Act as the primary point of contact for learners from onboarding through course completion - Conduct 1:1 and group learner support sessions across multiple time zones - Guide learners in structuring study plans and managing progress toward completion - Identify and address learning or engagement challenges early, offering practical solutions - Maintain clear and responsive communication via email, chat, and video calls - Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met - Monitor learner performance and engagement using tracking tools and reports - Collect and analyse learner feedback to recommend process improvements - Provide alumni support and foster a sense of community among past participants Qualifications - Relevant Bachelor’s degree or equivalent experience - Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments - Demonstrated ability to build rapport and communicate effectively with diverse learner groups - Strong organisational and administrative skills, with attention to detail - Experience facilitating online sessions or coaching learners (preferred) - Familiarity with digital education platforms and online learning environments - Empathetic, proactive, and able to handle sensitive information with professionalism - A strong sense of accountability and ownership of learner outcomes Benefits - Fully remote role with flexible working environment - Collaborative, people-centred performance culture - Opportunity to contribute to meaningful learner outcomes in a growing digital education sector - Professional growth within a purpose-driven Employer Group Our Recruitment Process - Application Submission: Complete the online form and answer brief application questions. - Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist. - Video Interview Stage: You’ll record short responses to 3–4 role-specific questions. - Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds). - Final Shortlist & Verification: Reference and background checks are completed. - Offer & Contracting: Successful candidates receive formal offers and contract documents. - Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Role Description We are seeking a Learner Experience Manager / Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators. Key Responsibilities - Act as the primary point of contact for learners from onboarding through course completion - Conduct 1:1 and group learner support sessions across multiple time zones - Guide learners in structuring study plans and managing progress toward completion - Identify and address learning or engagement challenges early, offering practical solutions - Maintain clear and responsive communication via email, chat, and video calls - Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met - Monitor learner performance and engagement using tracking tools and reports - Collect and analyse learner feedback to recommend process improvements - Provide alumni support and foster a sense of community among past participants Qualifications - Relevant Bachelor’s degree or equivalent experience - Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments - Demonstrated ability to build rapport and communicate effectively with diverse learner groups - Strong organisational and administrative skills, with attention to detail - Experience facilitating online sessions or coaching learners (preferred) - Familiarity with digital education platforms and online learning environments - Empathetic, proactive, and able to handle sensitive information with professionalism - A strong sense of accountability and ownership of learner outcomes Benefits - Fully remote role with flexible working environment - Collaborative, people-centred performance culture - Opportunity to contribute to meaningful learner outcomes in a growing digital education sector - Professional growth within a purpose-driven Employer Group Our Recruitment Process - Application Submission: Complete the online form and answer brief application questions. - Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist. - Video Interview Stage: You’ll record short responses to 3–4 role-specific questions. - Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds). - Final Shortlist & Verification: Reference and background checks are completed. - Offer & Contracting: Successful candidates receive formal offers and contract documents. - Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

• Support prospective students by guiding them through each stage of the application and enrolment process • Engage with leads through phone, email, and video within a structured contact strategy • Use CRM systems to manage, track, and optimise the enrolment pipeline • Deliver a high-quality customer experience with timely, professional, and supportive communication • Collaborate with internal teams to ensure smooth handovers for newly enrolled learners • Clearly communicate the value, structure, and outcomes of available programme options • Contribute to meeting enrolment targets through consistent activity and effective consultative selling • Maintain accurate records and uphold data integrity across CRM platforms • Participate in training and upskilling sessions to enhance product knowledge and sales effectiveness • Encourage student referrals to support overall enrolment growth

• Support the preparation, review and organisation of employee contracts, contractor agreements, templates, forms and related employment documentation. • Conduct structured research into employment legislation, statutory requirements, workplace practices and country-specific compliance considerations. • Assist with the development, review and maintenance of policies, procedures, process maps, guidance documents and internal templates. • Help map clear and practical process routes for matters relating to leave, pay, performance management, performance improvement plans, disciplinary processes, incapacity processes and related employee lifecycle matters. • Support the preparation of research notes, case summaries, documentation packs and timelines for internal processes, investigations, escalations and external proceedings where applicable. • Maintain accurate records, trackers, evidence files and version-controlled documents to support consistency, audit readiness and clear decision-making. • Assist with risk identification by reviewing facts, timelines, documents and relevant guidance to support appropriate next steps. • Coordinate information requests and follow-ups with managers, internal stakeholders, external advisers and consultants where required. • Support the creation of manager guidance and training materials relating to fair, consistent and compliant people management practices. • Contribute to the continuous improvement of employee relations processes by identifying gaps, improving documentation and supporting structured implementation.